Santo Andre Help Desk It Support Job Listings

Junior Digital Support Analyst | Shell Box

We are over 40,000 people focused on safety, integrity, collaboration, and simplification—the pillars supporting our culture. We generate value for our shareholders, customers, partners, and employees through an integrated business ecosystem that begins with sugarcane cultivation and extends to the production and commercialization of ethanol, sugar, and bioenergy. We also operate—under license from the Shell brand—in fuel, lubricants, and other specialty products distribution across Brazil, as well as refining operations in Argentina and fuel derivatives and lubricants distribution in Argentina and Paraguay. Do you identify with this? Want to join our company? Join Raízen! We are seeking a Junior Digital Support Analyst to provide Level 2 support within our Shell Box support team. Shift: 6 days on / 1 day off | 3:00 PM – 11:20 PM Work modality: Remote Responsibilities and duties YOUR TYPICAL DAY: Provide Level 2 technical support for the Shell Box digital product; Monitor system health and critical services using tools such as AWS CloudWatch and New Relic; Run queries on MySQL and Athena databases to diagnose and resolve issues; Identify and resolve technical incidents, ensuring application stability and performance; Actively participate in analyzing and resolving critical production issues; Document solutions and operational procedures for the team. Requirements and qualifications WHAT YOU NEED: Required: Basic experience with relational databases (preferably MySQL); Knowledge of monitoring tools such as AWS CloudWatch and New Relic; Familiarity with queries in MySQL, AWS Athena, and DynamoDB; Basic knowledge of scripting and process automation; Ability to analyze logs and monitor systems. Desirable: Previous experience with digital products and production environment support; Fundamental understanding of cloud infrastructure (preferably AWS); Knowledge of ITIL or incident management practices; Basic programming language knowledge, such as Python or Node.js. Additional information SELECTION PROCESS STEPS: Our process includes three main stages (additional stages may apply, and you’ll be informed if you advance): Application – completing this form and any additional data, if required. HR interview – an informal conversation to get to know each other. Leadership interview – a more technical discussion about daily responsibilities and challenges. All communication will occur via email and phone—please ensure your contact details are up to date. We operate in ethanol and sugar production and in fuel, product, and service distribution under the licensed Shell brand—by Raízen—in Brazil, Argentina, and Paraguay. We rank among Brazil’s largest private corporate groups, and our team is our greatest differentiator: over 40,000 employees and 15,000 business partners spread across the country. Want to join our company? Then, join Raízen! Source: Indeed

São Paulo

Negotiable Salary

Service Desk Coordinator64859999834241121

Indeed

Service Desk Coordinator

Description: Apply quickly via email: Requirements and qualifications: * Bachelor's degree completed in Information Systems, Computer Science, Computer Engineering, Administration with focus on Technology, or related fields. * Retail environment experience is mandatory, with proficiency in Linx ERP systems, POS systems, and technical infrastructure. * Prior experience coordinating support teams, with a focus on operational excellence. * Experience with data analysis and visualization tools such as Power BI, Excel, and PowerPoint. * Experience creating reports and dashboards for monitoring KPIs and support metrics. * Knowledge of incident management tools (e.g., GLPI, Zendesk, ServiceNow) and SLA metrics. * Structuring and optimizing service delivery workflows and incident escalation processes. * Transforming technical data into strategic insights for management. Benefits: Meal voucher, Food voucher, Transportation voucher, Medical assistance, Life insurance, Dental assistance, Profit-sharing program (PLR), TotalPass, Day Off Work schedule: Rotating 5x2 shift Knowledge: Education: Bachelor's degree \- Systems Analysis and Development, Administration with focus on Technology, Computer Science, Computer Engineering, Technology \- Completed Technical skills: Excel, GLPI, Power BI, Linx System, Zendesk 2512180202551552302

