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Job Summary: Professional responsible for developing and implementing strategic plans in business, customer relationship, and customer success areas, managing customer satisfaction and journey, as well as human and financial resources. Key Highlights: 1. Transforming lives through quality and excellence in education 2. Collaborative work for daily advancement in education 3. A culture of dedication and respect **Hello, we are Cruzeiro do Sul Educacional!** We believe in the power to transform lives through quality and excellence in education! Here, we seek to connect diverse individuals so they can build a better world through education — with hard work, respect, and dedication — delivering the best experience and supporting the learning journey of over 500,000 students. Cruzeiro do Sul Educacional S/A is one of the largest and most representative educational groups in the country, featuring academically relevant teaching institutions and regionally recognized brands — from basic education schools to higher education institutions. Faculty members and professionals across various fields collaborate closely to ensure this daily construction. We are constantly seeking new talent to join this mission — whether professionals seeking their first opportunity in the job market or highly experienced individuals. Do you identify with and believe in this purpose, and wish to work with one of our brands? Join our team! We welcome you with open arms. To apply for one of our positions, please ensure all your information is up-to-date and complete. Feel free to register for all available positions matching your interests; however, we recommend completing one application process before starting another. **Responsibilities and Duties** **JOB MISSION:** Develop strategic plans, implement activities in business, relationship and/or customer experience and customer success areas, and coordinate their execution. Manage customer satisfaction levels and oversee the customer journey within organizations. Manage human and financial resources, advise executive management and organizational departments, and implement public relations and ombudsman initiatives. Analyze the current landscape of these areas, participate in political decision-making processes, contribute to public policy formulation, and manage e-commerce operations. **MAIN DUTIES / RESPONSIBILITIES:** * Design tests and assessments related to selection processes on the institutional platform, ensuring organization and correct application of defined criteria. * Monitor and manage selection process platform indicators, analyzing performance, workflows, and outcomes to support departmental decision-making. * Review and validate documents produced by Higher Education Institutions (HEIs), ensuring compliance with INEP requirements and regulatory process stages. * Ensure consistency and standardization of language in academic documents, guaranteeing clarity, objectivity, and alignment with current evaluation instruments. * Support internal departmental requests, contributing to meeting deadlines and organizing academic processes. * Participate in creative processes, proposing ideas, references, and strategic solutions to improve products, documents, and departmental workflows. * Collaborate with partner departments, ensuring alignment and coherence between received information and produced academic documents. * Revise and refine existing texts, ensuring accuracy, clarity, and adherence to institutional and regulatory standards. **Requirements and Qualifications** **Education:** * Bachelor’s degree in Pedagogy, Social Communication, Letters, or related fields. **Experience:** * Prior experience in educational institutions, preferably in the academic department, with exposure to administrative routines, content production, or pedagogical support. **Technical Competencies:** * Excellent writing ability, adaptable to different formats, audiences, and objectives. * Full Microsoft Office suite (functional Excel formulas; Pivot Tables; advanced document formatting) * Creation of structured and visually organized presentations. * Knowledge of layout and material organization (experience with editing or design tools is desirable). **Additional Information** **Work Schedule:** 9:00 AM to 6:00 PM (Mon–Fri), 200 hours/month **Benefits:** * Medical Assistance * Dental Assistance * Life Insurance * Transportation Allowance * Meal Voucher * Pharmacy Partnership * Gym Partnership — Total Pass * 2 Full Scholarships (Undergraduate, Postgraduate, and MBA)* Extends to dependents. * Birthday Day Off: One day off during your birthday month (prior alignment with direct manager required) Are you ready to contribute to our purpose of quality and excellence in education? Join our team! With nearly 50 years of activity in higher education, we offer undergraduate, postgraduate *lato sensu*, and *stricto sensu* programs — both distance and in-person — across campuses in Anália Franco, Liberdade, São Miguel, Paulista, Santo Amaro, Guarulhos, and Villa Lobos. We are recognized for our strong social impact and outstanding performance across official indicators in teaching, research, and extension. We connect students, faculty, staff, methodologies, communities, and the labor market to deliver the best possible experience in higher education — guiding and supporting university students throughout their academic journey, thereby transforming lives and realities through education. We are part of Cruzeiro do Sul Educacional S/A, one of the largest and most representative educational groups in Brazil, bringing together academically relevant higher education institutions and brands recognized in their respective markets. Also explore the Cruzeiro do Sul Educacional and other group brands’ career portal: https://cruzeirodosuleducacional.gupy.io
