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Our Talent Acquisition and Selection team will carefully review your profile, and if it aligns with the position, we will contact you to proceed with the process. In the meantime, please keep your information up to date and complete all steps so that we can get to know you better.\n\n **Important:** We do not charge any fees during our selection processes.\n\n **Responsibilities and duties** \n\n About the position: Strategic role within the **IT Infrastructure** area, focused on **Telecom, Network, Firewall and Fortinet SD-WAN**, serving as the technical reference for **architecture, projects and support** of the IP telephony environment, **perimeter security**, and **WAN connectivity** across multiple hospital units. Involves technical leadership and operation in critical environments.\n\n \n\n* Lead **network, firewall and Fortinet SD-WAN** projects;\n* Define **Fortinet SD-WAN** architecture (topology, policies, HA);\n* Define network architecture (WLAN, LAN, WAN);\n* Support and evolve IP telephony and cloud environments;\n* Act as the technical reference for advanced troubleshooting;\n* Administer large-scale FortiGate environments (HA, VPN, IPS, Web Filter);\n* Ensure security policies, segmentation and compliance;\n* Manage carrier contracts, WAN links and vendors;\n* Guarantee SLA and resolution of critical incidents;\n* Implement and enhance network, firewall and SD-WAN monitoring;\n* Participate in expansions, restructuring and new unit deployments;\n* Administer PSTN and complex integrations;\n* Lead process improvements and governance;\n* Availability for occasional travel.\n\n **Requirements and qualifications** \n\n* Degree in IT, Systems Analysis or related fields;\n* Solid experience with **Fortinet Firewall (FortiGate)**;\n* Solid experience with **Fortinet SD-WAN**;\n* Solid experience in **networking (WLAN, LAN/WAN, QoS)**;\n* Strong experience with VoIP and IP telephony;\n* Experience with monitoring tools (PRTG, Zabbix);\n* Experience in incident, change and project management.\n\n \n\n**Additional information** **We care for our people so we can become the healthcare system people desire and the world needs—check out our benefits:**\n\n \n\n* Nutrition support: Meal Voucher / Food Voucher or On-site Cafeteria (depending on location);\n* Health support: Health Insurance and Life Insurance;\n* Professional development support: Development and Career Cycle, Technology/PMAX Academies and Crescer Program;\n* Others: Transportation Voucher.\n\n **Only Rede Américas offers – Health Program, based on 5 pillars:**\n\n \n\n* Spiritual: Yoga;\n* Physical: TotalPass, primary care clinic, discounts on exams and vaccines;\n* Relational: UAU Benefits Club, SESC benefits;\n* Emotional: Telepsychology.\n\n* **Benefits may vary depending on the region of the position and the brand.**\n\n \n\nWe are Rede Américas, **the multiplatform healthcare assistance network**, whose purpose is to provide comprehensive, precisely tailored healthcare.\n\n\nWe are looking for **talents who believe it is possible to deliver the best and most advanced healthcare assistance.**\n\n \n\n**If you are passionate about caring and believe in quality medicine, join Rede Américas!**\n\n **We are committed to Diversity!**\n\nWe encourage applications from all individuals who recognize the importance of building an environment free from prejudice, harassment, and discrimination. Together, we always deliver our best.\n\n ***Important: We do not charge any fees during our selection processes.***","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1768214635367","seoName":"senior-it-infrastructure-analyst-telecom-network-sd-wan-firewall","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-santo-andre/cate-network-sys-admin/senior-it-infrastructure-analyst-telecom-network-sd-wan-firewall-6505147332697912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"23ec4a57-0103-4a7a-8c2e-fde4a4983229","sid":"cfd745b3-0854-40d9-bc44-938535fe0873"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"São Paulo,São Paulo","unit":null}]},"addDate":1768214635367,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil","infoId":"6505147331136212","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Mid-Level IT Infrastructure Analyst | Telecom, Network, SD-WAN & Firewall","content":"You are applying for one of the positions available at Rede Américas. Our Talent Acquisition and Selection team will carefully review your profile, and if it aligns with the position, we will contact you to proceed with the process. In the meantime, please keep your information up to date and complete all steps so we can get to know you better.\n\n **Important:** we do not charge any fees during our selection processes\n\n **Responsibilities and duties** \n\n About the position: Work in the IT Infrastructure area, focusing on **Telecom, Network, Firewall, and Fortinet SD-WAN**, participating in the **implementation, operation, and maintenance** of IP telephony, perimeter security, and WAN connectivity across multiple hospital units. The professional will work with **moderate technical autonomy**, supporting projects, continuous improvements, and incident resolution in **critical, high-availability environments**, following defined architectures and standards.\n\n \n\n* Implement and maintain network, firewall, and Fortinet SD-WAN solutions;\n* Support the definition and execution of the **Fortinet SD-WAN architecture** (topology, policies, and high availability);\n* Administer and maintain **LAN, WLAN, and WAN networks**;\n* Maintain and support the evolution of **IP telephony and cloud-based solutions**;\n* Perform **medium- and high-complexity troubleshooting**, with senior team support when required;\n* Administer **FortiGate environments** (security policies, VPN, IPS, Web Filter, and HA);\n* Support implementation of **security policies, segmentation, and compliance**;\n* Interact with **telecom providers and vendors** for WAN link support;\n* Resolve incidents, ensuring **SLA and environment stability**;\n* Support implementation and evolution of **network, firewall, and SD-WAN monitoring**;\n* Participate in **expansions, restructuring initiatives, and new unit deployments**;\n* Keep **technical documentation and procedures updated**;\n* Availability for occasional travel.\n\n \n\n\n\n \n\n \n\n \n\n**Requirements and qualifications** \n\n* Degree in IT, Systems Analysis, or related fields;\n* Experience with **Fortinet Firewall (FortiGate)**;\n* Practical experience with **Fortinet SD-WAN**;\n* Experience in **networking (LAN, WLAN, WAN, and QoS)**;\n* Knowledge of **VoIP and IP telephony**;\n* Experience with monitoring tools (PRTG, Zabbix, or similar);\n* Experience in critical environments and incident support.\n\n **Additional information** **We care for our people so that we can become the healthcare that people desire and the world needs—check out our benefits:**\n\n \n\n* Food benefits: Meal Voucher / Food Voucher or On-site Cafeteria (depending on location);\n* Health benefits: Health Insurance and Life Insurance;\n* Development benefits: Career Development Cycle, Technology/PMAX Academies, and Crescer Program;\n* Others: Transportation Voucher.\n\n **Only Rede Américas offers—the Health Program, built on 5 pillars:**\n\n \n\n* Spiritual: Yoga;\n* Physical: TotalPass, primary care clinic, discounts on exams and vaccines;\n* Relational: UAU Benefits Club, SESC benefits;\n* Emotional: Telepsychology.\n\n* **Benefits may vary depending on the position’s region and brand.**\n\n \n\nWe are Rede Américas, **the multiplatform healthcare assistance network**, whose purpose is to deliver complete, precisely tailored healthcare.\n\n\nWe are looking for **talents who believe it is possible to provide the best and most advanced healthcare.**\n\n \n\n**If you are passionate about caring and believe in quality medicine, join Rede Américas!**\n\n **We are committed to Diversity!**\n\nWe encourage applications from all individuals who recognize the importance of building an environment free from prejudice, harassment, and discrimination. Together, we always deliver our best.\n\n ***Important: we do not charge any fees during our selection processes.***","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1768214635245","seoName":"it-infrastructure-analyst-telecom-network-sd-wan-firewall","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-santo-andre/cate-network-sys-admin/it-infrastructure-analyst-telecom-network-sd-wan-firewall-6505147331136212/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"05356334-ea17-4a5b-8d23-23f240e80476","sid":"cfd745b3-0854-40d9-bc44-938535fe0873"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"São Paulo,São Paulo","unit":null}]},"addDate":1768214635245,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil","infoId":"6505147327872112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"IT Infrastructure Analyst – Telecom & Network | Junior","content":"You are applying for one of the available positions at Rede Américas. Our Talent Acquisition and Selection team will carefully review your profile, and if it aligns with the position, we will contact you to proceed with the process. In the meantime, please keep your information up to date and complete all stages so we can get to know you better.\n\n **Important:** We do not charge any fees during our selection processes.\n\n **Responsibilities and Duties** \n\n About the position: Supporting and operating the **IT Infrastructure**, with focus on **Telecom, Network, and basic security**, ensuring continuity of connectivity, IP telephony, and firewall operations across multiple hospital units. The professional will work under the **guidance of more experienced analysts**, following established standards and procedures, with emphasis on **technical learning, operational stability, and professional growth**.\n\n **Key Responsibilities**\n\n \n\n* Support the **daily operation** of network, telecom, and firewall infrastructure;\n* Provide **incident support** related to connectivity, WAN links, and IP telephony;\n* Assist in basic configuration of Switches and access points, VLANs, IP addressing, connectivity testing, and FortiGate Firewalls (basic policies and simple VPNs);\n* Conduct tests, validations, and track technical support tickets;\n* Support interaction with **telecom providers and vendors**;\n* Update **technical documentation, inventory, and network diagrams**;\n* Support infrastructure expansion and improvement projects;\n* Follow defined security, change management, and governance processes.\n\n **Requirements and Qualifications** \n\n* Technical qualification in IT or ongoing undergraduate degree in Networks, IT, or related fields;\n* Basic knowledge of TCP/IP networks, VLANs, and routing concepts; understanding of firewalls and information security; familiarity with VoIP and IP telephony;\n* Interest in learning **Fortinet, SD-WAN, and critical environments.**\n\n **Additional Information** **We care for our people so we can deliver the healthcare people desire and the world needs—check out our benefits:**\n\n \n\n* Nutrition support: Meal Voucher / Food Voucher or On-site Cafeteria (depending on location);\n* Health support: Health Insurance and Life Insurance;\n* Development support: Career Development Cycle, Technology/PMAX Academies, and Crescer Program;\n* Others: Transportation Voucher.\n\n **Only Rede Américas offers – A Health Program built on 5 pillars:**\n\n \n\n* Spiritual: Yoga;\n* Physical: TotalPass, primary care clinic, discounts on exams and vaccines;\n* Relational: UAU Benefits Club, SESC benefits;\n* Emotional: Telepsychology.\n\n* **Benefits may vary depending on the job location and brand.**\n\n \n\nWe are Rede Américas, **a multiplatform healthcare assistance network**, committed to delivering comprehensive, precisely tailored healthcare.\n\n\nWe are looking for **talents who believe it is possible to provide the best and most advanced healthcare assistance.**\n\n \n\n**If you are passionate about caring and believe in quality medicine, join Rede Américas!**\n\n **We are committed to Diversity!**\n\nWe encourage applications from all individuals who recognize the importance of building an environment free from prejudice, harassment, and discrimination. Together, we always deliver our best.\n\n ***Important: We do not charge any fees during our selection processes.***","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1768214634990","seoName":"it-infrastructure-analyst-telecom-and-network-junior","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-santo-andre/cate-network-sys-admin/it-infrastructure-analyst-telecom-and-network-junior-6505147327872112/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"03fa7a65-fc59-430a-8d7c-9e98a9d1a218","sid":"cfd745b3-0854-40d9-bc44-938535fe0873"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"São Paulo,São Paulo","unit":null}]},"addDate":1768214634990,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil","infoId":"6505147326361812","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"IT SUPPORT ANALYST I","content":"About the Opportunity\n\n**IT SUPPORT ANALYST I**\n\n \n\n**Working Hours:** \n\n09:00 AM to 06:00 PM, Monday to Friday (subject to change at the company’s or client’s discretion).\n\n \n\n**Work Location Address:** Av. Morumbi, 4500 – Morumbi, São Paulo – SP\n\n \n\nEmployment Type: CLT.\n\n **️ What We Are Looking For:**\n\n\nEducation: High school diploma with a technical degree in IT (completed) or undergraduate degree in IT (completed or currently pursuing);\n\n\nComputer Skills: Advanced;\n\n\nLanguages: Portuguese and technical English;\n\n\nExperience: 1 year;\n\n\nNon-smoker;\n\n **Key Responsibilities (Duties/Tasks):**\n\n\nProviding support, installing and configuring new IT equipment, and reconfiguring previously installed equipment;\n\n\nAnalyzing and diagnosing incidents to resolve issues, occasionally collaborating with vendors and other professionals;\n\n\nSupporting installation and configuration of operating systems (MS-Windows 7/8/10/11 or their technological successors);\n\n\nSupporting installation and configuration of native user tools on devices (MS-Office Professional, MS Outlook, web browsers) or cloud-based tools (Office 365, Teams, OneDrive);\n\n\nInstalling standard, client-approved, market-available software (antivirus agents, PDF readers, plug-ins, etc.);\n\n\nInstalling specific applications or information systems, provided that procedures, manuals, or tutorials are supplied by PRODESP and, if necessary, with vendor or developer assistance;\n\n\nIdentifying and troubleshooting cabling system issues, performing basic and occasional infrastructure network repairs—for example: crimping network cables and physically installing access “switches” into racks (without\n\n\nRecording, tracking, monitoring progress, and resolving service requests within the adopted incident management system, as implemented by the CONTRACTING PARTY;\n\n\nDocumenting procedures for resolving known incidents and problems;\n\n\nKeeping the knowledge base up to date.\n\n **Specific Knowledge, Certificates, and Certifications Required:**\n\nKnowledge: Basic Linux operating systems;\n\n\nKnowledge: Advanced maintenance and configuration of Microsoft Windows 7 or later environments;\n\n\nKnowledge: Active Directory authentication technology;\n\n\nKnowledge: Office 365 and Office 2016 or later suite;\n\n\nKnowledge: Modem Desktop MD-100 (Microsoft 365);\n\n\nKnowledge: Computer networks—wired and wireless—TCP/IP protocol, wireless network encryption and security;\n\n\nKnowledge: Advanced hardware maintenance;\n\n\nKnowledge: Basic English for reading;\n\n \n\n**Essential Personal Attributes for This Role:**\n\nClear and concise oral and written communication.\n\n **What We Offer:**\n\n\nSalary: R$ 2,400.00\n\n\nMeal Allowance: R$20.00 per working day (20% PAT deduction);\n\n\nTransportation Voucher (6% deduction);\n\n\nSESC Membership;\n\n\nLife Insurance;\n\n\nHealth Plan.\n\n\nGoGood\n\n\n \n\nMinimum Education Level: Bachelor’s Degree","price":"R$2,400/month","unit":"per month","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1768214634871","seoName":"ANALISTA+DE+SUPORTE+DE+TI+I","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-santo-andre/cate-network-sys-admin/analista%2Bde%2Bsuporte%2Bde%2Bti%2Bi-6505147326361812/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"6920116f-e66c-4c7c-a7e6-4c501e8049dd","sid":"cfd745b3-0854-40d9-bc44-938535fe0873"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"São Paulo,São Paulo","unit":null}]},"addDate":1768214634871,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil","infoId":"6505147324774512","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Senior Support Analyst - Bilingual","content":"We are looking for a bilingual Senior Support Analyst to provide technical support and maintain IT environments, ensuring infrastructure availability, stability, and performance, as well as delivering high-quality technical assistance to internal and external users and customers, including in English.\n\n\nThe professional will work hands-on, with autonomy to resolve medium-complexity incidents and engage directly with global teams and vendors.\n\n**Responsibilities:**\n\n* Provide Level 1 and Level 2 technical support to users, both on-site and remotely.\n\n\nHandle resolution of incidents and service requests related to:\n\n* Windows and Linux operating systems\n* Desktop, laptop, and peripheral hardware and software\n* LAN, WAN, Wi-Fi, and VPN networks\n* Perform troubleshooting for medium-complexity incidents.\n\n\nSupport infrastructure environment administration:\n\n* Active Directory (user, group, and permission creation)\n* Microsoft 365 (Exchange, Teams, OneDrive, SharePoint – operational level)\n* Execute user and IT asset onboarding and offboarding activities.\n* Log, track, and close tickets in ITSM tools.\n* Interact with vendors and technical teams to resolve requests.\n* Support preventive and corrective maintenance.\n* Maintain updated technical documentation and procedures.\n* Comply with ITIL processes and information security policies.\n* Communicate with users and customers in Portuguese and English.\n\n \n\nRequirements: \n\n* Prior experience as a Support or Infrastructure Analyst (mid-level).\n\n\nSolid knowledge of:\n\n* Windows (10/11) and basic Linux concepts\n* Networking: TCP/IP, DNS, DHCP\n* Active Directory\n* Microsoft 365\n* Experience with ticketing tools (ServiceNow, GLPI, Freshservice, Jira or similar).\n* Advanced English for oral and written communication.\n* Strong analytical, organizational, and communication skills.\n\n\nDesirable:\n\n* Knowledge of cloud environments (Azure, AWS, or GCP).\n* Familiarity with virtualization (VMware, Hyper-V).\n* Experience with basic scripting (PowerShell).\n* Certifications such as ITIL, Microsoft, CompTIA or similar.\n\n**Additional Information:**\n\n* Compensation: R$ 4,000.00 CLT.\n* Benefits: Meal and transportation allowances, medical and dental insurance, life insurance.\n* Schedule: 8:00 AM to 5:00 PM.\n* Work model: On-site.\n* Location: South Zone / SP.","price":"R$4,000/month","unit":"per month","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1768214634748","seoName":"full-support-analyst-bilingual","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-santo-andre/cate-network-sys-admin/full-support-analyst-bilingual-6505147324774512/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"7c942e08-2db5-4c84-b2cf-3789efdda567","sid":"cfd745b3-0854-40d9-bc44-938535fe0873"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"São Paulo,São Paulo","unit":null}]},"addDate":1768214634748,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil","infoId":"6505091363340912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Senior Infrastructure Analyst - Workplace","content":"We are Coca-Cola FEMSA (KOF), one of the world’s largest bottlers and distributors within the Coca-Cola system, measured by volume. Every day, we serve more than 381 million people across Latin America. With 56 manufacturing units and 249 distribution centers, our team of over 97,000 employees enables us to represent more than 169 leading brands across the territories where we operate. At Coca-Cola FEMSA, every day is an opportunity to learn and grow.\n\n **Responsibilities and Duties** **Your day-to-day will include:**\n\n* Overseeing the execution of activities under contracts and technology partnerships related to User Experience, ensuring contracted service levels, resolution, and monitoring are met.\n* Participating in technology upgrade projects, as well as identifying infrastructure needs to support business demands.\n* Acting as the Focal Point for all technology-related matters at FEMSA units located within your respective region, plus providing Level 3 support and assistance for high-impact incidents, aligned with best practices in Crisis Management and ITIL processes.\n* Analyzing performance indicators for contracts and managed environments, as well as managing the lifecycle of service provision and infrastructure licensing contracts.\n* Continuously seeking optimization, technological upgrades, and modernization of the IT environments and tools used by FEMSA employees—including processes, procedures, controls, and indicators—to simplify resource usage and minimize incidents or service disruptions.\n* Continuously improving processes, procedures, controls, and indicators to simplify IT environment management and minimize incidents or service disruptions.\n\n \n\n**Requirements and Qualifications** **Profile Requirements:**\n\n **Education**: Completed Bachelor’s Degree\n\n**Desired Experience**: 5 years supporting IT operations in complex environments\n\n\n**Technical Knowledge**: ITIL processes, Cost Management, Microsoft O365 solutions, Videoconferencing solutions, General Microcomputing, Basic Infrastructure knowledge\n\n**Languages**: Intermediate English and Spanish\n\n **Additional Information** **What we offer you:**\n\n* Profit Sharing Program (PPR)\n* On-site Academy\n* Birthday Day Off\n* Health Insurance Plan\n* Dental Plan (optional enrollment, per employee choice)\n* Group Life Insurance\n* On-site Restaurant / Meal Voucher\n* Food Allowance\n* Product Purchase (at current price list rates)\n* Pharmacy: Credit reimbursed via payroll\n* Credit Cooperative\n* School Kit; delivered at the beginning of the academic year for dependents\n* Birthday Kit\n* Christmas Kit\n* Toy Voucher: delivered in October for dependents.\n\n *At Coca-Cola FEMSA, we are committed to offering equal development opportunities to all individuals, regardless of origin, race, age, sexual orientation, gender identity, disability, nationality, migration status, or any other characteristic.*\n\n **We value diversity—it makes us stronger.**\n\n **Inside Coca-Cola FEMSA Brazil**\n\n \n\nWe are one of the world’s largest manufacturers—by sales volume—of The Coca-Cola Company products. We have operated in Brazil for 21 years, with over 25,000 direct employees, 11 factories, 47 distribution centers, 470,000 points of sale, and more than 93 million consumers. We operate across 19% of Brazilian territory, serving 52% of the population, in the states of São Paulo, Paraná, Santa Catarina, Rio Grande do Sul, Minas Gerais, Mato Grosso do Sul, Rio de Janeiro, and Goiás.\n\n \n\nWe are responsible for the production, marketing, and distribution of more than 169 brands in our portfolio, grouped into the following categories: beverages (carbonated soft drinks, hydrating and isotonic drinks, energy drinks, waters, juices, teas, plant-based beverages, beers, spirits, and ready-to-drink alcoholic beverages) and multi-category products (candies and confectionery).\n\n \n\nIn addition to well-known brands such as Coca-Cola, Crystal, Schweppes, Del Valle, Kapo, Matte Leão, Ades, Powerade, and Monster Energy Drink, Coca-Cola FEMSA Brazil also offers beers including Estrella Galicia, Therezópolis, Eisenbahn, and Sol, as well as distilled spirits such as Johnnie Walker, Tanqueray, Campari, Smirnoff, Sagatiba, and Sky Vodka. The company also distributes candies and confectionery items such as Mentos, Fini, and Fruit-tella.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1768210262761","seoName":"senior-infrastructure-analyst-workplace","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-santo-andre/cate-network-sys-admin/senior-infrastructure-analyst-workplace-6505091363340912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"3fdc2f6c-0a5b-4208-a41b-fe477d48ee35","sid":"cfd745b3-0854-40d9-bc44-938535fe0873"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"São Paulo,São Paulo","unit":null}]},"addDate":1768210262761,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil","infoId":"6504988519539312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Mid-Level IT Infrastructure Analyst","content":"Responsibilities: \\- Management of access, information security, and software licenses, ensuring compliance and proper use of tools; \\- Control and administration of users on internal platforms, including creation, review of permissions, and deactivation of access; \\- Management of suppliers and partners, monitoring contracts, renewals, SLAs, and costs related to the services used.\n \nRequirements: Bachelor’s degree in Information Technology or related fields; Experience in user management and control.\n \nAdditional Information: Market-competitive remuneration; Attractive benefits.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1768202228088","seoName":"it-infrastructure-analyst","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-santo-andre/cate-network-sys-admin/it-infrastructure-analyst-6504988519539312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"77619aa9-5280-4386-9a5d-761329542178","sid":"cfd745b3-0854-40d9-bc44-938535fe0873"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"São Paulo,São Paulo","unit":null}]},"addDate":1768202228088,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4241,4253","location":"R. 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This professional will be responsible for ensuring the proper functioning of environments, providing first-level technical support, and interacting with vendors and service providers whenever necessary.\n\n \n\n\n\nUser Support \n\n* Responding to service requests and providing technical support to users;\n* Diagnosing and resolving issues related to systems, equipment, and access;\n* Replacing machines and peripherals;\n* Managing inventory of machines and peripherals;\n* Formatting and preparing machines;\n* Installing and relocating equipment according to layout changes;\n* Diagnosing and resolving printing and connectivity issues;\n* Configuring printers via Wi\\-Fi or server;\n* Corporate email (setting up rules, signatures, automatic replies, and account management).\n\n \n\nNetworks and Access \n\n* Diagnosing network connection issues;\n* Supporting VPN Client.\n\n \n\nCorporate Systems \n\n* Supporting corporate systems;\n* Assisting in resolving platform usage issues;\n* Opening and tracking service requests with responsible vendors and developers.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1767516013000","seoName":"junior-support-analyst","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-santo-andre/cate-network-sys-admin/junior-support-analyst-6496204972505912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"aa320094-4c9e-49e4-8539-5ee8414588c0","sid":"cfd745b3-0854-40d9-bc44-938535fe0873"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"São Paulo,São Paulo","unit":null}]},"addDate":1767516013477,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil","infoId":"6496920684672212","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Senior Infrastructure Analyst (1)","content":"Description:\nPrerequisites:\n\n \n\n* Experience: In logistics infrastructure, data analysis, supply chain, and financial modeling;\n* Soft skills: Analytical profile, strong communication skills, ability to interact with stakeholders;\n* Technical skills: Advanced Excel, PowerPoint; experience with supply chain systems is a plus;\n* Education: Bachelor’s degree completed in Engineering, Business Administration, or Economics.\n\n\nMission:\n\n\nBe the strategic driver that prepares, expands, and strengthens the company’s logistics infrastructure, ensuring that our owned or partner-operated bases and pools support business growth efficiently, intelligently, and with a forward-looking vision. 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The professional will be responsible for responding to service requests, performing diagnostics, executing repairs, and implementing technology solutions according to standards and best practices.\n\n\n\nResponsibilities and Duties\n\n* Perform on-site field service for hardware, software, and IT infrastructure support.\n* Conduct diagnostics, troubleshooting, and resolution of medium-complexity incidents.\n* Install, configure, and maintain equipment such as desktops, notebooks, printers, scanners, mobile devices, and peripherals.\n* Perform IT asset inventory and control.\n* Support network routines: cabling, equipment replacement, basic switch and router configuration.\n* Install and update operating systems and corporate applications.\n* Ensure clear communication with the customer throughout the service process.\n* Record service interactions and updates in ticketing systems (ITSM).\n* Collaborate with Level 2 and Level 3 support teams when required.\n* Monitor SLAs, ensuring delivery within established timeframes.\n* Produce technical reports when requested.\n\n\n\nRequirements and Qualifications\n\n* Prior experience in Field Services, On-site Technical Support, or Service Desk.\n* Solid knowledge of Windows 10/11, Office suite, remote access tools, and antivirus software.\n* Experience in hardware diagnostics and repair.\n* Basic understanding of networking (TCP/IP, DNS, DHCP, structured cabling).\n* Ability to handle multiple service requests simultaneously.\n* Strong communication skills, professional demeanor, and customer focus.\n* Availability for travel.\n\n\n\n2512280202491886506","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1767528160000","seoName":"infrastructure-analyst-senior-1","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-santo-andre/cate-network-sys-admin/infrastructure-analyst-senior-1-6496360448601912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"77875aab-1741-453a-8092-fa1df4c25fba","sid":"cfd745b3-0854-40d9-bc44-938535fe0873"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"São Paulo,São Paulo","unit":null}]},"addDate":1767528160047,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil","infoId":"6496320110054712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Senior Infrastructure Analyst","content":"**Description**\n\n\n\nResponsible for administering servers, networks, and systems, ensuring the proper functioning, performance, and security of the entire IT environment. Provides technical support, performs continuous monitoring, and implements improvements to guarantee infrastructure stability and efficiency.\n\nThere are **5 positions available**, with a **hybrid model until December** (3 days per week on-site), and **100% on-site work starting in January**.\n\nThe work schedule follows a **5×2 shift pattern**, with the following hours:\n\n\n**4 positions:** from **13:00 to 22:00**\n**1 position:** from **22:00 to 06:00**\n**Responsibilities and duties**\n\n\nAdminister IT servers, networks, and systems. Monitor environment performance and availability. Perform preventive and corrective maintenance. Implement and configure infrastructure solutions. Ensure data security and integrity. Provide advanced-level technical support. Document technical processes and procedures.\n**Requirements and qualifications**\n\n\nExperience administering Windows and Linux servers. Knowledge of networks, firewalls, backup, and information security. Experience with virtualization (VMware, Hyper\\-V or similar). Familiarity with cloud platforms (AWS, Azure or Google Cloud). Ability to resolve incidents and propose improvements. Completed undergraduate degree in IT or related fields.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1767525008000","seoName":"Analista+de+Infraestrutura+Pl","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-santo-andre/cate-network-sys-admin/analista%2Bde%2Binfraestrutura%2Bpl-6496320110054712/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"6b662a67-65e3-48a2-9e23-58d455a35f1a","sid":"cfd745b3-0854-40d9-bc44-938535fe0873"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"São Paulo,São Paulo","unit":null}]},"addDate":1767525008597,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4241,4253","location":"R. Profa. Anita Guastini Eiras, 25 - Jardim Zaira, Guarulhos - SP, 07094-010, Brazil","infoId":"6496313116940912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Analista de Infraestructura","content":"Una consultoría de Recursos Humanos busca un profesional como Analista de Infraestructura en Guarulhos.\n\n\nValor Potencial es una empresa centrada en el desarrollo de soluciones innovadoras para maximizar el desempeño empresarial. Su objetivo es ayudar a las empresas a identificar y explotar su potencial de crecimiento.\n\n**Responsabilidades:**\n\n\nConfiguración de los equipos WIFI. Pruebas de funcionamiento, conexión, registro e inicio de sesión de los equipos WIFI. Mantenimiento de los equipos WIFI. Implementación de los equipos WIFI en autobuses, terminales o paradas de autobús. Pruebas eléctricas en arneses, portafusibles y fusibles. Instalación de los equipos WIFI en autobuses o terminales. Montaje y mantenimiento de racks, controladoras, antenas y puntos de televisión por cable. Informe fotográfico (Asbuilt). Instalación de enlaces junto con las operadoras de telefonía de red fija y radio. Seguimiento, cableado e instalaciones de infraestructura. Visita técnica para la implementación y mantenimiento de proyectos. Mantenimiento de redes estructuradas. Elaboración de mapas de calor. Supervisión de puntos de acceso (hotspots). Usabilidad de los sistemas internos. Para desempeñarse en la ciudad de Guarulhos / SP.\n\n\nExperiencias previas como Especialista en Infraestructura, Consultor de Infraestructura, Ingeniero de Infraestructura o Técnico en Infraestructura pueden indicar afinidad con algunas de las actividades de este puesto.\n\n**Requisitos deseables:**\n**Escolaridad:** Técnico completo\n\n**Experiencia:** Se requiere experiencia\n\n**Remuneración y Beneficios:**\n* Salario: 2.245,00\n* Vale Refeição\n* Vale Transporte\n* Notebook\n\n**Informaciones adicionales:**\n* Contrato: Indefinido — Presencial.\n* Período: Jornada completa\n* Jornada: A convenir.","price":"R$2,245/month","unit":"per month","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1767524462000","seoName":"infrastructure-analyst","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-santo-andre/cate-network-sys-admin/infrastructure-analyst-6496313116940912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"4d64347a-1ed2-4220-be7c-3faef1f947fe","sid":"cfd745b3-0854-40d9-bc44-938535fe0873"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Guarulhos,São Paulo","unit":null}]},"addDate":1767524462261,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil","infoId":"6496260249164912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Infrastructure / Support Analyst – Mid-Level","content":"**Job Description:** \n\nWe are looking for a Mid-Level Infrastructure / Support Analyst to maintain the IT environment, focusing on user support, Microsoft 365 administration, equipment maintenance, and network infrastructure support. The professional will ensure the availability of technological resources and a positive user experience.\n\n\n**Responsibilities:** **Equipment Formatting and Maintenance**\n* Format and reinstall Windows and Linux operating systems;\n* Install drivers and perform basic system adjustments;\n* Carry out preventive and corrective hardware maintenance;\n* Perform basic diagnostics on faulty SSDs, memory modules, graphics cards, and power supplies;\n* Manage the inventory of notebooks, desktops, and peripherals.\n\n**Microsoft 365 Administration**\n* Manage users and groups in Microsoft Entra ID (Azure AD);\n* Configure and administer email mailboxes in Microsoft Exchange;\n* Apply basic policies in Microsoft Intune and Microsoft Defender;\n* Provide operational support for Microsoft Teams and Power Platform.\n\n**User Support**\n* Install and configure corporate software;\n* Assist in resolving first- and second-level technical issues;\n* Support users in using Microsoft 365 applications (Excel, Word, Outlook, Teams).\n\n**Network Maintenance**\n* Resolve simple network incidents;\n* Configure new network equipment (switches, routers, and firewalls) according to defined standards;\n* Perform basic maintenance in Ubiquiti UniFi environments;\n* Monitor connectivity and report failures to the responsible team.\n\n**Requirements:**\n* Degree in Information Technology or related fields;\n* Previous experience as an Infrastructure or Support Analyst;\n* Practical knowledge of Windows and Linux;\n* Experience with Microsoft 365 (Entra ID, Exchange, Intune, and Defender);\n* Experience with hardware maintenance and user support.\n\n**Desired Knowledge:**\n* Familiarity with Active Directory;\n* Experience with ITSM tools;\n* Basic networking knowledge (TCP/IP, VLANs).","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1767520331000","seoName":"infrastructure-analyst-support-mid-level","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-santo-andre/cate-network-sys-admin/infrastructure-analyst-support-mid-level-6496260249164912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"1dbda8a6-bc4a-4646-a692-2542bbb9b5aa","sid":"cfd745b3-0854-40d9-bc44-938535fe0873"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"São Paulo,São Paulo","unit":null}]},"addDate":1767520331966,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil","infoId":"6487770461504212","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Mid-Level Infrastructure Analyst","content":"With 28 years of experience in the Information Technology market, **MTP** is a multinational company with over 1,500 employees distributed across more than 11 locations worldwide, enabling us to foster professional growth and exchange. **MTP** is a leader in delivering IT services and solutions focused on *Quality Assurance*. We hold over 10 certifications, including *TMMI - Level 5*, the highest level in its category. Offering one of the broadest portfolios available, we deliver innovative and flexible solutions to help companies address their most complex challenges. We operate on projects in more than **21 countries**, such as Germany, the United Kingdom, Japan, Sweden, South Korea, Mozambique, Guatemala, Argentina, Chile, Peru, and others.\n\n **Responsibilities and Duties** \n\n* Administer and monitor infrastructure environments (physical servers, VMs, networks, firewalls, storage, backup, cloud);\n* Ensure high availability and continuity of critical services;\n* Perform advanced troubleshooting for infrastructure and network incidents;\n* Implement and maintain security solutions and system hardening;\n* Automate routines and processes (scripts, IaC, DevOps tools);\n* Manage and evolve public cloud environments (Azure, AWS);\n* Administer AD, DNS, DHCP, GPOs, LDAP, access policies, and device management via Intune;\n* Perform patching, updates, and asset lifecycle management;\n* Support corporate projects (migrations, upgrades, integrations);\n* Monitor performance and capacity, acting proactively;\n* Document architecture, procedures, and improvements;\n* Respond to security incidents;\n* Ensure compliance with standards such as ISO 27001 and LGPD.\n\n \n\n**Requirements and Qualifications** **Technical Requirements:**\n\n* Experience with Windows and Linux Server environments;\n* Network administration (TCP/IP, VLAN, VPN, DNS, DHCP, routing, firewalls);\n* Knowledge of virtualization (VMware, Hyper-V);\n* Experience with monitoring tools;\n* Cloud (Azure and AWS) and/or Containers (Docker, Kubernetes);\n* Automation and scripting (PowerShell, Bash or Python);\n* Backup & Recovery (Veeam, Azure Backup, etc.);\n* Knowledge of AD, LDAP, MFA and SSO;\n* Familiarity with Intune for endpoint management, policies, compliance, and MDM;\n* ITSM tools and ITIL best practices.\n\n **Preferred Qualifications:**\n\n* Knowledge of containers (Docker/Kubernetes);\n* Experience with IaC (Terraform, ARM, CloudFormation);\n* Certifications: Azure/AWS, ITIL, VMware, Fortinet, Cisco.\n\n \n\n**Additional Information** **Benefits:**\n\n* Health insurance;\n* Dental insurance;\n* Meal allowance;\n* Mobility allowance;\n* Culture allowance;\n* Education allowance;\n* Life insurance;\n* Mental Health and Well-being Program;\n* Childcare assistance;\n* Partner discounts.\n\n \n\nCLT employment contract, hybrid model (2 days/week), Paraíso region - SP\n\n \n\nThe **MTP Group** is a Spanish multinational founded in 1997, with global expertise across the following sectors:\n\n* Quality Assurance (QA);\n* Automation;\n* Cybersecurity Performance;\n* Digital Transformation;\n* User Experience (UX);\n* DevOps;\n* Agile Development;\n* Big Data.\n\n \n\nPresent in Brazil since 2007, MTP Brasil provides consulting, staffing, and training services supported by a dedicated professional team.\n\n\nOur proposal—integrated within the Digital Business Assurance environment—is based on three key pillars:\n\n* Deep expertise in quality assurance for IT systems and solutions;\n* Strong commitment to innovation and operational excellence;\n* Proven experience adapting to market changes and the growing role of technology in business processes.\n\n\nThe MTP Group is headquartered in Madrid and maintains its own offices in Mexico City, São Paulo, Argentina, and the USA. It is a privately held company.\n\n **Mission, Vision and Values:**\n\n **Mission:**\n\n\nTo create high-value-added services using innovative technological solutions.\n\n **Vision:**\n\n\nTo deliver today the solutions envisioned for tomorrow.\n\n **Values:**\n\n **Excellence****...**\n\n\nStriving to exceed customer expectations. Treating customers with courtesy, respect, and genuine attention. Listening carefully to their needs and responding with relevant, accurate ideas.\n\n\nProviding solutions and suggestions that help customers resolve problems or achieve goals more efficiently and/or cost-effectively.\n\n **Transparency****...**\n\n\nBeing honest, principled, and trustworthy in all actions.\n\n\n Being honest: telling the truth, avoiding deception or falsehood in all actions and words.\n\n\n Being principled: adhering to values and principles, even in difficult situations.\n\n\n Being trustworthy: being responsible, punctual, and meeting others’ expectations.\n\n **Transformation****...**\n\n\nPursuing continuous evolution and improvement.\n\n\n Evolution: a process driving change from one stage to another.\n\n\n Improvement: refining existing elements to make them better and more efficient.\n\n **Performance****...**\n\n\nActing effectively and efficiently to achieve effectiveness.\n\n\n Effectiveness: doing the right thing, focused on the objective.\n\n\n Efficiency: doing more with less.\n\n\n Effectiveness: the convergence of effectiveness and efficiency—achieving the best possible result in the best possible way.\n\n **Innovation****...**\n\n\nPrioritizing value delivery through creative solutions.\n\n\n The art of challenging the gravity of ideas.\n\n\n Creativity + Courage = The secret to rewriting the future.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766857067000","seoName":"Analista+de+Infraestrutura+Pleno","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-santo-andre/cate-network-sys-admin/analista%2Bde%2Binfraestrutura%2Bpleno-6487770461504212/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"7a5b96d1-7264-45d5-a384-7149a41376c3","sid":"cfd745b3-0854-40d9-bc44-938535fe0873"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"São Paulo,São Paulo","unit":null}]},"addDate":1766857067305,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Praça do Patriarca, 62 - 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Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil","infoId":"6487770514419512","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Infrastructure Analyst – SRE (Senior)","content":"**Open positions for those who want to transform businesses and their careers!**\n---------------------------------------------------------------------\n\n### **Desirable**\n\n\nAWS certifications (e.g., AWS Certified Cloud Practitioner).\nKnowledge of serverless architectures using AWS ECS/Fargate.\nExperience analyzing pentest reports to support developers and remediate infrastructure vulnerabilities.\nKnowledge of Java/JavaScript to better understand requirements between infrastructure and development teams.\nFamiliarity with end-to-end testing tools such as Playwright.\n### **Job Requirements**\n\n\nRequirements and Qualifications\nCompleted or ongoing undergraduate degree in Information Technology, Computer Engineering, Information Systems, or related fields.\nBasic knowledge of cloud platforms, preferably AWS.\nFundamental understanding of Linux/Windows operating systems.\nKnowledge or hands-on experience with Docker and orchestration concepts (Kubernetes is a plus).\nFamiliarity with relational databases, specifically MySQL/PostgreSQL (basic operations, backups, restores).\nBasic knowledge of networking and information security.\nAbility to work collaboratively, strong communication skills, and proactivity.\nWillingness to learn and adapt to new technologies.\nTechnical Requirements\nAWS EC2: Instance provisioning, system updates, availability monitoring.\nAWS SSM: Bulk actions for deployment automation and maintenance tasks.\nAWS EKS: Cluster provisioning, service updates, availability monitoring.\nObservability via Grafana, Loki, Prometheus, and AWS CloudWatch: log analysis, hardware metrics, alert creation/resolution.\nCI/CD processes via GitLab: pipeline updates/maintenance used for development and automation.\nAbility to modify the GitFlow when necessary and integrate new tools into the pipeline.\nIaC (Infrastructure as Code): Infrastructure provisioning using Terraform.\n### **Your Responsibilities**\n\n\nWe are seeking a Mid-Level Cloud Infrastructure Analyst with a DevOps/SRE focus—motivated and eager to learn—to join our technology team. The professional will assist in managing, monitoring, and maintaining our AWS cloud infrastructure, ensuring system availability, security, and efficiency. This is an excellent opportunity for those wishing to develop practical expertise in cutting-edge technologies such as AWS, Docker, and Kubernetes, while deepening knowledge of relational databases.\nKey Responsibilities\nSupport monitoring and ensure availability of cloud services (AWS).\nConfigure and maintain servers and other cloud resources (EC2, S3, CloudFront, RDS, etc.).\nParticipate in implementing and managing containers using Docker.\nCollaborate on service orchestration with Kubernetes.\nProvide second-level support and perform troubleshooting for infrastructure- and application-related incidents.\nSupport the development team in integrating applications with infrastructure services.\nPerform maintenance and troubleshooting of relational databases (MySQL/PostgreSQL).\nDocument configurations and technical processes.\nPropose automation initiatives and continuous infrastructure improvements.\nContinuously enhance and modernize development pipelines via GitLab.\n### **It’s important to remember that...**\n\n\nAt UDS, we hire competent individuals who are eager to transform using their knowledge.\n\n\nThis is independent of your region, age, ethnicity or race, religion, gender identity, or sexual orientation.\n\n\nDo your skills match this position? That’s all that matters.\n\n\nDo your profile and values align with ours? Join us to drive transformation.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766857071000","seoName":"infrastructure-analyst-sre-senior","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-santo-andre/cate-network-sys-admin/infrastructure-analyst-sre-senior-6487770514419512/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"f509693d-250f-4b11-8533-1b932d8c78b0","sid":"cfd745b3-0854-40d9-bc44-938535fe0873"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"São Paulo,São Paulo","unit":null}]},"addDate":1766857071439,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil","infoId":"6487770517760212","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Information Technology Analyst – Infrastructure","content":"**Ready to take off with us?**\n\n\n\nWe seek professionals who aren’t afraid to think outside the box, love working in teams, and understand that outstanding results stem from collective effort and strong relationships. We support those who wish to grow alongside us—with responsibility, creativity, and passion for what they do.\n\n\n**If this describes you, join us in building the future.**\n\n\n**Job Mission:**\n\n\n\nResponsible for contributing to the implementation and maintenance of Aena Brasil’s infrastructure and systems operational environments, aiming to deliver stable, reliable, and flexible services to support all airport operations processes.\n\n\n**Responsibilities:**\n\n\nAdminister production environments; analyze problems; interact with users; resolve and manage incidents using an ITSM tool; implement projects together with client areas, users, consultants, and third parties, providing necessary data and information to meet requirements; conduct testing and environment validation according to established plans and procedures, recording occurrences; contribute to technological improvement and innovation by participating in feasibility studies for acquiring and implementing new systems and/or equipment; develop technical plans for improvements in internal and third-party technology environments, fully detailing functionalities and indicating appropriate tools and methodologies; define technical scope and metrics for improvements conducted by third parties through regular contact with suppliers and partners; ensure quality during the implementation of improvements in the production environment by analyzing incidents identified during testing and arranging for their correction; administer and monitor improvements under one’s responsibility in production, identifying deviations and/or opportunities; contribute to the company’s technological updates by conducting feasibility studies for new environments, researching suppliers, systems, and market applications; develop innovative solutions, provide user guidance, advise on alternatives, and lead studies; collaborate with clients in analyzing solutions and improving processes and systems; define IT Operational Instructions, design technical documentation for the installed technology environment, and support various types of incidents; validate and approve new solutions/topologies/proposals/projects; monitor Airport Construction Projects; execute, extract, process, and model data requested by the area manager; transform collected data into relevant information to support decision-making; develop Power BI dashboards with relevant information for teams; monitor area KPIs and present analyses to decision-makers.\n**Requirements:**\n\n\nBachelor’s degree in Computer Engineering, Information Technology, or related fields. 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It focuses on innovation and efficiency to meet its customers' needs in the digital market.\n\n**Responsibilities:**\n\n\nProvide advanced technical support and resolve complex incidents related to the Microsoft environment. Administer and enhance device management policies in Microsoft Intune and Windows Autopilot. Automate tasks and perform advanced troubleshooting using PowerShell scripts. Collaborate closely with the Service Desk team and other internal teams to ensure service continuity. Document processes, procedures, and endpoint environment configurations.\n\n\nPrevious experience as an IT Infrastructure Specialist, Technical Support Analyst, Microsoft Systems Administrator, or Endpoint Support Engineer may indicate alignment with some of the activities for this position.\n\n**Desired Requirements:**\n**Education:** Completed undergraduate degree\n\n**Experience:** Relevant experience required\n\n**Compensation and Benefits:**\n* Salary: Salary range will be disclosed during the interview.\n* Benefits will be disclosed during the interview stage.\n\n**Additional Information:**\n* Contract: Hybrid — Hybrid work model.\n* Candidates from São Caetano do Sul, Taboão da Serra, Guarulhos, or Osasco are also considered for this position.\n* Duration: Full-time\n* Working hours: To be determined.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766857069000","seoName":"analyst-of-infrastructure-endpoint-microsoft","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-santo-andre/cate-network-sys-admin/analyst-of-infrastructure-endpoint-microsoft-6487770483993812/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"27ea8b0f-2d9e-4dea-9537-c9c4d4262cb0","sid":"cfd745b3-0854-40d9-bc44-938535fe0873"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"São Paulo,São Paulo","unit":null}]},"addDate":1766857069061,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4241,4253","location":"R. Prof. Rubião Meira, 101 - Vila Washington, São Bernardo do Campo - SP, 09890-430, Brazil","infoId":"6487770507968312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Infrastructure Analyst Level 2 – On-site (Client-allocated)","content":"Position: Infrastructure Analyst Level 2 – On-site (Client-allocated)\n**Location:** On-site – **São Bernardo do Campo** – Client-allocated (via DBACorp) \n\n**Schedule:** Monday to Friday – 9:00 AM to 6:00 PM \n\n**Employment Type:** PJ (Individual Contractor)\n\n\n**About the Opportunity**\n\n\nWe are seeking an **Infrastructure Analyst Level 2**, with a **generalist, proactive, and mature profile**, to work on-site at a DBACorp client.\n\n\nYou will be responsible for IT environment support, incident resolution, and day-to-day technical assistance.\n \n\n \n\n**Responsibilities**\n\n\nSecond-level infrastructure support;\n\n\nAnalysis and handling of monitoring alerts;\n\n\nSupport for scheduled maintenance activities (occasionally outside regular hours);\n\n\nDiagnosis and resolution of incidents on servers and network;\n\n\nTechnical documentation of evidence and escalation to specialists when required.\n\n\n**Technical Knowledge** \n\n \n\n**Infrastructure / Servers**\n\n\nVMware (VM support, resource analysis);\n\n\nBasic administration of Linux and Windows servers.\n\n\n**Network / Security**\n\n\nVLANs, VPNs, network segmentation;\n\n\nFirewall rule interpretation (Fortigate).\n\n\n**Backup**\n\n\nOperation and failure analysis of Veeam Backup.\n\n\n**Corporate Services**\n\n\nOffice 365 (users, permissions, policies);\n\n\nCorporate antivirus (e.g., Kaspersky);\n\n\nInterpretation of monitoring alerts.\n\n\n**Remote Access**\n\n\nAccess validation focused on security and availability.\n\n\n**Education**\n\n\nTechnical or undergraduate degree in IT-related fields (Networking, Systems, Computing);\n\n\nCertifications in infrastructure, virtualization, or networking are advantageous.\n\n\n**Interested candidates should send their resumes to**: canalrh@dbacorp.com.br \n\nor **apply directly via the job link on the Sólides portal.**","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766857070000","seoName":"infrastructure-analyst-n2-on-site-assigned-to-client","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-santo-andre/cate-network-sys-admin/infrastructure-analyst-n2-on-site-assigned-to-client-6487770507968312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"15ba73c0-4106-4744-9cf8-19b3192fad10","sid":"cfd745b3-0854-40d9-bc44-938535fe0873"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"São Bernardo do Campo,São Paulo","unit":null}]},"addDate":1766857070935,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4241,4253","location":"R. Benedita Guerra Zendron, 21 - Vila Sao Joao, Barueri - SP, 06401-190, Brazil","infoId":"6487770491827412","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Microsoft Endpoint Infrastructure Analyst - Alphaville","content":"An Information Technology Services company is seeking a Microsoft Endpoint Infrastructure Analyst in Barueri (Alphaville).\n\n\nFOURSYS is a company specialized in software solutions and IT services. It focuses on innovation and efficiency to meet its clients’ needs in the digital market.\n\n**Responsibilities:**\n\n\nProvide advanced technical support and resolve complex incidents related to the Microsoft environment. Administer and enhance device management policies in Microsoft Intune and Windows Autopilot. Perform task automation and advanced troubleshooting using PowerShell scripts. Collaborate closely with the Service Desk team and other internal teams to ensure service continuity. Document processes, procedures, and endpoint environment configurations.\n\n\nPrevious roles such as IT Infrastructure Specialist, Technical Support Analyst, Microsoft Systems Administrator, or Endpoint Support Engineer may indicate alignment with some of the activities for this position.\n\n**Desired Qualifications:**\n**Education:** Bachelor’s degree completed\n\n**Experience:** Relevant experience required\n\n**Compensation and Benefits:*** Salary: Salary range will be disclosed during the interview.\n* Benefits will be disclosed during the interview stage.\n\n**Additional Information:*** Contract: Hybrid — Hybrid work model.\n* Candidates from Jandira, Carapicuíba, Itapevi, or Santana de Parnaíba are also considered for this position.\n* Duration: Full-time\n* Working hours: To be determined.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766857069000","seoName":"microsoft-endpoint-infrastructure-analyst-alphaville","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-santo-andre/cate-network-sys-admin/microsoft-endpoint-infrastructure-analyst-alphaville-6487770491827412/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"2c1cdc90-81ed-42db-a3de-ab584eada773","sid":"cfd745b3-0854-40d9-bc44-938535fe0873"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Barueri,São Paulo","unit":null}]},"addDate":1766857069673,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil","infoId":"6487770459840212","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Customer Support Analyst","content":"**Job Opening: Customer Support Analyst Level 1 and Level 2**\n----------------------------------------------------\n\n### **Location:**\n\n\nRemote, with occasional on\\-site visits to the client \\- São Paulo capital\n\n### **Working Hours:**\n\n\nBusiness hours (or as per shift schedule)\n\n### **About the Position**\n\n\nWe are seeking a **Customer Support Analyst Level 1 and Level 2** to provide user support, ensure system stability, resolve incidents, and deliver outstanding technical support. This professional will be responsible for both initial user assistance and technical analysis of more complex requests.\n\n### **Key Responsibilities**\n\n* Provide user support via ticketing systems, email, phone, or chat;\n* Log, classify, prioritize, and track tickets in accordance with SLA;\n* Deliver **Level 1** support by resolving low\\-complexity incidents;\n* Deliver **Level 2** support by analyzing and resolving medium\\-complexity incidents;\n* Identify root causes and propose corrective and preventive solutions;\n* Provide support for corporate systems and internal applications;\n* Conduct testing, validation, and post\\-fix follow\\-up;\n* Escalate tickets to higher levels when required;\n* Document procedures, solutions, and recurring incidents;\n* Assist users and advise on best practices for system usage;\n* Interface with infrastructure, development, and vendor teams.\n\n### **Requirements**\n\n* Bachelor’s degree completed or in progress in **Information Technology** or related fields;\n* Experience in technical support at **Level 1 and Level 2**;\n* Knowledge of **Service Desk / ITSM** tools;\n* Familiarity with **ITIL**;\n* Knowledge of operating systems: **Windows and/or Linux**;\n* Basic understanding of networking, access controls, and permissions;\n* Strong communication skills and analytical mindset;\n* Organized, with a problem\\-solving focus.\n\n### **Preferred Qualifications**\n\n* Experience in the Telecommunications area;\n* Experience in corporate environments or mission\\-critical systems;\n* Knowledge of databases (basic queries);\n* Experience with environment monitoring;\n* Experience working in Agile environments.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766857067000","seoName":"support-analyst","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-santo-andre/cate-network-sys-admin/support-analyst-6487770459840212/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"e6c15add-afa3-4eb2-af10-ab8355df34e5","sid":"cfd745b3-0854-40d9-bc44-938535fe0873"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"São Paulo,São Paulo","unit":null}]},"addDate":1766857067174,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil","infoId":"6487770463129712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Senior Bilingual Technical Support Analyst","content":"We are **Quality Digital**! Learn more about us:\n\n* **A phrase that defines us** \\- We are IT solutions specialists and passionate about innovation!\n* **To infinity and beyond** \\- We are *\\#borderless*. Our team is spread across Brazil and the world.\n* **Our culture** \\- Even though we’re apart, we’re together. We hold ceremonies to stay closer, share knowledge, and keep up with our company’s latest news!\n* **We are diverse** \\- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment—valuing and promoting plurality. Therefore, **everyone has a place here**, regardless of race, gender, age, sexual orientation, religious belief, or disability.\n* **Our goal** \\- To empower our clients’ businesses through innovative and sustainable solutions. 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Location:
Santo Andre
Category:
Network Sys Admin

