Call Center Operator

Description

**Who we are:** --------------- We are a **private, non-profit, and philanthropic institution** that, for over 45 years, has passionately dedicated itself to transforming the health of Brazilians through science and care. Our commitment is to improve the population's quality of life and deliver excellence in diagnostic services with efficiency and cutting-edge technology. Currently, we allocate at least **60% of our output to SUS – Sistema Único de Saúde (Brazil’s Unified Health System)**. All this so we can provide high-quality, accessible healthcare for all Brazilians! Science, education, and well-being underpin our actions. Guided by these principles, we advance within our cultural pillars: **Innovation, Sharing, Governance, and Trust!** **Transforming people's health in Brazil through science is our purpose.** **If this aspiration also resonates with you, join the AFIP team!** **\#JoinAFIP** **Responsibilities and duties** * Provide customer service via telephone, chat, or e-mail * Clarify doubts and supply information about products/services * Record interactions in the system * Resolve requests and redirect calls when necessary * Ensure customer satisfaction through high-quality service **Requirements and qualifications** * Completed high school education * Strong verbal and written communication skills * Basic computer literacy * Ability to interact effectively with the public * Prior customer service experience is a plus **Additional benefits** * Medical assistance; * Dental assistance; * Totalpass; * Transportation allowance; * Meal allowance; Founded over 45 years ago from the vision of a pioneering group of physicians and researchers, AFIP is a philanthropic institution operating comprehensively across healthcare — spanning research, education, and service delivery. A reference in diagnostic medicine, we are accredited with Excellence by ONA at Level 3 and by PALC, performing 7 million tests per month. With over 3\.4 thousand employees, we operate across 13 states and more than 150 cities.