Data Assistant

Description

Job Summary: We are seeking a professional to provide analytical support for Central Customer Service (SAC), focusing on enhancing the customer experience and advancing departmental metrics through analysis and presentation of customer service data. Key Highlights: 1. Opportunity for development in data and customer service intelligence. 2. Hybrid role combining operational and analytical activities. 3. Direct contribution to improving the customer experience. We are looking for a professional to provide analytical support for the Central Customer Service (SAC) operation, directly contributing to improving the customer experience and advancing departmental metrics. The position focuses on consolidating, analyzing, and presenting customer service data to support decision-making and identify opportunities for process improvement. **Key Responsibilities:** * Building and updating operational and managerial spreadsheets for tracking metrics; * Developing dashboards and performance reports (NPS, SLA, response time, resolution rate, and recurrence); * Consolidating data from various customer service channels (SAC, Reclame Aqui, Procon, social media, and digital channels); * Supporting root cause analysis of complaints; * Preparing managerial presentations (PowerPoint / BI); * Organizing and standardizing SAC databases; * Monitoring metrics and identifying operational deviations; * Liaising with internal departments such as stores, operations, IT, and quality. **Requirements:** * Intermediate/advanced Excel skills (pivot tables, VLOOKUP/XLOOKUP, formulas, and data handling); * Basic knowledge of Power BI; * Experience with metric analysis or reporting; * Strong analytical ability and organizational skills; * Clear communication skills for presenting results. **Preferred Qualifications:** * Basic knowledge of SQL and/or Python; * Experience with CRM tools or customer service platforms; * Experience with SAC metrics or customer experience (CX). **Additional Information:** * On-site work model; * Salary range: R$ 2\.690,00 * On-site meal allowance; * Transportation allowance; * Dental insurance; * Junior-level position with growth potential; * Hybrid role combining operational and analytical activities, with potential for advancement in the fields of data and customer service intelligence. Minimum Education: Elementary School (1st level)