We are looking for a Customer Success Analyst – Implementation and Operations to join a telecommunications company, responsible for leading implementation, activation, and project monitoring, ensuring customers receive a consistent, high-quality experience from onboarding through ongoing operations. **Apply now to join this team!** **Responsibilities and Duties** ### **Implementation and Operations** * Lead and coordinate all stages of project implementation, ensuring adherence to timelines and delivery milestones. * Configure and operate third-party sales machines, ensuring alignment with customer processes and expectations. * Map and document each client’s operational requirements, adapting processes as needed. * Monitor project progress, identify obstacles, and propose agile solutions. * Train and upskill client teams on tools, processes, and methodologies. * Coordinate data integration, sales automations, and systems, ensuring full functionality. * Generate periodic reports tracking project progress and evolution. ### **Customer Support and Service** * Proactively and responsively engage with clients, focusing on engagement, issue resolution, and guidance. * Provide Level 1 and Level 2 support, ensuring timely ticket resolution and SLA compliance. * Document technical and functional feedback and relay information to Product or Technology teams. * Track customer success metrics (churn, NPS, LTV, implementation KPIs) and propose corrective or preventive actions. * Standardize and structure Customer Success and Customer Service processes to ensure scalability and efficiency. **Requirements and Qualifications** ### **We expect you to have** * Bachelor’s degree completed or in progress in Business Administration, Marketing, Production Engineering, Information Technology, or related fields. * Experience in Customer Success, Customer Service, or project implementation involving client-facing activities. * Familiarity with CRM tools, ticket management systems, and sales automation platforms. * Ability to monitor, interpret success metrics (churn, NPS, LTV, KPIs), and generate reports. * Experience with project management tools (e.g., Monday.com, Asana, Jira). * Intermediate-level Excel or Google Sheets for analysis and reporting. * Strong communication skills—clear, empathetic, and customer-oriented. * Organizational skills and ability to manage multiple clients, projects, and concurrent demands. * Proactivity, autonomy, and resilience in high-pressure environments. ### **Nice-to-have qualifications** * Basic data analysis experience for performance reporting. * Experience designing scalable Customer Success processes. * Familiarity with customer success indicators and retention strategies. **Additional Information** **Employment Type:** CLT **Work Format:** On-site **Location:** São Paulo – SP (Belenzinho | East Zone) **Working Hours:** Monday to Friday, 8:12 AM to 6:00 PM **Benefits:** * Meal Voucher * Transportation Voucher * NotreDame Health Plan (co-payment) #### **At Werecruiter, we believe organizational culture is the key to any company’s success.** #### **We are committed to creating an environment where innovation, respect, and personal growth form the foundation of our interactions.** #### **We value diversity and inclusion, ensuring all our partners, employees, and clients feel welcomed and motivated to reach their full potential. By joining our team—or one of the companies we serve—you contribute to a greater purpose: transforming the labor market through meaningful human connections.**