Indeed
FULL TECHNICAL SUPPORT ANALYST
We are **Quality Digital**! Learn more about us:
* **A phrase that defines us** \- We are IT solutions experts and passionate about innovation!
* **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world.
* **Our culture** \- Even though we’re apart, we’re together. We hold ceremonies to stay closer, share knowledge, and keep up with our company’s latest news!
* **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **there’s room here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability.
* **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us?
**Responsibilities and duties** **What are we looking for?**
An organized and attentive person.
**Your day-to-day will include**
* Providing user support via phone, remote, or in-person assistance, as well as logging incidents to enable analysis and resolution of service requests, escalating them to resolver teams when necessary;
* Handling requests related to operating systems, software, hardware, networks, Microsoft Office suite, databases, printers and peripherals, as well as technical requests regarding services, security, and products;
* Delivering technical support ensuring high availability and performance of our clients’ platforms, and, when required, guiding and training users;
* Performing requirements analysis, development, testing, acceptance testing, and deployment related to infrastructure;
* Conducting directory mapping, configuring POP/Exchange email, Lotus Notes, setting up user profiles, installing VPN, Active Directory, and IP configuration;
Performing requirements analysis, development, testing, acceptance testing, and deployment related to infrastructure;
*
**Requirements and qualifications** **Knowledge of:**
* Windows;
* Active Directory;
* Terminal Server;
* Computer Networks;
* Basic Information Security concepts.
**Nice-to-have**
* ITIL certification;
* Microsoft Office 365.
**Working hours**
* ****9:00 AM to 6:00 PM (MON \- FRI)
* Address: Água Branca \- São Paulo/SP
**NOTE:** Hey! If you don’t meet all the job requirements, we still invite you to apply — okay? We’ll carefully review your profile considering all your qualifications.
**Additional information** **What you’ll find here:**
* A conducive environment for **learning** and **professional growth**
* **Performance evaluations** and **feedback**, aimed at continuous development of our people
* **Meal allowance and/or food voucher**, for grocery shopping and meals
* **Medical and dental insurance**, so you and your family can maintain good health
* **Pharmacy partnership**, offering discounts on medications
* **Childcare allowance**, according to current policy
* **Gym membership program**, to encourage physical activity
* **SESC partnership**, offering diverse cultural and leisure activities
* **Partnerships for your studies**, including languages, technology, and online learning platforms
* **Payroll-deductible loan** with attractive rates + financial education program
* **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and much more
* **Employee referral program**, with opportunities for rewards and bonuses
* **Group life insurance**
Here, there’s no shortage of stories to tell!
So, how about grabbing your cup of coffee, tea, juice, or favorite beverage and learning more about us, falling in love with what we do, checking out our open positions, and becoming part of this ever-growing team?