R. Benedita Guerra Zendron, 21 - Vila Sao Joao, Barueri - SP, 06401-190, Brazil

Negotiable Salary

Senior Customer Service Enablement Analyst64859999783042122

Indeed

Senior Customer Service Enablement Analyst

**We are Medway** ------------------ A company that enhances the quality of healthcare assistance in Brazil. Our mission is to be the primary partner throughout physicians’ professional journeys. Born in the digital environment in 2017, we offer courses that prepare professionals for the many challenges they face in their careers. We are a team driven by the conviction that qualified professionals capable of caring for their patients depend on excellence in education. We work in a collaborative environment, full of challenges and opportunities for personal and professional growth. We value the quality of our products and continuously seek improvement. We want focused and engaged professionals committed to delivering outstanding results. Here, we are challenged to improve every day! **Your Mission** -------------- We are seeking a **Senior Customer Service Enablement Analyst**, autonomous, organized, and skilled at communicating across all levels of the organization—including peers and senior leadership. This person will ensure our Customer Support team possesses all necessary knowledge, tools, and processes to deliver fast, accurate, and high-quality customer service. Additionally, they must translate strategies into clear action plans, develop individuals and teams through Enablement initiatives—emphasizing active listening—and drive data-driven, strategically informed continuous improvement. **Your key responsibilities will include:** ---------------------------------------------- * **Training Development:** Design, implement, and manage Onboarding programs and ongoing training for the Support team (Analysts), focusing on customer service skills, product knowledge, and new processes; * **Knowledge Management:** Structure, maintain, and ensure adoption of the Internal Knowledge Base with a high degree of organization and governance—ensuring content remains up-to-date and easily accessible. * **Process Optimization:** Map and standardize customer service workflows on Zendesk and other channels to ensure consistency in quality and operational efficiency (reducing TMT/TMA); * **Performance Analysis:** Monitor and analyze critical Service metrics (CSAT, FCR — First Contact Resolution, TMT/TMA) to identify knowledge gaps and propose targeted Enablement interventions; * **Quality & Calibration:** Implement and manage a structured, data-driven Customer Service Quality Program. * **Strategic Translation:** Serve as the liaison between Support and Product/Operations teams, translating new releases, policies, or process changes into applicable training materials. **We’re looking for you to have:** --------------------- * Experience in Enablement, Training, or Customer Service Quality, preferably within complex environments requiring high autonomy; * Proficiency in support metrics (CSAT, FCR, TMA, SLA, etc.) and experience transforming them into practical actions; * Strong command of support tools (Zendesk or similar) and Learning Management Systems (LMS); * Experience designing learning content and learning paths. * Facilitation & Communication Skills: Clear, pedagogical, and adaptable communication tailored to diverse audiences (Analysts, peers, leadership); * Analytical & Strategic Mindset: Data-informed decision-making orientation, strategic vision to prioritize demands and anticipate needs, ability to analyze complex scenarios, propose structured solutions, and track impact; * Project Organization & Management: High level of organization and governance to simultaneously manage multiple Enablement projects; * People & Team Development: Experience building team capabilities via training, feedback, technical coaching, and continuous improvement initiatives. ### **These differentiators make you an ideal candidate:** * Experience in Startups, EdTechs, or HealthTechs. **WHY JOIN OUR TEAM?** ------------------------------ This is a unique opportunity to play a pivotal role at Medway and build your career in an environment marked by constant growth and innovation. If you are a proactive professional, we look forward to welcoming you to the Medway team. Join us and help shape our company! ### **Our benefits check-up** * Medical and Dental Assistance; * Life Insurance; * Flash Card (Meal, Food, Flexible, and Mobility Benefits); * Snacks and Beverages; * Gympass; * Weekly massage. **Additional information:** * Work model — Hybrid: São Paulo/SP **Our Values** ------------------ * **Customer Obsession:** We relentlessly pursue delighting our customers. * **Straight Talk:** We have the courage to say—and listen to—what needs to be said. * **Clarity:** We communicate clearly and assertively at all times. * **Ownership:** We act like owners—working with commitment, passion, and energy. * **Continuous Improvement:** We constantly challenge ourselves to step outside our comfort zones. * **Team Spirit:** We value high-performing teams. Ready to join this mission of transforming healthcare in Brazil through education? Then come with us!

