SENIOR RELATIONSHIP ANALYST

Description

Job Summary: We are seeking a proactive and engaged professional to handle a client portfolio comprising insurable and non-insurable benefits, with a focus on continuous improvement and growth. Key Highlights: 1. Attending medium-complexity customers in an agile and assertive manner 2. Customer-centric approach, professionalism, and collaboration 3. Opportunity for continuous professional growth and development We seek professionals who get involved, take initiative, pay attention to every detail of our projects, and—above all—want to grow and give their best every day. Our improvement is constant, and we know we’ll go far because we believe in everything that drives progress. And you? Do you want to go further with us? Learn about our clients, explore our content, and find out whether you’re the right person to join \#WeAreMDS. We are looking for a professional to join our Benefits team, responsible for handling a client portfolio involving insurable and/or non-insurable benefits of intermediate complexity. **Responsibilities and Duties** * Attend to a medium-complexity client portfolio via in-person, telephone, and/or digital tools, ensuring all clients receive timely and accurate service tailored to their needs. * Provide customer service through attentive treatment grounded in dialogue and understanding of client needs, aiming to clarify doubts and/or provide necessary information regarding coverage processes for insurable and/or non-insurable benefits. * Support customers regarding reimbursement requests and/or pre-approvals, using in-person, telephone, and/or digital tools to ensure effective reimbursement for expenses incurred outside the accredited network. * Carry out necessary procedures for market research by gathering required data and/or information to complete quotation forms, identifying the best terms and conveniences for the client within the renewal timeframe. * Prepare reports and/or presentations containing claims indicators by organizing data, information, and quantitative and qualitative analyses, making policy results available to clients. * Identify opportunities for improvement by mapping processes during execution, applying procedures and workflows, and suggesting actions that enable continuous improvement in customer service. * Perform other related and inherent professional activities as needed or required by the department, whenever necessary, through training, professional qualification, and guidance from the immediate supervisor, to ensure continuous professional development. **Requirements and Qualifications** * Completed undergraduate degree in Business Administration, Human Resources Management, or related fields * Intermediate-level Excel proficiency * Experience in the insurance sector with health and dental products, plus knowledge of current ANS regulations * Customer focus, professionalism, collaboration, innovation, organization, resilience, logical reasoning, and assertive communication skills **Additional Information** * Sul América Health and Dental Insurance Plan * Life Insurance * Meal and/or food allowance * Transportation allowance * Profit-sharing program (PLR) * Gympass * Birthday leave (Day off) * Apoio Pass assistance for you and your dependents * Discounts on personal insurance contracts such as auto, life, home, travel, and others. Fully in-person role. * **Here, you define the pace of your growth and the scale of your achievements.** MDS is one of the leading insurance brokerage firms in Brazil, specializing in insurance, reinsurance, benefits management, and risk consulting. We are part of the MDS Group: a market-leading company in Portugal and one of the largest in Brazil, with operations also in Angola, Mozambique, and Spain. Globally, we operate through Brokerslink—a company founded by the MDS Group—responsible for a broker network spanning 130 countries and employing 25\.000 insurance professionals. In Brazil, our issued premium portfolio totals R$9 billion. We have over 800 employees distributed across thirteen offices in seven states: São Paulo, Rio de Janeiro, Paraná, Minas Gerais, Santa Catarina, Bahia, and Rio Grande do Sul. We also operate in reinsurance in Brazil, Portugal, and Africa under the brand MDS Reinsurance Solutions—an industry reference in risk analysis, loss control, business continuity planning, and Enterprise Risk Management. OUR AMBITION IS TO PROTECT YOUR WORLD! AND YOURS? Review our privacy policy at: Privacy Notice for Candidates