SUPPORT ANALYST I

Description

Job Summary: We are seeking a TI Support professional to provide technical support, equipment maintenance, and user assistance, with a focus on problem resolution and career growth in the technology field. Key Highlights: 1. Technical support and user assistance in corporate environments 2. Equipment and system maintenance and configuration 3. Opportunity to grow in the technology field **Position: Support Analyst I** We are looking for a **TI Support** professional to provide technical support, equipment maintenance, and user assistance in corporate environments. If you enjoy solving problems, have strong communication skills, and wish to grow in the technology field, this may be the ideal opportunity. **Work Location:** Pacaembu, São Paulo – SP **Working Hours:** Monday to Friday, from 9:00 AM to 6:00 PM (subject to change according to client needs) **Employment Type:** Permanent **Salary:** R$ 2.400,00 **Benefits** * **Meal Allowance:** R$ 30.00 per day. * **Life Insurance** * **Health Plan** * **Dental Plan** * **SESC Membership** * **GoGood Well-being Platform** **Main Responsibilities** * Support, installation, and configuration of **IT equipment**. * Diagnosis and resolution of **technical incidents**. * Installation and support for **Windows 7/8/10/11**. * Installation and configuration of **Office Suite, Office 365, Outlook, Teams, and OneDrive**. * Installation of approved software (antivirus, PDF readers, and plugins). * Assistance with **network infrastructure** (cabling, crimping, and physical switch installation). * Registration, tracking, and resolution of service tickets in the support system. * Creation and updating of **procedures and knowledge base**. **Requirements** * **Education:** * High school diploma with a **technical course in IT**, or * Bachelor’s degree in **Information Technology** (in progress or completed). * **Experience:** * Minimum of **1 year in IT support**. **Desired Knowledge** * Maintenance and configuration of **Microsoft Windows environments**. * **Active Directory**. * **Office 365 and Office Suite**. * **Computer networks (TCP/IP, wireless, and security)**. * **Hardware maintenance**. * Basic knowledge of **Linux**. * Technical English for reading. * Certifications such as **ITIL v4** or **MCSA** are advantageous. **Behavioral Competencies** * Strong **oral and written communication**. * Organization and attention to detail. * Ability to **analyze and solve problems**. Minimum Education Level: Bachelor’s Degree