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Administrative Apprentice - Vila Olímpia/SP64859913158146123

Indeed

Administrative Apprentice - Vila Olímpia/SP

**Description:** **Job Description:** APPRENTICE POSITION – BUY NOW Location: Vila Olímpia, São Paulo/SP Company: Buy Now A digital platform connecting major brands with small and medium-sized businesses across Brazil Want to start your career at a modern, digital company transforming the B2B sales market? Then this position is for you! What you’ll learn here: Support in administrative and operational routines Document, spreadsheet, and internal system organization Communication with various departments of the company Participation in a dynamic and collaborative environment Requirements to apply: Be aged between 18 and 22 Currently enrolled in or have completed high school Eagerness to learn and develop Basic computer skills are a plus! Working hours: 9:00 AM to 3:15 PM Monthly stipend: BRL 1,100 + Transportation Allowance + Medical Assistance + Included Apprenticeship Training Program Why choose Buy Now? A youthful, digital environment full of opportunities Genuine professional development You’ll grow alongside the company! Interested? Don’t waste time! Apply now and take the first step in your career. **Responsibilities:** Report generation, Daily tax status inquiries, Administrative support for the marketing team, Administrative support for the technology team, Technical support assistance, Spreadsheet completion. **Requirements:** Be aged between 18 and 22, Willingness to learn, Basic knowledge of Microsoft Office suite. **Benefits:** Transportation Allowance, Meal Voucher, Medical Assistance, Life Insurance. 2512190202551698605

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

R$1,100/month

Junior Building Maintenance Analyst64859913111426124

Indeed

Junior Building Maintenance Analyst

Description: * Construction techniques; * AutoCAD; * Knowledge of materials; * Computer literacy (Office suite); * Civil or Building Engineer. * Conduct surveys for new projects and structural maintenance; * Prepare budgets and develop new suppliers; * Create drawings in AutoCAD; * Photographic reports of activities; * Prepare and monitor the physical vs. financial schedule for construction and maintenance works; * Identify and correct faults in installations, diagnose root causes, and propose technical improvements; * Supervise service execution in electrical, civil, hydraulic, painting, and other areas, ensuring work quality and analyzing team performance through KPIs, coordinating with involved departments and complying with current legislation. 251219020255775926

R. Lazara Siqueira, 4 - Jardim Itapevi, Itapevi - SP, 06653-120, Brazil

Negotiable Salary

Data Engineering Specialist64859912837378125

Indeed

Data Engineering Specialist

Description: If you have: * Completed undergraduate degree; * Experience and knowledge of agile methodologies; * Experience with Data Products and/or Data Platforms; * Proficiency in SQL and Python; * Clear communication skills; * Proactivity and continuous learning; * Experience with Snowflake, Azure, and DBT projects; It will be a plus if you have: * Experience and knowledge in Cloud Infrastructure Maintenance (Azure), Snowflake, System Integration, and Power BI; * Advanced Spanish; As a Data Engineering Specialist, you will be responsible for: * Defining best practices and processes for the Data Engineering team; * Creating products for technical teams to simplify and accelerate Data Engineering processes; * Maintaining and evolving the data architecture; * Designing, building, maintaining, and optimizing data pipelines; * Working with the tech stack: Azure Cloud, Repos, DevOps, Snowflake, Data Factory, Power BI, SQL, Python; * Applying and studying best practices for data security and governance in cloud environments; * Managing FinOps for Data Engineering initiatives; * Questioning and understanding requirements raised by business, IT, or Data teams. 2512190202551839814

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Senior JD Edwards Consultant (56782)64859912884865126

Indeed

Senior JD Edwards Consultant (56782)