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Indeed
SENIOR INFRASTRUCTURE ADMINISTRATIVE ANALYST
We are Dasa, the largest integrated healthcare network in Brazil.
We are passionate about people and achieve the best results with good people who work together. In our corporate area, you will find a dynamic environment that innovates to simplify—this is a place of learning and opportunity for transformation.
We want to transform global healthcare and seek talents who care for and embrace one another, because together we believe that being Dasa means being the person who transforms the future of healthcare. Do you identify with this? Then \#JoinDasa.
**For us, diversity matters!**
We recognize that diversity expands innovation in environments, but above all, we are certain that we are part of the transformation. We promote dignity and respect for all people, so they feel safe being who they are.
Our opportunities are open to all individuals who believe in transforming the future of healthcare. We encourage applications from everyone who recognizes the importance of building a prejudice-free, harassment-free, and discrimination-free environment as part of this transformation—and \#JoinDasa. Together, we always deliver our best.
**\#JoinDasa \#DasaLovers \#JoinDasa**
**Important:** we do not charge any fees during our selection processes.
**Responsibilities and duties** **About the position**
We are seeking a professional to act strategically and technically in developing and validating architectural projects, ensuring quality, regulatory compliance, and interdisciplinary integration, while also providing technical support to internal teams and contributing to business decision-making.
**Main responsibilities**
* Develop and analyze architectural projects at the preliminary study level and occasionally at the executive level;
* Coordinate project delivery by external partners;
* Analyze, review, and validate architectural projects developed by external partners;
* Ensure project compliance with technical standards, current legislation, and client guidelines;
* Support the definition of technical guidelines, standards, methodologies, and sector best practices;
* Serve as a technical reference for mid-level and junior analysts, guiding and reviewing deliverables;
* Participate in technical meetings with clients, consultants, suppliers, and regulatory bodies;
* Support technical monitoring of construction works, analyzing interferences, adjustments, and field solutions;
* Contribute technical analyses regarding project feasibility, budgets, and timelines.
**Requirements and qualifications**
* Completed degree in Architecture or Engineering;
* Solid experience in architectural project analysis;
* Strong communication skills, influence, and a consultative attitude toward leadership;
* Experience in the healthcare segment is a plus.
**Additional information** **Location: Barueri – SP**
**Working hours: 8:00 AM to 6:00 PM, Monday to Thursday; Friday until 5:00 PM**
It is by caring for our people that we will become the healthcare that people desire and the world needs—check out our benefits:
* Nutrition care: Meal Voucher/Food Voucher or On-site Cafeteria (depending on location);
* Health care: Health Insurance and Life Insurance;
* Professional development: Dasa University, Development and Career Cycle, Technology/PMAX Academies, and the “Grow Within Dasa” Program;
* Others: Transportation Voucher and Performance Bonus (PPR).
Only Dasa offers—the Health Program, based on five pillars:
* Connection: Spiritual—yoga;
* Physical—TotalPass, primary care clinic, discounts on exams and vaccines;
* Intellectual—Dasa University;
* Relational—UAU Benefits Club and SESC benefits;
* Emotional—Telepsychology.
* Benefits may vary depending on the job location and brand.
Important: You are applying to our talent pool for positions across Brazil, in locations where Dasa operates (Northeast, Central-West, Southeast, and South regions of Brazil); therefore, please note that as soon as a vacancy matching your profile arises, we will contact you. Meanwhile, keep your information updated and complete all online test stages so we can get to know you better.
Our passion for caring for people and delivering the best experience to our customers is what drives us.
Have you ever considered joining Latin America’s largest laboratory network and helping transform the future of healthcare? Here, we constantly seek innovative solutions for disease detection and prevention, focusing on empathy, quality excellence, and care.
We are a benchmark in technology and innovation, offering a comprehensive portfolio of tests and services enabling us to care for over 20 million patients annually.
Come be part of our purpose and live daily what it means to transform healthcare with excellence, empathy, and commitment.
**Being Dasa means being yourself**
We believe diversity drives innovation and, above all, is essential to building a fairer, more welcoming, and transformative environment. We value respect, creating a space where everyone feels safe being their authentic selves. Therefore, our opportunities are open to those who identify with our purpose of transforming the future of healthcare.
To access more opportunities, visit: dasa.com.br/careers
**\#JoinDasa**
**Important:** we do not charge any fees during our selection processes.

