**Are you passionate about people and communication?** If you have the gift of turning a simple customer interaction into a memorable experience, this is your chance to shine! We are looking for a **Call Center Agent** who wants to join a dynamic and innovative team that values talent and dedication. **CCS Telecom**, with **34 years** of experience and expanding in the telecommunications sector, offers high-quality services and innovative solutions. Recognized by **Great Place to Work (GPTW)**, the company takes pride in its collaborative work environment and appreciation for its employees. If you seek professional growth and a dynamic workplace, this is your opportunity! **What we offer:** * A welcoming and motivating work environment where you’ll have the opportunity to develop your skills and grow professionally. * Competitive compensation and benefits that value your well-being. * Ongoing training and support so you feel confident and prepared to serve our customers with excellence. * The opportunity to make a difference in people’s lives by providing solutions and information that simplify their daily routines. **What we’re looking for:** * Communicative, proactive individuals who enjoy teamwork. * Candidates passionate about customer service and committed to excellence. * Professionals able to handle diverse situations and skilled at problem-solving with flexibility and adaptability. * Computer literacy and typing proficiency. If you identify with our profile and want to join a company that values its employees, send your resume to **talentos@ccstelecom.com.br** or via our WhatsApp **(47) 3263-4949**, and help us make a difference! **Don’t wait—this is your chance to launch your career!** **REQUIREMENTS:** * **High school diploma:** Completion of high school is essential. * **Customer service experience:** Prior experience in call centers or public-facing roles, preferably within the telecommunications industry. * **Schedule availability:** Flexibility to work various shifts, including weekends and holidays, according to the work schedule. * **Computer knowledge:** Proficiency in Microsoft Office and internet tools. * **Typing proficiency:** Speed and accuracy in typing. * **Preferred:** Familiarity with CRM systems and other customer relationship management tools. **OUR BENEFITS:** · Meal allowance of R$ 12.16 per worked day (Caju Benefits). · Fruit Day. · Birthday Day (time off on your birthday or during your birth month). · On-site kitchen. · Transportation allowance. · Life insurance. · Internal marketing initiatives. · Career development plan. · Work environment equipped with a relaxation room featuring bean bags, sofas, and tables. **After probation period:** · Unimed health plan (company pays monthly premium – employee covers 50% of co-payment). · Uniodonto dental plan (company pays monthly premium). · 50% discount on company products. · Emotional support for employees. · Discounts at gyms and with our partners. **RESPONSIBILITIES:** The Call Center Agent is the voice of the company—the first point of contact for customers. Responsibilities include: · Receiving and analyzing customer requests via phone—including inquiries, complaints, technical support, or service requests. · Recording and tracking request status, ensuring customers are kept informed about progress and resolution. · Delivering personalized, high-quality service aimed at customer satisfaction. · Maintaining composure and courtesy—even under stress or during complaints. · Providing clear, accurate information about company products and services—including plans, rates, contractual terms, etc. · Clarifying questions regarding bills, payments, deadlines, and other service-related topics. · Accessing internal systems to obtain up-to-date customer and service information. · Participating in training sessions and meetings to continuously improve knowledge and skills. · Meeting company-established service performance targets. · Using company-provided systems and tools to record data and monitor performance. · Staying updated on telecommunications industry developments and company products and services. **REQUIRED SKILLS:** * **Communication:** Excellent verbal and written communication skills, with the ability to express ideas clearly, concisely, and empathetically. * **Active listening:** Ability to attentively listen to customers and understand their needs and expectations. * **Patience and resilience:** Handling pressure, dissatisfied customers, and objections calmly and professionally. * **Persuasion and negotiation:** Ability to persuade and negotiate with customers, offering solutions aligned with both their needs and the company’s interests. * **Technical knowledge:** Familiarity with telecommunications products and services, internet technologies, telephony, and cable TV. * **Computer proficiency:** Proficiency in computer tools and operating systems, with fast and accurate typing. * **Teamwork:** Ability to collaborate with colleagues, share information, and contribute to a positive work environment. **ADDITIONAL INFORMATION:** · **Job type:** Full-time employment (CLT) – On-site. · **Work schedule:** 6x1 (one day off per week and one Sunday off per month) – 6 hours per day. **Working hours:** 2:00 PM to 8:20 PM – with a 20-minute break. · **Salary:** R$ 1,713.82 per month. · **Work location:** Pioneiros neighborhood – Balneário Camboriú/SC. **Join a team that connects people, businesses, and industries to innovation and the future!** Send your resume to **talentos@ccstelecom.com.br** or via our WhatsApp **(47) 3263-4949**, and help us make a difference! **CCS Telecom – The voice that connects and transforms.** Job type: Full-time CLT Compensation: R$1,712.81 – R$1,712.82 per month Benefits: * Health insurance * Dental insurance * Commercial partnerships and discounts * Life insurance * Meal allowance * Transportation allowance Education: * High school diploma (preferred) Experience: * Customer service (required)