For over 25 years, EVT has been a reference in corporate IT solutions, driving digital transformation for its partners and clients. With a highly qualified team, we operate both in developing solutions and in allocating specialized professionals within our clients’ organizations. We serve major companies across diverse industries, always focusing on delivering cutting-edge technology, close collaboration, and results that generate real business value. At EVT, we live our values daily: **Respect, Partnership, Efficiency, Innovation, and Results**. This is what ensures high-quality deliveries and long-lasting relationships with our clients and partners. ✨ If you seek a collaborative environment full of challenges that accelerate your career, join a team that values the talent and dedication of every professional! **Opportunity Details:** * **Work Mode:** Remote * **Duration:** Indefinite * **Employment Model:** Independent Contractor (PJ) * **Required:** Fluent English **Responsibilities:** We are seeking a Senior JD Edwards Consultant to work on a challenging project with strong interaction with the global team, using fluent English on a daily basis. The professional will be responsible for implementing, maintaining, and enhancing solutions on the JD Edwards platform, including integration between different systems, business process analysis and modeling, development and maintenance of customizations, as well as ensuring data quality, integrity, and availability for client consumption—guaranteeing adherence to industry best practices and business requirements. Requirements: * Experience with JDE and Oracle * Understanding of Customizations and Integrations * Advanced English Benefits * Learning incentive programs (Udemy); * Corporate English classes at accessible rates. **Selection Process Steps:** * Registration * HR Interview * Client/Technical Interview * Contracting **Shall we move forward together?**

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Solutions Architect - Affirmative Action Position for People with Disabilities, Brazil Solutions Architect (AGS)64859912917121127

Indeed

Solutions Architect - Affirmative Action Position for People with Disabilities, Brazil Solutions Architect (AGS)

**DESCRIPTION** --------------- Are you looking for a career full of significant challenges? Are you curious and persistent? Do you want to grow in an innovative environment where we experiment with new things and dream big? Do you want to be part of the future of cloud computing alongside a team obsessed with helping customers? If so, join our AWS team in Brazil as a Solutions Architect and help our customers change the world! AWS is the world’s most widely adopted and comprehensive cloud platform, supporting millions of customers—including startups, large enterprises, and government agencies. In this role, your creativity will connect technology to business problems through tangible solutions. You’ll work every day to help customers get the most out of AWS services so they can innovate, thrive, and transform our country. You’ll have opportunities to learn new skills and enhance existing ones. You’ll create and share technical content, reference architectures, and best practices. You’ll promote and educate others about AWS technology. We expect motivation from you, collaboration with people around the world, willingness to tackle challenges, passion for what you do—and enjoyment while doing it. You should enjoy studying and growing, designing and building cloud solutions for a diverse and challenging set of customers. Amazon Web Services Brazil values Diversity, Equity, and Inclusion across all our roles, and therefore act intentionally to ensure our internal environment reflects the diversity of the markets we serve and the customers we support. If you would like to request an accommodation for the interview or onboarding process, please inform your recruiter, who will connect you with our accommodations team. In Brazil, we have established a Diversity, Equity, and Inclusion Committee composed of representatives from different areas and levels because we understand that this agenda requires diverse perspectives and multiple lived experiences. Our leadership is engaged and increasingly understands its role in disseminating and practicing our Leadership Principles, aiming to become “the best place to work in the world.” We recognize our responsibility and the need for change, and we are aware that “Success and growth bring great responsibilities.” Our affinity groups consist of volunteers from various business units and actively contribute to defining D&I strategies, serve as ambassadors for this agenda, and support you from day one. Remember: “It's always Day 1”. Our affinity groups are organized under the following initiatives: \- BEN — Black Employee Network * W@Amazon * Glamazon (LGBTQIA+) * People with Disabilities. Key job responsibilities Solutions Architects have four primary responsibilities: 1\. Act as a trusted advisor to customers. Partner with the account team to formulate and execute a strategy enabling customer success. Help customers adopt AWS services and make optimal use of them, generating revenue as a result. Educate customers on AWS’s value proposition and participate in architecture discussions to ensure solutions are designed for successful cloud deployment. Build trust with technical individuals within customer organizations so they become cloud advocates. 2\. Serve as a technical subject-matter expert. Transfer knowledge to customers. Capture and share knowledge and best practices within the AWS Solutions Architecture community. Contribute to AWS customer-facing publications such as whitepapers, posts, or blogs. Present and contribute to workshops, user groups, online videos, and conferences. 3\. Pursue continuous professional growth. Stay curious and keep learning. Demonstrate your learning through AWS certifications. Collaborate with others to help them deliver more. Attend meetups and conferences. 4\. Develop and implement organizational improvements. Act as a technical liaison between customers and AWS service engineering teams to improve AWS services and features. Contribute ideas for innovation to internal teams and customers. Simplify processes wherever possible. Help hire and develop talent. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. **BASIC QUALIFICATIONS** ------------------------ * +4 years of experience in specific technology domains (e.g., software development, cloud computing, systems engineering, infrastructure, security, networking, data and analytics) * +2 years of experience in design, implementation, or consulting for applications and infrastructure. * +4 years of experience in IT development or implementation/consulting in software or internet-related fields. **PREFERRED QUALIFICATIONS** ---------------------------- * Experience in software development or related industries. * Experience working with AWS technologies from a development/operations perspective. * Ability to communicate in English (both written and verbal) in business environments. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Indeed