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Indeed
FULL SUPPORT ANALYST - ON-SITE
**FULL SUPPORT ANALYST \- ON-SITE \- ALPHAVILLE**
**Description**
Second-level technical support role, responsible for on-site handling of highly complex incidents, VIP support, incident analysis, full equipment maintenance, and participation in infrastructure projects.
**Responsibilities**
* Handle and resolve medium-to-high complexity incidents (software, network, and hardware).
* Advanced support for Windows and macOS (user profiles, permissions, Active Directory, folders, policies).
* Prepare devices using corporate imaging, driver packs, and encryption (BitLocker/FileVault).
* Full support for Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
* Support for corporate printers (network, print queues, mapping, drivers, scanners).
* Provide support to VIP users, ensuring speed, confidentiality, and excellence.
* Full maintenance: component replacement, testing, hardware diagnostics.
* Local network configuration and troubleshooting (Wi\-Fi, VLAN, VPN, proxy, DHCP, DNS).
* Videoconferencing support (Teams Rooms, Zoom Rooms, Logitech, Poly).
* Remote access, management, and troubleshooting via Intune, SCCM, or JAMF (Mac).
* Technical support for corporate mobile devices (MDM, email, apps).
* Triage and prioritization of tickets based on SLA, impact, and criticality.
* Execution of preventive routines and inventory updates.
* Documentation of procedures and records in the knowledge base.
* Support IT projects, migrations, rollouts, and large-scale updates.
**Requirements**
* Strong experience with Windows 10/11 and macOS.
* Experience supporting M365 (basic admin knowledge is a plus).
* Knowledge of Active Directory, Group Policy Objects (GPO), permissions, and drive mapping.
* Experience with MDM tools: Intune, SCCM, JAMF (Mac).
* Knowledge of corporate printer support and associated software.
* Experience in on-site and field support.
* Solid understanding of basic networking: TCP/IP, VPN, VLAN, DHCP, DNS.
* Familiarity with ITIL and SLA-based operations.
**Soft Skills**
* Customer focus;
* Verbal and written negotiation and communication;
* Strong interpersonal skills;
* Sound reasoning and argumentation;
* Creativity;
* Initiative and proactivity;
* Logical reasoning;
* Ability to work effectively in teams;
* Ability to work under pressure;

