FLOW AGENT

Description

**Bring your talent to Unimed Guarulhos and let’s together fulfill our vocation of caring.** **Who We’re Looking For: FLOW AGENT** **Responsibilities and Duties** * Monitor patient flow in the waiting room, observing wait times and the number of people awaiting service, requesting assistance from other staff members as needed; * Provide telephone support; * Ensure maintenance of the physical infrastructure and technological assets of the facility, submitting service orders when necessary; * Assist physicians in their offices with patient routing; * Monitor and direct patient flow from reception to the physician’s office; * Maintain and organize institutional assets; * Safeguard confidentiality of medical record data and beneficiary health information in accordance with LGPD principles; * Route post-consultation forms to the appropriate departments according to medical prescriptions; * Report incidents and conflicts to the nursing coordination team; * Complete flow management forms/documents; * Monitor the daily physician schedule posted on the bulletin board; * Notify the administrative department regarding replenishment of materials required for activities. **Requirements and Qualifications** * Education: Completed High School; * Prior experience in reception or access control within the hospital sector. **Additional Information** * Unimed Guarulhos Medical Assistance: A high-quality health plan focused on employee health and well-being. * Dental Assistance: Available via payroll deduction, ensuring oral health care for employees and dependents. * Daycare Assistance: Benefit supporting early childhood education expenses, in accordance with the collective bargaining agreement applicable to each professional category. * Present Employee Program (Attendance Incentive): Recognition program valuing attendance and commitment. * Pharmacy Partnership: Facilitates access to medications and health products. * Benefits & Advantages Club: Offers discounts at establishments such as parks, restaurants, and educational institutions. * Day off for health professionals. * Employee Lounge: Dedicated space for rest and well-being during working hours. * Gympass/Wellhub: Encourages physical activity and promotes quality of life. * Training and Development Programs: Initiatives aimed at employees’ professional growth. * Partnership with Grupo Primaveras: Funeral assistance available via payroll deduction. * Banking Institution Partnerships: Favorable credit terms. * Pet Plan: Benefit supporting pet care. * Longevity Bonus: Recognition awarded every five years of continuous employment with the institution. * Guidance and Support Program: Support in nutrition, psychology, physiotherapy, and physical education. * Internal Recruitment Program: Encourages internal mobility and career development. * On-site Meal: Provision of meals during working hours. * Meal Allowance: Granted per collective bargaining agreement, for employees with a daily work schedule of up to six hours. * Transportation Allowance: Benefit designed to facilitate commuting to the workplace. Working Hours: 11am\|8pm\|Mon\|Fri11am\|3pm\|Sat\-220 ***All our opportunities are open to all candidates, regardless of race, color, religion, gender, age, nationality, disability, sexual orientation, gender identity or expression, respecting diversity and promoting inclusion.*** Unimed Guarulhos is far more than a healthcare plan and services cooperative. We are a brand whose purpose is caring for and promoting the well-being of every life we serve. We are human because we listen to people’s needs. We recognize the importance of attention and open communication, of being present and always willing to care for and help others care for themselves, for others, and for the world. **Why Join Unimed Guarulhos?** At Unimed Guarulhos, we seek professionals who can identify and guide the care journey for all individuals. More than technical expertise, we aim to enhance our processes in a humanized manner within a collaborative environment. If you identify with Unimed Guarulhos’ approach to care, apply to the opportunities below: **Our Benefits – Unimed Guarulhos.** **We Care for You** **Health**: Unimed Guarulhos Medical Assistance (a high-quality plan designed for your well-being) and Dental Assistance (with payroll deduction for you and your dependents). **Pharmacy**: Partnership with Drogaria SP for easier access to medications. **Family Support**: Partnership with Grupo Primaveras (funeral assistance with payroll deduction) and Daycare Assistance (support for mothers per collective bargaining agreement). **Your Well-being and Quality of Life:** **Physical Activity:** Gympass/Wellhub to encourage a healthy lifestyle. **Comprehensive Support:** Guidance and support program offering nutritional, psychological, physiotherapy, and physical education assistance. **Employee Lounge:** A space to rest and recharge. **Benefits Club:** Exclusive discounts at parks, bars, restaurants, and educational institutions. **Development and Career:** **Growth**: Support through training and development programs. **Internal Recruitment:** We value in-house talent, enabling you to apply for new opportunities. **Education:** Corporate university and certified training for your professional and personal development. **General Information:** Meals: Meal Voucher / Meal Allowance. Mobility: Transportation Allowance.