ADMINISTRATIVE ASSISTANT

Description

Job Summary: Responsible for managing service contracts and deferred revenue, leading infrastructure projects from requirements gathering to delivery, ensuring communication and standards. Key Highlights: 1. Leave your mark with great autonomy at Brazil's largest technology company. 2. Learn extensively in a dynamic environment surrounded by many talented people. 3. Lead infrastructure projects, ensuring timely deliveries and effective communication. **Description** How would you like to leave your mark—with great autonomy—in a fast-paced environment at Brazil's largest technology company? We are passionate about supporting and empowering TOTVERS employees, clients, and suppliers. Here, corporate departments are indispensable in enabling TOTVS technology to transform over 70,000 companies across Brazil and the world. If you want to learn extensively in a dynamic environment surrounded by many talented people, join TOTVS! Responsible for executing low-to-medium complexity processes, ensuring management of Service Contracts and Deferred Revenue for TOTVS Group Service Units. **Responsibilities and Duties** Gather requirements through meetings with clients to ensure proper activity planning within projects; Plan projects through meetings with client teams and technical teams; Validate capacity, architecture, business continuity, and infrastructure environment security issues, presenting projects to architecture committees; Ensure project deliveries are completed within agreed timelines, executing projects according to agile or waterfall methodologies; Remove obstacles that may jeopardize agreed timelines through negotiation and/or escalation to relevant areas; Clearly present project progress (including associated risks) to both infrastructure teams and clients, establishing regular project status cadences and reporting progress; Maintain the infrastructure environment—including security and governance standards—through comprehensive documentation and proper GMUD creation; Ensure appropriate communication with internal areas through periodic client meetings, proactively anticipating demands. **Requirements and Qualifications** Education: Administration or related fields. Basic knowledge in at least one technology area, such as: information security, networking, storage, operating systems, virtualization, cloud, SaaS, IaaS, PaaS, integrations, or development; Basic knowledge of Kanban tools; Basic knowledge of one or more demand management and data analysis tools: Project, Jira, Excel, Power BI, Google Data Studio; Basic knowledge of infrastructure implementations.