R. Benedita Guerra Zendron, 21 - Vila Sao Joao, Barueri - SP, 06401-190, Brazil

Indeed
Senior IT Infrastructure Analyst | Telecom, Network, SD-WAN & Firewall
You are applying for one of the positions available at Rede Américas. Our Talent Acquisition and Selection team will carefully review your profile, and if it aligns with the position, we will contact you to proceed with the process. In the meantime, please keep your information up to date and complete all steps so that we can get to know you better.
**Important:** We do not charge any fees during our selection processes.
**Responsibilities and duties**
About the position: Strategic role within the **IT Infrastructure** area, focused on **Telecom, Network, Firewall and Fortinet SD-WAN**, serving as the technical reference for **architecture, projects and support** of the IP telephony environment, **perimeter security**, and **WAN connectivity** across multiple hospital units. Involves technical leadership and operation in critical environments.
* Lead **network, firewall and Fortinet SD-WAN** projects;
* Define **Fortinet SD-WAN** architecture (topology, policies, HA);
* Define network architecture (WLAN, LAN, WAN);
* Support and evolve IP telephony and cloud environments;
* Act as the technical reference for advanced troubleshooting;
* Administer large-scale FortiGate environments (HA, VPN, IPS, Web Filter);
* Ensure security policies, segmentation and compliance;
* Manage carrier contracts, WAN links and vendors;
* Guarantee SLA and resolution of critical incidents;
* Implement and enhance network, firewall and SD-WAN monitoring;
* Participate in expansions, restructuring and new unit deployments;
* Administer PSTN and complex integrations;
* Lead process improvements and governance;
* Availability for occasional travel.
**Requirements and qualifications**
* Degree in IT, Systems Analysis or related fields;
* Solid experience with **Fortinet Firewall (FortiGate)**;
* Solid experience with **Fortinet SD-WAN**;
* Solid experience in **networking (WLAN, LAN/WAN, QoS)**;
* Strong experience with VoIP and IP telephony;
* Experience with monitoring tools (PRTG, Zabbix);
* Experience in incident, change and project management.
**Additional information** **We care for our people so we can become the healthcare system people desire and the world needs—check out our benefits:**
* Nutrition support: Meal Voucher / Food Voucher or On-site Cafeteria (depending on location);
* Health support: Health Insurance and Life Insurance;
* Professional development support: Development and Career Cycle, Technology/PMAX Academies and Crescer Program;
* Others: Transportation Voucher.
**Only Rede Américas offers – Health Program, based on 5 pillars:**
* Spiritual: Yoga;
* Physical: TotalPass, primary care clinic, discounts on exams and vaccines;
* Relational: UAU Benefits Club, SESC benefits;
* Emotional: Telepsychology.
* **Benefits may vary depending on the region of the position and the brand.**
We are Rede Américas, **the multiplatform healthcare assistance network**, whose purpose is to provide comprehensive, precisely tailored healthcare.
We are looking for **talents who believe it is possible to deliver the best and most advanced healthcare assistance.**
**If you are passionate about caring and believe in quality medicine, join Rede Américas!**
**We are committed to Diversity!**
We encourage applications from all individuals who recognize the importance of building an environment free from prejudice, harassment, and discrimination. Together, we always deliver our best.
***Important: We do not charge any fees during our selection processes.***

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Indeed
Mid-Level IT Infrastructure Analyst | Telecom, Network, SD-WAN & Firewall
You are applying for one of the positions available at Rede Américas. Our Talent Acquisition and Selection team will carefully review your profile, and if it aligns with the position, we will contact you to proceed with the process. In the meantime, please keep your information up to date and complete all steps so we can get to know you better.
**Important:** we do not charge any fees during our selection processes
**Responsibilities and duties**
About the position: Work in the IT Infrastructure area, focusing on **Telecom, Network, Firewall, and Fortinet SD-WAN**, participating in the **implementation, operation, and maintenance** of IP telephony, perimeter security, and WAN connectivity across multiple hospital units. The professional will work with **moderate technical autonomy**, supporting projects, continuous improvements, and incident resolution in **critical, high-availability environments**, following defined architectures and standards.
* Implement and maintain network, firewall, and Fortinet SD-WAN solutions;
* Support the definition and execution of the **Fortinet SD-WAN architecture** (topology, policies, and high availability);
* Administer and maintain **LAN, WLAN, and WAN networks**;
* Maintain and support the evolution of **IP telephony and cloud-based solutions**;
* Perform **medium- and high-complexity troubleshooting**, with senior team support when required;
* Administer **FortiGate environments** (security policies, VPN, IPS, Web Filter, and HA);
* Support implementation of **security policies, segmentation, and compliance**;
* Interact with **telecom providers and vendors** for WAN link support;
* Resolve incidents, ensuring **SLA and environment stability**;
* Support implementation and evolution of **network, firewall, and SD-WAN monitoring**;
* Participate in **expansions, restructuring initiatives, and new unit deployments**;
* Keep **technical documentation and procedures updated**;
* Availability for occasional travel.
**Requirements and qualifications**
* Degree in IT, Systems Analysis, or related fields;
* Experience with **Fortinet Firewall (FortiGate)**;
* Practical experience with **Fortinet SD-WAN**;
* Experience in **networking (LAN, WLAN, WAN, and QoS)**;
* Knowledge of **VoIP and IP telephony**;
* Experience with monitoring tools (PRTG, Zabbix, or similar);
* Experience in critical environments and incident support.
**Additional information** **We care for our people so that we can become the healthcare that people desire and the world needs—check out our benefits:**
* Food benefits: Meal Voucher / Food Voucher or On-site Cafeteria (depending on location);
* Health benefits: Health Insurance and Life Insurance;
* Development benefits: Career Development Cycle, Technology/PMAX Academies, and Crescer Program;
* Others: Transportation Voucher.
**Only Rede Américas offers—the Health Program, built on 5 pillars:**
* Spiritual: Yoga;
* Physical: TotalPass, primary care clinic, discounts on exams and vaccines;
* Relational: UAU Benefits Club, SESC benefits;
* Emotional: Telepsychology.
* **Benefits may vary depending on the position’s region and brand.**
We are Rede Américas, **the multiplatform healthcare assistance network**, whose purpose is to deliver complete, precisely tailored healthcare.
We are looking for **talents who believe it is possible to provide the best and most advanced healthcare.**
**If you are passionate about caring and believe in quality medicine, join Rede Américas!**
**We are committed to Diversity!**
We encourage applications from all individuals who recognize the importance of building an environment free from prejudice, harassment, and discrimination. Together, we always deliver our best.
***Important: we do not charge any fees during our selection processes.***

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Indeed
IT Infrastructure Analyst – Telecom & Network | Junior
You are applying for one of the available positions at Rede Américas. Our Talent Acquisition and Selection team will carefully review your profile, and if it aligns with the position, we will contact you to proceed with the process. In the meantime, please keep your information up to date and complete all stages so we can get to know you better.
**Important:** We do not charge any fees during our selection processes.
**Responsibilities and Duties**
About the position: Supporting and operating the **IT Infrastructure**, with focus on **Telecom, Network, and basic security**, ensuring continuity of connectivity, IP telephony, and firewall operations across multiple hospital units. The professional will work under the **guidance of more experienced analysts**, following established standards and procedures, with emphasis on **technical learning, operational stability, and professional growth**.
**Key Responsibilities**
* Support the **daily operation** of network, telecom, and firewall infrastructure;
* Provide **incident support** related to connectivity, WAN links, and IP telephony;
* Assist in basic configuration of Switches and access points, VLANs, IP addressing, connectivity testing, and FortiGate Firewalls (basic policies and simple VPNs);
* Conduct tests, validations, and track technical support tickets;
* Support interaction with **telecom providers and vendors**;
* Update **technical documentation, inventory, and network diagrams**;
* Support infrastructure expansion and improvement projects;
* Follow defined security, change management, and governance processes.
**Requirements and Qualifications**
* Technical qualification in IT or ongoing undergraduate degree in Networks, IT, or related fields;
* Basic knowledge of TCP/IP networks, VLANs, and routing concepts; understanding of firewalls and information security; familiarity with VoIP and IP telephony;
* Interest in learning **Fortinet, SD-WAN, and critical environments.**
**Additional Information** **We care for our people so we can deliver the healthcare people desire and the world needs—check out our benefits:**
* Nutrition support: Meal Voucher / Food Voucher or On-site Cafeteria (depending on location);
* Health support: Health Insurance and Life Insurance;
* Development support: Career Development Cycle, Technology/PMAX Academies, and Crescer Program;
* Others: Transportation Voucher.
**Only Rede Américas offers – A Health Program built on 5 pillars:**
* Spiritual: Yoga;
* Physical: TotalPass, primary care clinic, discounts on exams and vaccines;
* Relational: UAU Benefits Club, SESC benefits;
* Emotional: Telepsychology.
* **Benefits may vary depending on the job location and brand.**
We are Rede Américas, **a multiplatform healthcare assistance network**, committed to delivering comprehensive, precisely tailored healthcare.
We are looking for **talents who believe it is possible to provide the best and most advanced healthcare assistance.**
**If you are passionate about caring and believe in quality medicine, join Rede Américas!**
**We are committed to Diversity!**
We encourage applications from all individuals who recognize the importance of building an environment free from prejudice, harassment, and discrimination. Together, we always deliver our best.
***Important: We do not charge any fees during our selection processes.***

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Indeed
IT SUPPORT ANALYST I
About the Opportunity
**IT SUPPORT ANALYST I**
**Working Hours:**
09:00 AM to 06:00 PM, Monday to Friday (subject to change at the company’s or client’s discretion).
**Work Location Address:** Av. Morumbi, 4500 – Morumbi, São Paulo – SP
Employment Type: CLT.
**️ What We Are Looking For:**
Education: High school diploma with a technical degree in IT (completed) or undergraduate degree in IT (completed or currently pursuing);
Computer Skills: Advanced;
Languages: Portuguese and technical English;
Experience: 1 year;
Non-smoker;
**Key Responsibilities (Duties/Tasks):**
Providing support, installing and configuring new IT equipment, and reconfiguring previously installed equipment;
Analyzing and diagnosing incidents to resolve issues, occasionally collaborating with vendors and other professionals;
Supporting installation and configuration of operating systems (MS-Windows 7/8/10/11 or their technological successors);
Supporting installation and configuration of native user tools on devices (MS-Office Professional, MS Outlook, web browsers) or cloud-based tools (Office 365, Teams, OneDrive);
Installing standard, client-approved, market-available software (antivirus agents, PDF readers, plug-ins, etc.);
Installing specific applications or information systems, provided that procedures, manuals, or tutorials are supplied by PRODESP and, if necessary, with vendor or developer assistance;
Identifying and troubleshooting cabling system issues, performing basic and occasional infrastructure network repairs—for example: crimping network cables and physically installing access “switches” into racks (without
Recording, tracking, monitoring progress, and resolving service requests within the adopted incident management system, as implemented by the CONTRACTING PARTY;
Documenting procedures for resolving known incidents and problems;
Keeping the knowledge base up to date.
**Specific Knowledge, Certificates, and Certifications Required:**
Knowledge: Basic Linux operating systems;
Knowledge: Advanced maintenance and configuration of Microsoft Windows 7 or later environments;
Knowledge: Active Directory authentication technology;
Knowledge: Office 365 and Office 2016 or later suite;
Knowledge: Modem Desktop MD-100 (Microsoft 365);
Knowledge: Computer networks—wired and wireless—TCP/IP protocol, wireless network encryption and security;
Knowledge: Advanced hardware maintenance;
Knowledge: Basic English for reading;
**Essential Personal Attributes for This Role:**
Clear and concise oral and written communication.
**What We Offer:**
Salary: R$ 2,400.00
Meal Allowance: R$20.00 per working day (20% PAT deduction);
Transportation Voucher (6% deduction);
SESC Membership;
Life Insurance;
Health Plan.
GoGood
Minimum Education Level: Bachelor’s Degree

