At Hitss, innovation is our fuel, curiosity is our engine, and respect for the customer is our guide. If you are driven by passion to create disruptive technological solutions, if you constantly seek challenges that expand the boundaries of what is possible, and if you believe putting the customer first is the key to success, then you are in the right place. We want people who stand out, think outside the box, and are willing to explore new horizons. Here, every idea is valued, every question is encouraged, and every challenge is embraced as an opportunity for learning and growth. Join us and become part of a vibrant culture where innovation is fueled by relentless curiosity and where respect for the customer permeates all our actions. Here, you will have the freedom to explore your skills, collaborate with brilliant minds, and transform the future of technology. If you are ready to join a company that believes talent is the key to success, submit your resume and join our team. We look forward to meeting you and jointly driving the next generation of technological solutions. **Come be a Hit!** **Responsibilities and Duties** **Responsibilities and Duties** * Monitor and manage the CX Support BSOD email queue; * Analyze received information and accurately classify requests; * Assign technicians to installation work orders via the TOA system; * Perform work order blocking and adjustments as required by operational needs; * Ensure compliance with average response time (12 minutes); * Maintain updated records and clear communication in sent responses; * Act in accordance with company-defined processes, policies, and operational standards. **Requirements and Qualifications** **Required Qualifications** * Completed high school education; * Basic computer knowledge (Office suite or similar); * Prior experience with operational routines and email-based support; * Ability to read, interpret, and analyze information within short timeframes; * Availability to work in a dynamic environment with SLA control. **Desired Qualifications** * Prior experience in Operations, Support, or Backoffice areas; * Knowledge or experience with dispatch/service order systems (e.g., TOA or similar); * Experience in telecommunications operations; * Basic understanding of installation and field processes; * Experience managing support queues and average response time. **Additional Information** Want to see all our open positions? Visit our page: Hitss \- Work With Us https://globalhitss.gupy.io/ **Important: All our positions are open to professionals with disabilities, gender equity, and racial/ethnic equity.** HITSS BRASIL is a multinational company of the Claro Group, operating for over 30 years in the digital solutions and IT services market across 7 countries. Combining unparalleled experience and specialized skills, our 5\.000 employees are committed to making the new happen every day. We bet on innovation with integrity and strive to develop inclusive, responsible, and sustainable solutions to serve our employees and customers. **Through our Diversity and Inclusion pillar, everyone has equal opportunities to build their career.** We make no distinction based on gender, religion, race, sexual orientation, social status, or disability. If you enjoy challenges, trends, agile and innovative processes, this is your place. Join us!
João Silva
Indeed · HR
João Silva
Indeed · HR