Commercial Assistant

Description: COMMERCIAL ASSISTANT Location: Arujá\- SP Department: Total Waste Management WHAT WE EXPECT FROM YOU: We are seeking organized professionals, detail\-oriented, with strong written and verbal communication skills, a sense of priority, and interest in working in the environmental field, focusing on commercial support and information control. MANDATORY EDUCATION: Environmental Technician (completed), or Environmental Management (completed), or Environmental Engineering (currently pursuing). PREFERRED QUALIFICATION: Intermediate knowledge of Excel and management systems will be considered an advantage. RESPONSIBILITIES: * Providing customer support via telephone, WhatsApp, and e\-mail. * Filling out, updating, and managing commercial performance spreadsheets and supplier spreadsheets. * Supporting the management and updating of customer records in the internal system (Renew). * Assisting in the control and monitoring of environmental licenses. * Updating information in the CRM system, including: customer and supplier registrations; registration of commercial proposals; updating commercial follow\-ups. * Organizing and managing commercial documentation, such as proposals, contracts, and mandatory documents. * Providing general support to commercial department activities, acting as back\-office. ADDITIONAL INFORMATION: 100% on\-site \- Monday through Friday, from 08:00 to 17:30 WHAT WE OFFER: Market\-competitive remuneration. Benefits package: Meal allowance on site. Basic food basket or Food Allowance (iFood Card). Transportation allowance. Medical and dental insurance (for employee and dependents). Wellhub (wellness platform and partner gyms). Profit\-sharing program (PLR). Christmas bonus. Uniforms. We believe diverse perspectives drive innovation and strengthen our purpose. Join us in building this future! 2512180202551515140

Av. Antonio Afonso de Lima, 209 - Centro Histórico de São Paulo, Arujá - SP, 07400-530, Brazil

Negotiable Salary

Digital Customer Service Assistant64859659998722129

Indeed

Digital Customer Service Assistant

Description: * High school diploma completed * Proficiency in Microsoft Office suite * Handle customer service (Customer Service Center) on platforms such as Instagram, Facebook, YouTube, WhatsApp, Google Assistant, and Amazon Alexa, responding to inbox messages, direct messages, and other interactions to expand the company’s digital presence; * Provide personalized customer support via phone, digital channels, and the "Contact Us" channel, delivering information regarding the accredited network, reimbursements, health insurance plans, duplicate bill issuance, authorization status, and registration confirmation; * Process authorizations for consultations, exams, hospital admissions, and extensions, adhering to contractual coverage terms and deadlines established by the National Interchange Manual (MIN); * Offer general support and information to service providers and other Unimeds via email, phone, and digital channels, covering the same topics addressed in direct customer service; * Record beneficiary requests, including complaints, cancellation requests, and other general inquiries. 2512180202551407562

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Administrative Junior Apprentice – House of the Little Citizen648596595749151210