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil
R$2,400/month

Indeed
Senior Support Analyst - Bilingual
We are looking for a bilingual Senior Support Analyst to provide technical support and maintain IT environments, ensuring infrastructure availability, stability, and performance, as well as delivering high-quality technical assistance to internal and external users and customers, including in English.
The professional will work hands-on, with autonomy to resolve medium-complexity incidents and engage directly with global teams and vendors.
**Responsibilities:**
* Provide Level 1 and Level 2 technical support to users, both on-site and remotely.
Handle resolution of incidents and service requests related to:
* Windows and Linux operating systems
* Desktop, laptop, and peripheral hardware and software
* LAN, WAN, Wi-Fi, and VPN networks
* Perform troubleshooting for medium-complexity incidents.
Support infrastructure environment administration:
* Active Directory (user, group, and permission creation)
* Microsoft 365 (Exchange, Teams, OneDrive, SharePoint – operational level)
* Execute user and IT asset onboarding and offboarding activities.
* Log, track, and close tickets in ITSM tools.
* Interact with vendors and technical teams to resolve requests.
* Support preventive and corrective maintenance.
* Maintain updated technical documentation and procedures.
* Comply with ITIL processes and information security policies.
* Communicate with users and customers in Portuguese and English.
Requirements:
* Prior experience as a Support or Infrastructure Analyst (mid-level).
Solid knowledge of:
* Windows (10/11) and basic Linux concepts
* Networking: TCP/IP, DNS, DHCP
* Active Directory
* Microsoft 365
* Experience with ticketing tools (ServiceNow, GLPI, Freshservice, Jira or similar).
* Advanced English for oral and written communication.
* Strong analytical, organizational, and communication skills.
Desirable:
* Knowledge of cloud environments (Azure, AWS, or GCP).
* Familiarity with virtualization (VMware, Hyper-V).
* Experience with basic scripting (PowerShell).
* Certifications such as ITIL, Microsoft, CompTIA or similar.
**Additional Information:**
* Compensation: R$ 4,000.00 CLT.
* Benefits: Meal and transportation allowances, medical and dental insurance, life insurance.
* Schedule: 8:00 AM to 5:00 PM.
* Work model: On-site.
* Location: South Zone / SP.

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil
R$4,000/month

Indeed
Senior Infrastructure Analyst - Workplace
We are Coca-Cola FEMSA (KOF), one of the world’s largest bottlers and distributors within the Coca-Cola system, measured by volume. Every day, we serve more than 381 million people across Latin America. With 56 manufacturing units and 249 distribution centers, our team of over 97,000 employees enables us to represent more than 169 leading brands across the territories where we operate. At Coca-Cola FEMSA, every day is an opportunity to learn and grow.
**Responsibilities and Duties** **Your day-to-day will include:**
* Overseeing the execution of activities under contracts and technology partnerships related to User Experience, ensuring contracted service levels, resolution, and monitoring are met.
* Participating in technology upgrade projects, as well as identifying infrastructure needs to support business demands.
* Acting as the Focal Point for all technology-related matters at FEMSA units located within your respective region, plus providing Level 3 support and assistance for high-impact incidents, aligned with best practices in Crisis Management and ITIL processes.
* Analyzing performance indicators for contracts and managed environments, as well as managing the lifecycle of service provision and infrastructure licensing contracts.
* Continuously seeking optimization, technological upgrades, and modernization of the IT environments and tools used by FEMSA employees—including processes, procedures, controls, and indicators—to simplify resource usage and minimize incidents or service disruptions.
* Continuously improving processes, procedures, controls, and indicators to simplify IT environment management and minimize incidents or service disruptions.
**Requirements and Qualifications** **Profile Requirements:**
**Education**: Completed Bachelor’s Degree
**Desired Experience**: 5 years supporting IT operations in complex environments
**Technical Knowledge**: ITIL processes, Cost Management, Microsoft O365 solutions, Videoconferencing solutions, General Microcomputing, Basic Infrastructure knowledge
**Languages**: Intermediate English and Spanish
**Additional Information** **What we offer you:**
* Profit Sharing Program (PPR)
* On-site Academy
* Birthday Day Off
* Health Insurance Plan
* Dental Plan (optional enrollment, per employee choice)
* Group Life Insurance
* On-site Restaurant / Meal Voucher
* Food Allowance
* Product Purchase (at current price list rates)
* Pharmacy: Credit reimbursed via payroll
* Credit Cooperative
* School Kit; delivered at the beginning of the academic year for dependents
* Birthday Kit
* Christmas Kit
* Toy Voucher: delivered in October for dependents.
*At Coca-Cola FEMSA, we are committed to offering equal development opportunities to all individuals, regardless of origin, race, age, sexual orientation, gender identity, disability, nationality, migration status, or any other characteristic.*
**We value diversity—it makes us stronger.**
**Inside Coca-Cola FEMSA Brazil**
We are one of the world’s largest manufacturers—by sales volume—of The Coca-Cola Company products. We have operated in Brazil for 21 years, with over 25,000 direct employees, 11 factories, 47 distribution centers, 470,000 points of sale, and more than 93 million consumers. We operate across 19% of Brazilian territory, serving 52% of the population, in the states of São Paulo, Paraná, Santa Catarina, Rio Grande do Sul, Minas Gerais, Mato Grosso do Sul, Rio de Janeiro, and Goiás.
We are responsible for the production, marketing, and distribution of more than 169 brands in our portfolio, grouped into the following categories: beverages (carbonated soft drinks, hydrating and isotonic drinks, energy drinks, waters, juices, teas, plant-based beverages, beers, spirits, and ready-to-drink alcoholic beverages) and multi-category products (candies and confectionery).
In addition to well-known brands such as Coca-Cola, Crystal, Schweppes, Del Valle, Kapo, Matte Leão, Ades, Powerade, and Monster Energy Drink, Coca-Cola FEMSA Brazil also offers beers including Estrella Galicia, Therezópolis, Eisenbahn, and Sol, as well as distilled spirits such as Johnnie Walker, Tanqueray, Campari, Smirnoff, Sagatiba, and Sky Vodka. The company also distributes candies and confectionery items such as Mentos, Fini, and Fruit-tella.

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil
Indeed
Mid-Level IT Infrastructure Analyst
Responsibilities: \- Management of access, information security, and software licenses, ensuring compliance and proper use of tools; \- Control and administration of users on internal platforms, including creation, review of permissions, and deactivation of access; \- Management of suppliers and partners, monitoring contracts, renewals, SLAs, and costs related to the services used.
Requirements: Bachelor’s degree in Information Technology or related fields; Experience in user management and control.
Additional Information: Market-competitive remuneration; Attractive benefits.

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Indeed
Analista de infraestructura de CCTV
Descripción: Postúlese rápidamente por correo electrónico:
Requisitos y calificaciones:
* Conocimientos en Windows 10 y 11\.
* Conocimientos básicos en redes LAN, VLAN, WAN, concepto de VPN, firewall y balanceo de carga.
* Buenas prácticas de seguridad y control de acceso a los sistemas de CCTV.
* Conocimiento de sistemas de CCTV Intelbras, aplicación Intelbras SimNext e Intelbras Cloud.
* Conocimiento en cableado estructurado y conexión de dispositivos de grabación y monitoreo.
* Licencia de conducir tipo B.
Disponibilidad para viajes
*
Beneficios: Vale transporte, asistencia médica, asistencia odontológica, vale alimentación, seguro de vida, TotalPass, ayuda económica para inglés, comida en el lugar
Jornada laboral: De lunes a viernes de 9:00 a 18:00 h
Conocimientos:
Escolaridad: Técnico \- indiferente \- Completo
Habilidades técnicas: CCTV, LAN, VLAN, VPN, WAN, Windows 10 y 11
2601010046291570682

R. Antônio da Silva Costa, 193 - Jardim Goncalves, Itaquaquecetuba - SP, 08573-480, Brazil

Indeed
Junior Technical Support Analyst
Description:
What we expect from you:
* Technical education in Computer Science, Networks, Telecommunications or related fields.
* Experience in Level 1/Level 2 technical support with a focus on remote analysis and field coordination.
* Experience with ticket management systems (e.g., ServiceNow, HubSpot, Jira or similar).
* Ability to produce technical documentation and focus on standardized processes.
* Strong communication skills, sense of urgency, and solution orientation.
Differentiators that will set you apart:
* Familiarity with Digital Signage or CMS systems.
* Knowledge of networks, VPN, 4G connectivity, routers, and hardware/software diagnostics.
Here, you will:
* Continuously monitor the status of players (terminals) and ensure operational availability of Santander’s digital signage network.
* Handle Level 1 and Level 2 tickets, remotely resolving connectivity, configuration, and software issues.
* Coordinate on-site service execution (Level 3) with Field Service teams, adhering to regional SLA deadlines.
* Provide immediate response to critical incidents on VIP screens, maintaining the availability standard required by the client.
* Operate the 4yousee Manager CMS, performing content upload, scheduling, and curation in partnership with the media team.
* Support standardization of workflows and technical documentation for Santander’s ServiceNow and Eletromidia’s HubSpot.
* Contribute to mapping and stabilizing the connectivity infrastructure (4G, routers, VPN) and hardware.
* Participate in technical meetings with Santander and Eletromidia teams, collaborating on incident management workflows and operational improvements.
2512310202491579930

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Indeed
Junior Support Analyst
IT support to assist users, maintain corporate systems, and support the company’s IT infrastructure. This professional will be responsible for ensuring the proper functioning of environments, providing first-level technical support, and interacting with vendors and service providers whenever necessary.
User Support
* Responding to service requests and providing technical support to users;
* Diagnosing and resolving issues related to systems, equipment, and access;
* Replacing machines and peripherals;
* Managing inventory of machines and peripherals;
* Formatting and preparing machines;
* Installing and relocating equipment according to layout changes;
* Diagnosing and resolving printing and connectivity issues;
* Configuring printers via Wi\-Fi or server;
* Corporate email (setting up rules, signatures, automatic replies, and account management).
Networks and Access
* Diagnosing network connection issues;
* Supporting VPN Client.
Corporate Systems
* Supporting corporate systems;
* Assisting in resolving platform usage issues;
* Opening and tracking service requests with responsible vendors and developers.

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Indeed
Senior Infrastructure Analyst (1)
Description:
Prerequisites:
* Experience: In logistics infrastructure, data analysis, supply chain, and financial modeling;
* Soft skills: Analytical profile, strong communication skills, ability to interact with stakeholders;
* Technical skills: Advanced Excel, PowerPoint; experience with supply chain systems is a plus;
* Education: Bachelor’s degree completed in Engineering, Business Administration, or Economics.
Mission:
Be the strategic driver that prepares, expands, and strengthens the company’s logistics infrastructure, ensuring that our owned or partner-operated bases and pools support business growth efficiently, intelligently, and with a forward-looking vision. We connect people, data, and opportunities, transforming analyses into decisions that boost performance and position the company ahead of the market.
Activities:
What will be your responsibilities and challenges?
* Analyze the company’s logistics infrastructure studies;
* Responsible for analyzing and structuring departmental data;
* Develop logistics and supply chain studies to improve operational efficiency and optimize the network;
* Ability to size operations, infrastructures, and resources;
* Build Business Cases for approval;
* Develop studies and projects for logistics and infrastructure optimization;
* Knowledge of liquid fuels logistics;
* Knowledge to size operations and assets;
* Build financial models;
2512300202491891336

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Indeed
Analista de infraestructura senior
Descripción:
Requisitos previos:
* Experiencia: En el área de infraestructura logística, análisis de datos, cadena de suministro y modelación financiera;
* Habilidades blandas: Perfil analítico, comunicativo y con capacidad de interlocución con los interesados;
* Habilidades técnicas: Excel avanzado, PowerPoint; conocimiento de sistemas de cadena de suministro será un diferencial;
* Educación: Licenciatura completa en ingeniería, administración o economía.
Misión:
Ser el motor estratégico que prepara, expande y fortalece la infraestructura logística de la compañía, garantizando que nuestras bases y centros propios o en asociación sustenten el crecimiento de los negocios con eficiencia, inteligencia y visión de futuro. Actuamos conectando personas, datos y oportunidades, transformando análisis en decisiones que impulsan el desempeño y posicionan a la empresa a la vanguardia del mercado.
Actividades:
¿Cuáles serán sus responsabilidades y desafíos?
* Análisis de estudios de infraestructura logística de la compañía;
* Responsable de analizar y estructurar los datos del área;
* Elaboración de estudios en logística y cadena de suministro para mejorar la eficiencia operativa y optimizar la red;
* Capacidad para dimensionar operaciones, infraestructuras y recursos;
* Elaboración de Business Case para su aprobación;
* Desarrollo de estudios y proyectos para la optimización logística e infraestructural;
* Conocimiento de la logística de combustibles líquidos;
* Conocimiento para el dimensionamiento de operaciones y activos;
* Construcción de modelación financiera;
2512300202491040104

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Indeed
Support Analyst - Temporary
### **TEMPORARY POSITION – SUPPORT ANALYST I (IT)**
We have a **temporary opportunity** to work as a **Support Analyst I**, under a **vacation coverage contract**, in partnership with **CPTM**.
**Work location:** CPTM – Presidente Altino | Osasco/SP
**Working hours:** Monday to Friday, from 8:00 a.m. to 5:00 p.m. (subject to adjustments according to client demand)
**Contract period:** 01/26/2026 to 02/16/2026
**Employment type:** Temporary – Vacation Coverage
**Salary:** R$ 2.400,00
### **️ Main Responsibilities**
* Technical support to users (hardware and software);
* Installation and configuration of computers, laptops, and peripherals;
* Support for Windows operating systems (7/8/10/11);
* Support for Microsoft tools (Office, Outlook, Office 365, Teams, OneDrive);
* Installation of approved software (antivirus, PDF readers, plugins, etc.);
* Handling and logging of support tickets in the system;
* Basic infrastructure network support (cabling, crimping, switches);
* Updating knowledge base and technical documentation.
### **Requirements**
* High school diploma with a **completed Technical Course in IT** OR a Bachelor’s degree in IT (completed or in progress);
* Minimum **1 year of experience in technical support**;
* Advanced computer skills;
* Knowledge of Windows, hardware, networks, and Active Directory;
* Technical English for reading.
* **Preferred Qualifications**
* ITIL v4 or higher certification;
* Microsoft certification (MCSA or higher);
* Basic Linux knowledge.
### **Benefits**
* Meal allowance (R$ 30.00/day – 20% deduction);
* Transportation voucher;
* Health insurance;
* Life insurance;
* SESC membership.
### **Behavioral Profile**
* Strong oral and written communication skills;
* Organization, proactivity, and problem-solving focus;
* Ability to work effectively in teams.
Minimum Education Level: Bachelor’s Degree

