Process Analyst

Description

Job Summary: We are seeking a professional to develop innovative strategies, automate processes, ensure service quality, and lead the team toward high performance. Key Highlights: 1. Development of innovative solutions and continuous process improvement 2. Team management and assurance of quality service delivery 3. Experience in operations and customer portfolio management **Description: Apply quickly via email:** **Responsibilities and Desired Experience:** Bring new ideas and propose better ways to perform tasks, developing innovative solutions with attention to quality and excellence; Develop new strategies in the area and automate processes; Analyze and propose new operational methods to increase productivity and quality; Ensure the quality of service and advisory support provided by the team; Interact with and support other departments to provide all necessary tools and resources enabling the service team to carry out its activities; Develop improvement tools and corrective actions; Ensure delivery of the plan by monitoring and analyzing departmental processes, managing outcomes of team activities; Support team development by conducting performance evaluations and facilitating feedback processes; Pursue continuous improvement in processes, quality, and people management; Ensure a high-performing and engaged team; **WHAT WE SEEK:** Experience in operations; Experience in customer portfolio management; Knowledge of Financial Management / Financial BPO, Corporate Accounting, and Tax/Fiscal Aspects; Knowledge of sales techniques and customer service; **Benefits:** Meal Allowance or Food Voucher of R$ 24.00 **Working Hours:** Monday to Friday, from 08:00 to 18:00 **Knowledge Requirements:** **Education:** Completed Bachelor's Degree 2601060202521294765