Indeed

Administrative Junior Apprentice – House of the Little Citizen

**Description:** **Job Description:** The House of the Little Citizen is an NGO founded on December 5, 2007 in Vila Leopoldina (SP), with a mission to support children, adolescents, young people, and persons with disabilities, promoting their inclusion, autonomy, and citizenship. The junior apprentice will provide support to administrative and financial areas: organizing files, entering data into spreadsheets, attending to stakeholders, and preparing reports. We seek candidates aged 16 to 22, who are organized, proactive, and available to work up to 30 hours per week, in accordance with apprenticeship legislation. This opportunity will provide you with technical and personal development in a socially impactful environment. **Responsibilities:** Greet and provide support services to visitors and volunteers; handle telephone and WhatsApp communications; organize and manage inventory; manage purchase orders and procurement; monitor product expiration dates; receive and verify invoices; receive donations. **Requirements:** Be aged between 16 and 22; basic proficiency in Microsoft Office; strong verbal and written communication skills. **Benefits:** Transportation Allowance; On-site Meals; Life Insurance. 2512190202551698612

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Service Analyst II (11)648596595249951211

Indeed

Service Analyst II (11)

Description: We are seeking a Protheus Analyst with experience in implementation, migration, and functional/technical support to work on the main modules of the TOTVS Protheus system. This person will be responsible for ensuring system stability, performance, and alignment with business area requirements, directly contributing to corporate process efficiency. Responsibilities and Assignments WHAT YOU WILL DO: * Implement, migrate, and provide support for recent versions of TOTVS Protheus, ensuring proper operation of modules and integrations; * Provide technical support—both remotely and on-site—to users and internal teams; * Gather and design business requirements related to the Controller’s Office; * Analyze and resolve incidents promptly and critically, ensuring continuity of operational processes; * Create and adjust ADVPL syntaxes for Standardized Entries and CNABs; * Ensure alignment between functional requirements and system technical configurations. Requirements and Qualifications WHAT WE EXPECT FROM YOU: * Completed or ongoing undergraduate degree in Information Technology, Business Administration, Accounting, or related fields; * Proven experience implementing, migrating, and supporting TOTVS Protheus in the Tax Management, Financial, Accounting, and Fixed Assets modules; * Knowledge of configurations, routines, integrations, and functionalities of the aforementioned modules; * Experience with ADVPL. 2512180202551811105

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

New Business Manager - São Paulo648595783223061212

Indeed

New Business Manager - São Paulo

Description: We are looking for individuals with a growth mindset, courage, and determination, resilience, and the ability to adapt, a collaborative spirit, and who are motivated by innovation and continuous learning. * Proficiency in sales methodologies (e.g., SPIN, GPCT, BANT, MEDDIC, Challenger Sales); Proven experience using CRM systems (Bitrix24 or similar), as well as commercial processes, including lead qualification, sales funnel management, and opportunity conversion; An entrepreneurial spirit and an owner’s mindset; Consistent experience delivering excellent Customer Experience; Experience in complex sales and/or financial product sales to Large Enterprises; Bachelor’s degree in Commercial Management and/or related fields; Intermediate-level proficiency in Microsoft Office; Willingness to travel (as required by region of operation) Prospect new clients and business opportunities; Operate within the sales funnel model—identifying and qualifying clients and opportunities—with a focus on achieving established targets; Manage Forecast and Sales Pipeline assertively, ensuring clear visibility of business potential and optimizing opportunity conversion; Ensure adherence to and execution of established commercial processes, aligning with company guidelines; Maintain CRM updated daily with executed and planned activities; Develop and negotiate commercial proposals with clients, aiming to close deals; Deliver commercial presentations remotely (Meet, Teams, etc.) and in person (client visits); * Create an unforgettable commercial customer experience by actively listening to the client, supporting them in their discoveries and challenges, and jointly designing technical solutions and financial feasibility plans. Develop and implement corrective action plans (self-management), focusing on continuously improving results and enhancing team performance; Collaboratively coordinate non-commercial client requests with internal departments; Work closely with internal departments and support teams; 2512180202551350428

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Senior Customer Success Analyst (CS) | São Paulo648595782580491213