R. São Maurício, 660 - Jardim das Flores, Osasco - SP, 06110-250, Brazil
R$2,400/month

Indeed
Senior Infrastructure Analyst 1
Description: We are looking for a Senior Field Services Analyst to provide on-site and remote technical support, ensuring the availability, maintenance, and proper operation of customers’ IT equipment and infrastructure. The professional will be responsible for responding to service requests, performing diagnostics, executing repairs, and implementing technology solutions according to standards and best practices.
Responsibilities and Duties
* Perform on-site field service for hardware, software, and IT infrastructure support.
* Conduct diagnostics, troubleshooting, and resolution of medium-complexity incidents.
* Install, configure, and maintain equipment such as desktops, notebooks, printers, scanners, mobile devices, and peripherals.
* Perform IT asset inventory and control.
* Support network routines: cabling, equipment replacement, basic switch and router configuration.
* Install and update operating systems and corporate applications.
* Ensure clear communication with the customer throughout the service process.
* Record service interactions and updates in ticketing systems (ITSM).
* Collaborate with Level 2 and Level 3 support teams when required.
* Monitor SLAs, ensuring delivery within established timeframes.
* Produce technical reports when requested.
Requirements and Qualifications
* Prior experience in Field Services, On-site Technical Support, or Service Desk.
* Solid knowledge of Windows 10/11, Office suite, remote access tools, and antivirus software.
* Experience in hardware diagnostics and repair.
* Basic understanding of networking (TCP/IP, DNS, DHCP, structured cabling).
* Ability to handle multiple service requests simultaneously.
* Strong communication skills, professional demeanor, and customer focus.
* Availability for travel.
2512280202491886506

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Indeed
Senior Infrastructure Analyst
**Description**
Responsible for administering servers, networks, and systems, ensuring the proper functioning, performance, and security of the entire IT environment. Provides technical support, performs continuous monitoring, and implements improvements to guarantee infrastructure stability and efficiency.
There are **5 positions available**, with a **hybrid model until December** (3 days per week on-site), and **100% on-site work starting in January**.
The work schedule follows a **5×2 shift pattern**, with the following hours:
**4 positions:** from **13:00 to 22:00**
**1 position:** from **22:00 to 06:00**
**Responsibilities and duties**
Administer IT servers, networks, and systems. Monitor environment performance and availability. Perform preventive and corrective maintenance. Implement and configure infrastructure solutions. Ensure data security and integrity. Provide advanced-level technical support. Document technical processes and procedures.
**Requirements and qualifications**
Experience administering Windows and Linux servers. Knowledge of networks, firewalls, backup, and information security. Experience with virtualization (VMware, Hyper\-V or similar). Familiarity with cloud platforms (AWS, Azure or Google Cloud). Ability to resolve incidents and propose improvements. Completed undergraduate degree in IT or related fields.

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Indeed
Analista de Infraestructura
Una consultoría de Recursos Humanos busca un profesional como Analista de Infraestructura en Guarulhos.
Valor Potencial es una empresa centrada en el desarrollo de soluciones innovadoras para maximizar el desempeño empresarial. Su objetivo es ayudar a las empresas a identificar y explotar su potencial de crecimiento.
**Responsabilidades:**
Configuración de los equipos WIFI. Pruebas de funcionamiento, conexión, registro e inicio de sesión de los equipos WIFI. Mantenimiento de los equipos WIFI. Implementación de los equipos WIFI en autobuses, terminales o paradas de autobús. Pruebas eléctricas en arneses, portafusibles y fusibles. Instalación de los equipos WIFI en autobuses o terminales. Montaje y mantenimiento de racks, controladoras, antenas y puntos de televisión por cable. Informe fotográfico (Asbuilt). Instalación de enlaces junto con las operadoras de telefonía de red fija y radio. Seguimiento, cableado e instalaciones de infraestructura. Visita técnica para la implementación y mantenimiento de proyectos. Mantenimiento de redes estructuradas. Elaboración de mapas de calor. Supervisión de puntos de acceso (hotspots). Usabilidad de los sistemas internos. Para desempeñarse en la ciudad de Guarulhos / SP.
Experiencias previas como Especialista en Infraestructura, Consultor de Infraestructura, Ingeniero de Infraestructura o Técnico en Infraestructura pueden indicar afinidad con algunas de las actividades de este puesto.
**Requisitos deseables:**
**Escolaridad:** Técnico completo
**Experiencia:** Se requiere experiencia
**Remuneración y Beneficios:**
* Salario: 2.245,00
* Vale Refeição
* Vale Transporte
* Notebook
**Informaciones adicionales:**
* Contrato: Indefinido — Presencial.
* Período: Jornada completa
* Jornada: A convenir.

R. Profa. Anita Guastini Eiras, 25 - Jardim Zaira, Guarulhos - SP, 07094-010, Brazil
R$2,245/month

Indeed
Infrastructure / Support Analyst – Mid-Level
**Job Description:**
We are looking for a Mid-Level Infrastructure / Support Analyst to maintain the IT environment, focusing on user support, Microsoft 365 administration, equipment maintenance, and network infrastructure support. The professional will ensure the availability of technological resources and a positive user experience.
**Responsibilities:** **Equipment Formatting and Maintenance**
* Format and reinstall Windows and Linux operating systems;
* Install drivers and perform basic system adjustments;
* Carry out preventive and corrective hardware maintenance;
* Perform basic diagnostics on faulty SSDs, memory modules, graphics cards, and power supplies;
* Manage the inventory of notebooks, desktops, and peripherals.
**Microsoft 365 Administration**
* Manage users and groups in Microsoft Entra ID (Azure AD);
* Configure and administer email mailboxes in Microsoft Exchange;
* Apply basic policies in Microsoft Intune and Microsoft Defender;
* Provide operational support for Microsoft Teams and Power Platform.
**User Support**
* Install and configure corporate software;
* Assist in resolving first- and second-level technical issues;
* Support users in using Microsoft 365 applications (Excel, Word, Outlook, Teams).
**Network Maintenance**
* Resolve simple network incidents;
* Configure new network equipment (switches, routers, and firewalls) according to defined standards;
* Perform basic maintenance in Ubiquiti UniFi environments;
* Monitor connectivity and report failures to the responsible team.
**Requirements:**
* Degree in Information Technology or related fields;
* Previous experience as an Infrastructure or Support Analyst;
* Practical knowledge of Windows and Linux;
* Experience with Microsoft 365 (Entra ID, Exchange, Intune, and Defender);
* Experience with hardware maintenance and user support.
**Desired Knowledge:**
* Familiarity with Active Directory;
* Experience with ITSM tools;
* Basic networking knowledge (TCP/IP, VLANs).

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Indeed
Mid-Level Infrastructure Analyst
With 28 years of experience in the Information Technology market, **MTP** is a multinational company with over 1,500 employees distributed across more than 11 locations worldwide, enabling us to foster professional growth and exchange. **MTP** is a leader in delivering IT services and solutions focused on *Quality Assurance*. We hold over 10 certifications, including *TMMI - Level 5*, the highest level in its category. Offering one of the broadest portfolios available, we deliver innovative and flexible solutions to help companies address their most complex challenges. We operate on projects in more than **21 countries**, such as Germany, the United Kingdom, Japan, Sweden, South Korea, Mozambique, Guatemala, Argentina, Chile, Peru, and others.
**Responsibilities and Duties**
* Administer and monitor infrastructure environments (physical servers, VMs, networks, firewalls, storage, backup, cloud);
* Ensure high availability and continuity of critical services;
* Perform advanced troubleshooting for infrastructure and network incidents;
* Implement and maintain security solutions and system hardening;
* Automate routines and processes (scripts, IaC, DevOps tools);
* Manage and evolve public cloud environments (Azure, AWS);
* Administer AD, DNS, DHCP, GPOs, LDAP, access policies, and device management via Intune;
* Perform patching, updates, and asset lifecycle management;
* Support corporate projects (migrations, upgrades, integrations);
* Monitor performance and capacity, acting proactively;
* Document architecture, procedures, and improvements;
* Respond to security incidents;
* Ensure compliance with standards such as ISO 27001 and LGPD.
**Requirements and Qualifications** **Technical Requirements:**
* Experience with Windows and Linux Server environments;
* Network administration (TCP/IP, VLAN, VPN, DNS, DHCP, routing, firewalls);
* Knowledge of virtualization (VMware, Hyper-V);
* Experience with monitoring tools;
* Cloud (Azure and AWS) and/or Containers (Docker, Kubernetes);
* Automation and scripting (PowerShell, Bash or Python);
* Backup & Recovery (Veeam, Azure Backup, etc.);
* Knowledge of AD, LDAP, MFA and SSO;
* Familiarity with Intune for endpoint management, policies, compliance, and MDM;
* ITSM tools and ITIL best practices.
**Preferred Qualifications:**
* Knowledge of containers (Docker/Kubernetes);
* Experience with IaC (Terraform, ARM, CloudFormation);
* Certifications: Azure/AWS, ITIL, VMware, Fortinet, Cisco.
**Additional Information** **Benefits:**
* Health insurance;
* Dental insurance;
* Meal allowance;
* Mobility allowance;
* Culture allowance;
* Education allowance;
* Life insurance;
* Mental Health and Well-being Program;
* Childcare assistance;
* Partner discounts.
CLT employment contract, hybrid model (2 days/week), Paraíso region - SP
The **MTP Group** is a Spanish multinational founded in 1997, with global expertise across the following sectors:
* Quality Assurance (QA);
* Automation;
* Cybersecurity Performance;
* Digital Transformation;
* User Experience (UX);
* DevOps;
* Agile Development;
* Big Data.
Present in Brazil since 2007, MTP Brasil provides consulting, staffing, and training services supported by a dedicated professional team.
Our proposal—integrated within the Digital Business Assurance environment—is based on three key pillars:
* Deep expertise in quality assurance for IT systems and solutions;
* Strong commitment to innovation and operational excellence;
* Proven experience adapting to market changes and the growing role of technology in business processes.
The MTP Group is headquartered in Madrid and maintains its own offices in Mexico City, São Paulo, Argentina, and the USA. It is a privately held company.
**Mission, Vision and Values:**
**Mission:**
To create high-value-added services using innovative technological solutions.
**Vision:**
To deliver today the solutions envisioned for tomorrow.
**Values:**
**Excellence****...**
Striving to exceed customer expectations. Treating customers with courtesy, respect, and genuine attention. Listening carefully to their needs and responding with relevant, accurate ideas.
Providing solutions and suggestions that help customers resolve problems or achieve goals more efficiently and/or cost-effectively.
**Transparency****...**
Being honest, principled, and trustworthy in all actions.
Being honest: telling the truth, avoiding deception or falsehood in all actions and words.
Being principled: adhering to values and principles, even in difficult situations.
Being trustworthy: being responsible, punctual, and meeting others’ expectations.
**Transformation****...**
Pursuing continuous evolution and improvement.
Evolution: a process driving change from one stage to another.
Improvement: refining existing elements to make them better and more efficient.
**Performance****...**
Acting effectively and efficiently to achieve effectiveness.
Effectiveness: doing the right thing, focused on the objective.
Efficiency: doing more with less.
Effectiveness: the convergence of effectiveness and efficiency—achieving the best possible result in the best possible way.
**Innovation****...**
Prioritizing value delivery through creative solutions.
The art of challenging the gravity of ideas.
Creativity + Courage = The secret to rewriting the future.

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Indeed
Infrastructure Analyst
Description:
Education
* Completed technical education or currently pursuing a bachelor's degree in Information Technology, Computer Science, Computer Networks, Computer Engineering, or related fields.
* Additional courses in technical support, networking, or hardware maintenance will be considered as advantages.
Experience
* Prior experience (even internship experience) in technical support, help desk, or internal user support is desirable.
* Experience working in corporate environments using ticketing systems for user support will be considered an advantage.
Technical Knowledge
* Basic knowledge of hardware, operating systems (Windows and/or Linux), and computer networks.
* Familiarity with remote access tools, ticketing systems, and Office 365/Google Workspace suites.
* Introductory knowledge of printer, antivirus, and corporate software installation and configuration.
* Basic understanding of information security and good IT usage practices.
Technical Support: Provide first-level technical support to end users, assisting in resolving hardware and software issues.
Hardware Maintenance: Assist in preventive and corrective hardware maintenance, including computers, printers, and network devices.
Software Maintenance: Participate in the installation, updating, and maintenance of operating systems, applications, and corporate software.
Network Configuration: Assist in the configuration and maintenance of network devices, such as routers, switches, and firewalls.
Basic Monitoring: Learn to use monitoring tools to track infrastructure performance and identify issues.
IT Asset Management: Assist in maintaining IT asset records, including hardware inventory and software licenses.
Project Assistance: Collaborate on IT infrastructure projects, supporting the senior team in implementing technological solutions.
Training and Development: Participate in training and development activities to enhance technical skills and IT knowledge.
Technical Documentation: Learn to create and maintain technical documentation, such as support procedures and security policies.
Team Collaboration: Work closely with other members of the IT team to resolve issues and perform infrastructure-related tasks.
2512210202551797246

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Indeed
Infrastructure Analyst – SRE (Senior)
**Open positions for those who want to transform businesses and their careers!**
---------------------------------------------------------------------
### **Desirable**
AWS certifications (e.g., AWS Certified Cloud Practitioner).
Knowledge of serverless architectures using AWS ECS/Fargate.
Experience analyzing pentest reports to support developers and remediate infrastructure vulnerabilities.
Knowledge of Java/JavaScript to better understand requirements between infrastructure and development teams.
Familiarity with end-to-end testing tools such as Playwright.
### **Job Requirements**
Requirements and Qualifications
Completed or ongoing undergraduate degree in Information Technology, Computer Engineering, Information Systems, or related fields.
Basic knowledge of cloud platforms, preferably AWS.
Fundamental understanding of Linux/Windows operating systems.
Knowledge or hands-on experience with Docker and orchestration concepts (Kubernetes is a plus).
Familiarity with relational databases, specifically MySQL/PostgreSQL (basic operations, backups, restores).
Basic knowledge of networking and information security.
Ability to work collaboratively, strong communication skills, and proactivity.
Willingness to learn and adapt to new technologies.
Technical Requirements
AWS EC2: Instance provisioning, system updates, availability monitoring.
AWS SSM: Bulk actions for deployment automation and maintenance tasks.
AWS EKS: Cluster provisioning, service updates, availability monitoring.
Observability via Grafana, Loki, Prometheus, and AWS CloudWatch: log analysis, hardware metrics, alert creation/resolution.
CI/CD processes via GitLab: pipeline updates/maintenance used for development and automation.
Ability to modify the GitFlow when necessary and integrate new tools into the pipeline.
IaC (Infrastructure as Code): Infrastructure provisioning using Terraform.
### **Your Responsibilities**
We are seeking a Mid-Level Cloud Infrastructure Analyst with a DevOps/SRE focus—motivated and eager to learn—to join our technology team. The professional will assist in managing, monitoring, and maintaining our AWS cloud infrastructure, ensuring system availability, security, and efficiency. This is an excellent opportunity for those wishing to develop practical expertise in cutting-edge technologies such as AWS, Docker, and Kubernetes, while deepening knowledge of relational databases.
Key Responsibilities
Support monitoring and ensure availability of cloud services (AWS).
Configure and maintain servers and other cloud resources (EC2, S3, CloudFront, RDS, etc.).
Participate in implementing and managing containers using Docker.
Collaborate on service orchestration with Kubernetes.
Provide second-level support and perform troubleshooting for infrastructure- and application-related incidents.
Support the development team in integrating applications with infrastructure services.
Perform maintenance and troubleshooting of relational databases (MySQL/PostgreSQL).
Document configurations and technical processes.
Propose automation initiatives and continuous infrastructure improvements.
Continuously enhance and modernize development pipelines via GitLab.
### **It’s important to remember that...**
At UDS, we hire competent individuals who are eager to transform using their knowledge.
This is independent of your region, age, ethnicity or race, religion, gender identity, or sexual orientation.
Do your skills match this position? That’s all that matters.
Do your profile and values align with ours? Join us to drive transformation.

