Job Summary: Analyst role focused on proactive incident detection, monitoring, and resolution within critical IT environments, ensuring system stability and performance. Key Highlights: 1. Experience in proactive incident monitoring and analysis 2. Work in corporate IT and mission-critical environments 3. Continuous development of technical and behavioral competencies **MANDATORY REQUIREMENTS:** * Bachelor’s degree in Computer Science, Engineering, Information Systems, or related fields; * Intermediate English; * Knowledge of corporate IT environments and mission-critical operations; * Experience in monitoring, analyzing metrics, logs, and alerts for proactive incident detection. **DESIRED REQUIREMENTS:** * Experience with monitoring and observability tools (APM, logs, metrics, and events); * Analysis of application, integration, and inter-system flow logs and metrics; * Understanding of corporate system architecture, including layers, dependencies, and integrations; * Experience in integrated environments (APIs, messaging, services) and hybrid environments (on-premises and cloud); * Familiarity with containers and distributed architectures; * Collaborative work with infrastructure, security, data, and business areas. **RESPONSIBILITIES:** * Analyze information from multiple sources to identify failure patterns, using analysis tools and log correlation to facilitate accurate diagnosis and reduce recurrence; * Execute approved automated scripts stored in the official repository to temporarily restore services and reduce downtime until the definitive solution is implemented; * Monitor CPU, memory, and network usage variations, analyzing historical metrics and dashboard alerts to identify potential performance bottlenecks or configuration failures; * Consolidate logs, reports, and screenshots for escalation to advanced support, using collection and secure repository storage tools to ensure complete information for in-depth investigation; * Verify that the applied solution has effectively resolved the issue by re-executing tests and monitoring indicators post-correction, ensuring definitive resolution and SLA compliance; * Participate in internal training and capacity-building activities to enhance the technical and behavioral competencies required for the role; * Perform daily activities in accordance with Health, Safety, Environment, and Quality Management Systems, following SGI procedures and instructions to maximize effectiveness of results and ensure compliance with certification standards. **This position is also open to candidates with disabilities (PcD).**