SUPPORT ANALYST I (TEMPORARY)

Description

Job Summary: We are seeking a Technical Support Analyst to provide technical assistance, equipment maintenance, and user support in corporate environments, with a focus on problem resolution and career growth in the technology field. Key Highlights: 1. Technical support and user assistance in corporate environments 2. Opportunity to grow in the technology field 3. Focus on problem resolution and effective communication **Position: Support Analyst I** We are looking for a **IT Support** professional to deliver technical assistance, equipment maintenance, and user support in corporate environments. If you enjoy solving problems, possess strong communication skills, and wish to advance your career in technology, this may be the ideal opportunity. **Work Location:** Historic Center of São Paulo, São Paulo \- SP **Working Hours:** Monday to Friday, from 8:00 AM to 5:00 PM (subject to change based on client requirements) **Employment Type:** TEMPORARY **Duration:** April 08, 2026 to May 07, 2026 (vacation coverage) **Salary:** R$ 2\.400,00 **Benefits** * **Meal Voucher:** R$ 30.00 per day. * **Life Insurance** * **Health Plan** * **Dental Plan** * **SESC Membership** * **GoGood Well-being Platform** **Main Responsibilities** * IT equipment support, installation, and configuration. * Diagnosis and resolution of **technical incidents**. * Installation and support for **Windows 7/8/10/11**. * Installation and configuration of **Office Suite, Office 365, Outlook, Teams, and OneDrive**. * Installation of approved software (antivirus, PDF readers, and plugins). * Assistance with **network infrastructure** (cabling, crimping, and physical switch installation). * Incident logging, tracking, and resolution via helpdesk system. * Creation and updating of **procedures and knowledge base**. **Requirements** * **Education:** * High school diploma with a **technical course in IT**, or * Bachelor's degree in **Information Technology** (in progress or completed). * **Experience:** * Minimum of **1 year in IT support**. **Desired Knowledge** * Maintenance and configuration of **Microsoft Windows environments**. * **Active Directory**. * **Office 365 and Office Suite**. * **Computer networks (TCP/IP, wireless, and security)**. * **Hardware maintenance**. * Basic understanding of **Linux**. * Technical English for reading purposes. * Certifications such as **ITIL v4** or **MCSA** are advantageous. **Behavioral Competencies** * Strong **oral and written communication** skills. * Organization and attention to detail. * Ability to **analyze and resolve problems**. Minimum Educational Requirement: Bachelor's Degree