Indeed

Senior Customer Success Analyst (CS) | São Paulo

Description: * Hold a degree in Business Administration, Information Technology, Computer Science, or related fields; * Possess solid knowledge of the financial market, including assets, brokerage firms, and analytical tools; * Master financial data platforms and analytical tools; * Proficiency in Excel (intermediate or advanced); * Prior experience in customer service or Customer Success within the financial sector; * Communicate clearly, both verbally and in writing, adapting the approach to different profiles; * Use CRM systems and relationship management practices; * Demonstrate interest in emerging technologies and financial tools; * Hold investment certifications (CPA-20, CEA, CFG, CNPI, or similar); * Experience with fixed income, equities, investment funds, real estate investment trusts (REITs), ETFs, stocks, and fundamental analysis; * Understand technology concepts such as software installation, firewalls, servers, and networks; * Availability for occasional travel, as required by business needs. ADDITIONAL ASSETS * Advanced English proficiency for conversation. * Conduct comprehensive and strategic onboarding for new clients, ensuring efficient activation and technical understanding of Broadcast solutions; * Monitor the customer journey, fostering engagement, advanced usage, satisfaction, and retention; * Interpret market data, quotes, APIs, integrations, and structured data; * Serve as a technical expert on tools, resolving complex queries and guiding intelligent use of features; * Identify customer pain points and needs, proposing consultative solutions aligned with financial market dynamics; * Resolve complex problems promptly and accurately; * Identify technical issues and drive solutions in collaboration with internal teams; * Conduct in-person and remote support sessions, including visits to senior-level clients, maintaining a professional demeanor and formal dress code (as appropriate for the corporate environment and client profile); * Develop and deliver training sessions, technical demonstrations, and presentations of new features; * Monitor customer health metrics, anticipate risks, and recommend preventive actions; * Collaborate with internal teams (Product, Support, Sales, and Data), sharing real-world customer insights and requirements; * Perform operational releases (logins, DEMO environments, services) and oversee critical processes; * Identify expansion opportunities, cross-sell, upsell, and increased product adoption; * Work with flexible hours to meet business and customer demands. 2512180202551925312

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Indeed

Junior Engineer

**Description: Apply quickly via email:** **Responsibilities and Desired Experience:** **Responsibilities:** Performs qualified and standardized tasks. Has autonomy to carry out routine work stages and participates in decision-making for selecting operational alternatives. Supports mid-level and senior engineers in preparing project documents, data sheets, technical specifications, descriptive reports, and technical opinions. Participates in multidisciplinary projects across various engineering sectors. **Requirements:** Completed degree in Engineering; Person with Disability; **Preferred Qualification:** Intermediate English; **Preferred Qualification:** Intermediate Excel; **Preferred Qualification:** Experience with engineering software (AutoCAD, Navisworks, Revit, SolidWorks, or others). **Benefits:** Medical assistance, Dental assistance, Life insurance, Private pension, Meal allowance or food voucher, Profit-sharing program **Work Schedule:** 100% Remote — Monday through Friday, business hours **Knowledge:** **Education:** Bachelor’s degree — Administration for Engineers, Engineering — Completed 2512190202551293473

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Indeed

HR Analyst

At **Sorte na Bet**, we believe great results begin with the **right people, in the right place**. We are driven by innovation, collaboration, and a strong desire to do things differently. Here, HR is not support — it’s the **main driver of business growth!** We’re looking for a **Generalist HR Analyst** who enjoys rolling up their sleeves, working across various HR areas, and actively contributing to building a strong, light, and high-performance culture. ### ### **Key Responsibilities** * Work broadly across HR subsystems (Recruitment & Selection, Training, Development, HR Administration, Culture, and Internal Marketing); * Lead end-to-end recruitment processes; * Support development initiatives, onboarding, and employee engagement; * Monitor HR metrics and support continuous improvement; * Serve as a point of contact and support for leaders and employees; * Ensure execution of administrative HR routines, when required. ### **What We Expect From You** * Degree in Psychology, HR, Business Administration, or related fields; * Prior experience as a Generalist HR Analyst; * Strong communication skills, organization, and sense of priority; * Collaborative, proactive profile with a human-centered mindset; * Desire to grow alongside the company. ### ### **Nice-to-Haves** * Experience in technology companies, startups, or dynamic environments; * Familiarity with HR metrics and organizational culture; * Knowledge of R&S and Digital HR tools. ### **Opportunity Details:** * **Contract Type: PJ** * **Benefits**: Health and dental insurance, educational allowance, TotalPass, Zenklub, 13 salary bonuses per year, and much more! * **Work Model**: On-site — Alphaville SP ### If you believe **HR transforms businesses** and want to grow in an environment that truly values people, **this opportunity is for you!**