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Indeed
Information Technology Analyst – Infrastructure
**Ready to take off with us?**
We seek professionals who aren’t afraid to think outside the box, love working in teams, and understand that outstanding results stem from collective effort and strong relationships. We support those who wish to grow alongside us—with responsibility, creativity, and passion for what they do.
**If this describes you, join us in building the future.**
**Job Mission:**
Responsible for contributing to the implementation and maintenance of Aena Brasil’s infrastructure and systems operational environments, aiming to deliver stable, reliable, and flexible services to support all airport operations processes.
**Responsibilities:**
Administer production environments; analyze problems; interact with users; resolve and manage incidents using an ITSM tool; implement projects together with client areas, users, consultants, and third parties, providing necessary data and information to meet requirements; conduct testing and environment validation according to established plans and procedures, recording occurrences; contribute to technological improvement and innovation by participating in feasibility studies for acquiring and implementing new systems and/or equipment; develop technical plans for improvements in internal and third-party technology environments, fully detailing functionalities and indicating appropriate tools and methodologies; define technical scope and metrics for improvements conducted by third parties through regular contact with suppliers and partners; ensure quality during the implementation of improvements in the production environment by analyzing incidents identified during testing and arranging for their correction; administer and monitor improvements under one’s responsibility in production, identifying deviations and/or opportunities; contribute to the company’s technological updates by conducting feasibility studies for new environments, researching suppliers, systems, and market applications; develop innovative solutions, provide user guidance, advise on alternatives, and lead studies; collaborate with clients in analyzing solutions and improving processes and systems; define IT Operational Instructions, design technical documentation for the installed technology environment, and support various types of incidents; validate and approve new solutions/topologies/proposals/projects; monitor Airport Construction Projects; execute, extract, process, and model data requested by the area manager; transform collected data into relevant information to support decision-making; develop Power BI dashboards with relevant information for teams; monitor area KPIs and present analyses to decision-makers.
**Requirements:**
Bachelor’s degree in Computer Engineering, Information Technology, or related fields. Postgraduate studies or an MBA will be considered a plus.

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Indeed
Microsoft Endpoint Infrastructure Analyst
An Information Technology Services company is seeking a Microsoft Endpoint Infrastructure Analyst in São Paulo.
FOURSYS is a company specialized in software solutions and IT services. It focuses on innovation and efficiency to meet its customers' needs in the digital market.
**Responsibilities:**
Provide advanced technical support and resolve complex incidents related to the Microsoft environment. Administer and enhance device management policies in Microsoft Intune and Windows Autopilot. Automate tasks and perform advanced troubleshooting using PowerShell scripts. Collaborate closely with the Service Desk team and other internal teams to ensure service continuity. Document processes, procedures, and endpoint environment configurations.
Previous experience as an IT Infrastructure Specialist, Technical Support Analyst, Microsoft Systems Administrator, or Endpoint Support Engineer may indicate alignment with some of the activities for this position.
**Desired Requirements:**
**Education:** Completed undergraduate degree
**Experience:** Relevant experience required
**Compensation and Benefits:**
* Salary: Salary range will be disclosed during the interview.
* Benefits will be disclosed during the interview stage.
**Additional Information:**
* Contract: Hybrid — Hybrid work model.
* Candidates from São Caetano do Sul, Taboão da Serra, Guarulhos, or Osasco are also considered for this position.
* Duration: Full-time
* Working hours: To be determined.

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Indeed
Infrastructure Analyst Level 2 – On-site (Client-allocated)
Position: Infrastructure Analyst Level 2 – On-site (Client-allocated)
**Location:** On-site – **São Bernardo do Campo** – Client-allocated (via DBACorp)
**Schedule:** Monday to Friday – 9:00 AM to 6:00 PM
**Employment Type:** PJ (Individual Contractor)
**About the Opportunity**
We are seeking an **Infrastructure Analyst Level 2**, with a **generalist, proactive, and mature profile**, to work on-site at a DBACorp client.
You will be responsible for IT environment support, incident resolution, and day-to-day technical assistance.
**Responsibilities**
Second-level infrastructure support;
Analysis and handling of monitoring alerts;
Support for scheduled maintenance activities (occasionally outside regular hours);
Diagnosis and resolution of incidents on servers and network;
Technical documentation of evidence and escalation to specialists when required.
**Technical Knowledge**
**Infrastructure / Servers**
VMware (VM support, resource analysis);
Basic administration of Linux and Windows servers.
**Network / Security**
VLANs, VPNs, network segmentation;
Firewall rule interpretation (Fortigate).
**Backup**
Operation and failure analysis of Veeam Backup.
**Corporate Services**
Office 365 (users, permissions, policies);
Corporate antivirus (e.g., Kaspersky);
Interpretation of monitoring alerts.
**Remote Access**
Access validation focused on security and availability.
**Education**
Technical or undergraduate degree in IT-related fields (Networking, Systems, Computing);
Certifications in infrastructure, virtualization, or networking are advantageous.
**Interested candidates should send their resumes to**: canalrh@dbacorp.com.br
or **apply directly via the job link on the Sólides portal.**

R. Prof. Rubião Meira, 101 - Vila Washington, São Bernardo do Campo - SP, 09890-430, Brazil

Indeed
Microsoft Endpoint Infrastructure Analyst - Alphaville
An Information Technology Services company is seeking a Microsoft Endpoint Infrastructure Analyst in Barueri (Alphaville).
FOURSYS is a company specialized in software solutions and IT services. It focuses on innovation and efficiency to meet its clients’ needs in the digital market.
**Responsibilities:**
Provide advanced technical support and resolve complex incidents related to the Microsoft environment. Administer and enhance device management policies in Microsoft Intune and Windows Autopilot. Perform task automation and advanced troubleshooting using PowerShell scripts. Collaborate closely with the Service Desk team and other internal teams to ensure service continuity. Document processes, procedures, and endpoint environment configurations.
Previous roles such as IT Infrastructure Specialist, Technical Support Analyst, Microsoft Systems Administrator, or Endpoint Support Engineer may indicate alignment with some of the activities for this position.
**Desired Qualifications:**
**Education:** Bachelor’s degree completed
**Experience:** Relevant experience required
**Compensation and Benefits:*** Salary: Salary range will be disclosed during the interview.
* Benefits will be disclosed during the interview stage.
**Additional Information:*** Contract: Hybrid — Hybrid work model.
* Candidates from Jandira, Carapicuíba, Itapevi, or Santana de Parnaíba are also considered for this position.
* Duration: Full-time
* Working hours: To be determined.

R. Benedita Guerra Zendron, 21 - Vila Sao Joao, Barueri - SP, 06401-190, Brazil

Indeed
Customer Support Analyst
**Job Opening: Customer Support Analyst Level 1 and Level 2**
----------------------------------------------------
### **Location:**
Remote, with occasional on\-site visits to the client \- São Paulo capital
### **Working Hours:**
Business hours (or as per shift schedule)
### **About the Position**
We are seeking a **Customer Support Analyst Level 1 and Level 2** to provide user support, ensure system stability, resolve incidents, and deliver outstanding technical support. This professional will be responsible for both initial user assistance and technical analysis of more complex requests.
### **Key Responsibilities**
* Provide user support via ticketing systems, email, phone, or chat;
* Log, classify, prioritize, and track tickets in accordance with SLA;
* Deliver **Level 1** support by resolving low\-complexity incidents;
* Deliver **Level 2** support by analyzing and resolving medium\-complexity incidents;
* Identify root causes and propose corrective and preventive solutions;
* Provide support for corporate systems and internal applications;
* Conduct testing, validation, and post\-fix follow\-up;
* Escalate tickets to higher levels when required;
* Document procedures, solutions, and recurring incidents;
* Assist users and advise on best practices for system usage;
* Interface with infrastructure, development, and vendor teams.
### **Requirements**
* Bachelor’s degree completed or in progress in **Information Technology** or related fields;
* Experience in technical support at **Level 1 and Level 2**;
* Knowledge of **Service Desk / ITSM** tools;
* Familiarity with **ITIL**;
* Knowledge of operating systems: **Windows and/or Linux**;
* Basic understanding of networking, access controls, and permissions;
* Strong communication skills and analytical mindset;
* Organized, with a problem\-solving focus.
### **Preferred Qualifications**
* Experience in the Telecommunications area;
* Experience in corporate environments or mission\-critical systems;
* Knowledge of databases (basic queries);
* Experience with environment monitoring;
* Experience working in Agile environments.

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Indeed
Senior Bilingual Technical Support Analyst
We are **Quality Digital**! Learn more about us:
* **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation!
* **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world.
* **Our culture** \- Even though we’re apart, we’re together. We hold ceremonies to stay closer, share knowledge, and keep up with our company’s latest news!
* **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment—valuing and promoting plurality. Therefore, **everyone has a place here**, regardless of race, gender, age, sexual orientation, religious belief, or disability.
* **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us on this journey?
**Responsibilities and duties** **What we’re looking for?**
An organized and proactive individual.
**Your day-to-day responsibilities**
* Responsible for providing user support via telephone, remote, or in-person assistance, as well as logging incidents to enable analysis and resolution of service requests, escalating them to resolver teams when necessary;
* Service requests related to operating systems, software, hardware, networks, Office Suite, databases, printers and peripherals, as well as technical requests concerning services, security, and products;
* Delivering technical support to ensure high availability and performance of clients’ platforms; and, when required, guiding and training users;
* Performing infrastructure-related requirement analysis, development, testing, acceptance validation, and deployment;
* Conducting directory mapping, configuring POP/Exchange and Lotus Notes email accounts, setting up user profiles, installing VPN, configuring Active Directory and IP addresses;
Performing infrastructure-related requirement analysis, development, testing, acceptance validation, and deployment;
*
**Requirements and qualifications**
* Fluent English (**Mandatory**);
* Level 2 (L2) / Field Service support;
* Technical support for regular and VIP users, both in-person and remotely;
* Support for videoconferencing equipment;
* Desktop, notebook, and mobile device configuration and maintenance;
* Knowledge of Office 365;
* Knowledge of Outlook email configuration; password resets;
* Knowledge of computer networking;
* Network cable cleaning;
* Hardware knowledge;
* Support for legacy systems;
* Knowledge of OS formatting;
* Knowledge of Windows and Office Suite;
* Knowledge of smartphones;
* Knowledge of mobile devices;
* User support;
* Good teamwork skills;
* Proactivity.
**Working hours**
* Monday to Friday, from 08:00 to 17:00 or from 09:00 to 18:00;
* Employment type: CLT (Brazilian formal employment contract); 100% in-person (São Paulo, Berrini)
**NOTE:** Hey! If you don’t meet all the job requirements, we still invite you to apply—okay? We’ll carefully evaluate your profile considering all your qualifications.
**Additional information** **What you’ll find here:**
* A conducive environment for **learning** and **professional growth**
* **Performance evaluations** and **feedback**, aimed at continuous development of our people
* **Meal and/or food allowance**, for grocery shopping and meals
* **Medical and dental insurance**, so you and your family stay healthy
* **Pharmacy partnership**, offering discounts on medications
* **Childcare allowance**, per current policy
* **Gym membership partnership**, to encourage physical activity
* **SESC partnership**, offering diverse cultural and leisure activities
* **Partnerships for language, technology, and online learning platforms**
* **Payroll-deductible loans**, with attractive rates + financial education program
* **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and much more
* **Employee referral program**, with opportunities for rewards and bonuses
* **Group life insurance**
Here, there’s no shortage of stories to tell!
So, how about grabbing your cup of coffee, tea, juice, or favorite beverage—and learning more about us, falling in love with what we do, exploring our open positions, and joining this ever-growing team?

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Indeed
Risk Engineering Analyst – Construction & Infrastructure
Description:
Required:
* Bachelor's degree in Civil Engineering
* Prior experience in construction project monitoring: technical supervision, tender document analysis, schedules, budgets;
* Practical experience in identifying problems and risks in construction projects: delays, supplier failures, schedule bottlenecks, technical issues;
* Advanced Excel proficiency: for data analysis, budgeting, and KPIs;
* Knowledge of MS Project, Primavera, or similar tools;
* Availability for occasional travel;
* Oversight of third-party contractor management.
Desirable:
* Knowledge of construction insurance, engineering risks, or claims is a plus but not mandatory;
* Familiarity with EVM (Earned Value Management);
* Experience with public construction tenders and auctions;
* Experience in contract and subcontractor management.
Pre-construction technical risk assessment for public works, including evaluation of tender documents, schedules (critical path), suppliers, and technical requirements prior to execution commencement;
Monitoring of already-insured construction projects through technical site visits, application of performance indicators (e.g., EVM), and preparation of reports on progress and associated risks;
Monitoring of KPIs: analyzing timelines, costs, and quality using earned value management tools to identify variances.
Risk analysis: evaluating technical and operational risks of construction projects and proposing preventive measures.
Support in claims cases: collaborating with the claims team to provide technical information, documentation, and evidence to assist case handling.
Technical reports and opinions: consolidating data and presenting insights regarding project progress and related risks.
Internal stakeholder coordination: liaising with engineering, claims, underwriting teams, and occasionally clients to ensure alignment.
Improvement suggestions: proposing process adjustments and control enhancements based on analytical findings.
2512180202551924770

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil
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