Billing Process Specialist

Description

Job Summary: This is a strategic role for achieving our key performance indicators, focused on expanding and scaling results, with a central role in the Business area and emphasis on the billing platform. Key Highlights: 1. A strategic position for expanding and scaling results. 2. A central role in the Business area with a focus on the billing platform. 3. A clear career trajectory of growth and impact across multiple areas of the company. For over 11 years, we have challenged the financial market with accessible and innovative solutions. We approve up to 2x more than other players, using technology that combines over 400 factors to deliver fast, hassle-free credit—requiring only CPF and mobile phone number. **At Jeitto, finding a solution is for today.** We act urgently because our customers do. That’s why, every day, we strive **to find a way so those who achieve much with little can keep achieving more and better, always.** This is a strategic role for achieving our key performance indicators, focused on expanding and scaling results. The person in this role will hold a central position in the Business area, with emphasis on the billing platform (Recupera). The challenge includes developing internal and external solutions, as well as portfolio management, offering a clear career trajectory of growth and impact across various areas of the company. **What You’ll Do Here:** * Analyze, map, and redesign billing processes within Recupera, identifying opportunities for continuous improvement to optimize efficiency and reduce costs. * Implement new billing processes and projects, ensuring they meet departmental and organizational needs. * Define, monitor, and report key performance indicators (KPIs) related to billing, consistently pursuing improved outcomes. * Collaborate closely with the Product & Technology and CRM teams to accelerate delivery and enhance process accuracy. * Manage and coordinate process improvement projects, ensuring timely delivery. * Conduct internal and external training to equip teams with knowledge of new processes and best practices within the billing platform. * Create and present detailed reports on the impact of implemented improvements and achieved results, communicating delivered outcomes and challenges overcome. * Ensure all billing processes comply with internal policies. * Develop operational manuals for the area, focused on the use and development of Recupera. **What We’re Looking For:** * Knowledge of collections; * Advanced knowledge of Recupera; * Knowledge of negotiation workflows; * Knowledge of crisis mapping and management; * Ability to build operational overviews. **Nice-to-Have Qualifications:** * Knowledge of databases; * Prior experience working at fintechs. ***Privacy Notice*** Jeitto processes personal data submitted in this application exclusively for recruitment and selection purposes, in accordance with the LGPD. By applying, you consent to the processing of your data for profile assessment and relevant communications regarding the hiring process. Questions? You may contact Jeitto’s official privacy channel: privacidade@jeitto.com.br