Customer Support Agent

Description

**1\. Job Title :** PE\-CX\-Backoffice Helpdesk 2\. Job Summary : Join our dynamic team as a Backoffice Helpdesk Specialist where you'll play a crucial role in supporting our Hi\-Tech operations. With rotational shifts and a work\-from\-office model, you'll ensure seamless communication and problem\-solving, leveraging your English speaking skills to enhance customer satisfaction and operational efficiency. **3\. Experience :** 0 \- 2 years 4\. Required Skills : Technical Skills: Speaking English Domain Skills: Hi \- Tech 5\. Nice to have skills : Domain Skills: 6\. **Technology :** Custom Service 7\. Shift : Rotational 8\. Responsibilities : \- Provide exceptional support to the backoffice team by addressing inquiries and resolving issues efficiently \- Collaborate with team members to ensure smooth operations and maintain high standards of service \- Utilize your English speaking skills to communicate effectively with clients and colleagues \- Monitor and manage helpdesk tickets, ensuring timely resolution and customer satisfaction \- Assist in the development and implementation of process improvements to enhance service delivery \- Maintain accurate records of interactions and transactions, ensuring data integrity and confidentiality \- Support the Hi\-Tech domain by staying updated on industry trends and best practices \- Participate in training sessions to continuously improve skills and knowledge relevant to the role \- Contribute to team meetings and discussions, providing insights and feedback for better outcomes \- Ensure compliance with company policies and procedures in all aspects of work \- Adapt to rotational shifts, demonstrating flexibility and commitment to meeting business needs \- Engage in proactive problem\-solving to identify and address potential issues before they escalate \- Foster a positive work environment by promoting teamwork and collaboration. Qualifications \- \- Demonstrate proficiency in English speaking, essential for effective communication \- Exhibit a keen interest in the Hi\-Tech domain, showcasing understanding and adaptability \- Possess strong problem\-solving skills, crucial for handling helpdesk inquiries \- Show willingness to work rotational shifts, ensuring availability and reliability \- Display excellent organizational skills, necessary for managing multiple tasks efficiently \- Present a customer\-focused attitude, vital for delivering exceptional service \- Have basic computer literacy, important for navigating helpdesk systems and tools. **9\. Job Location :** Primary Location : BRSPSAOA06(BPBRA Sao Paulo SP \- Rochavera COG) Alternate Location : NA NA Alternate Location 1 : NA NA 10\. Job Type : PE\-CX\-Backoffice Helpdesk \[85OA43] 11\. Demand Requires Travel? : No 12\. Certifications Required : NA