R. Benedita Guerra Zendron, 21 - Vila Sao Joao, Barueri - SP, 06401-190, Brazil

Negotiable Salary

Indeed

HR Payroll Assistant

We are seeking a **Payroll Assistant** to work in the Human Resources department, with a primary focus on payroll-related activities. This professional will be responsible for supporting and ensuring the organization, control, and monitoring of labor-related processes, guaranteeing compliance with current legislation and providing support to employees. The role involves collaborating with an external accounting firm to perform controls, verifications, and submission of information, as well as supporting general HR initiatives such as climate, culture, engagement, performance evaluations, and corporate events. **Requirements and Qualifications** * Currently pursuing a degree in Human Resource Management, Business Administration, or related fields; * Minimum of 2 years’ experience in Human Resources, with a focus on Payroll; * Knowledge of labor legislation; * Experience handling electronic timekeeping systems, working hour controls, and labor regulations; * Experience managing vacation schedules and employee benefits; * Intermediate-level Excel proficiency (mandatory); * Proficiency in Microsoft Office Suite; * Aptitude for technology and familiarity with Artificial Intelligence tools; * Strong organizational skills, attention to detail, and ability to meet deadlines; * Effective communication skills and professional demeanor; * Discretion and ethics when handling confidential information. **Preferred Qualifications:** * Familiarity with Sólides RH and Sólides DP platforms; * Canva proficiency for creating announcements and presentations; * Experience working with external accounting firms. **Responsibilities** * Execute and monitor routine payroll activities; * Process, verify, and close electronic timekeeping records; * Manage vacation-related procedures (including tracking acquisition and granting periods); * Procure, track, and account for employee benefits; * Verify payroll data in coordination with the external accounting firm; * Control and organize labor-related documents and physical/digital files; * Monitor Occupational Health and Safety processes, occupational medical examinations, and mandatory documentation; * Support employees by addressing questions regarding labor procedures and benefits; * Assist with performance evaluations and updates to Individual Development Plans (IDPs); * Support the organization of corporate events and initiatives related to workplace climate, culture, retention, and engagement.

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Senior Project Management Analyst648595781932811217

Indeed

Senior Project Management Analyst

The **Ânima Institute** is a non\-governmental, non\-profit organization dedicated to transforming education in Brazil through the development of high\-impact social educational programs. We are part of the Ânima Education Ecosystem, one of the largest private higher education groups in the country. Our mission is: Together, we will transform Brazil through education. Our work is based on the creation of innovative, evidence\-based methodologies grounded in scientific research and rigorously tested practices. Our purpose is to support the formulation of public educational policies by implementing our own programs within public school networks, technical education for adults, and vocational training for youth. The Ânima Institute values principles such as commitment, cooperation, recognition, respect, transparency, and innovation. Join us in this challenge and help transform our country through education alongside the Ânima Institute team! **Responsibilities for the Senior Project Management Analyst position:** * Define standards and processes for projects under the Evaluation Management Department; * Ensure strategic alignment and provide support in managing the Institute’s portfolio of research and evaluations; * Provide operational support in coordinating between the Institute and partner secretariats during evaluation implementation phases; * Monitor and track progress of evaluations; * Assist in managing supplier resources to support managerial decision\-making. **Desired profile:** The candidate must reside in São Paulo – SP, and possess: * A completed undergraduate degree in Public Administration, Public Policy Management, Social Sciences, Economics, or related fields; * A postgraduate specialization in Public Administration, Social Sciences, Project Management, or related fields is considered an advantage; * Knowledge of project management methodologies and tools; * Knowledge of educational policy evaluation is considered an advantage; * Proficiency in Microsoft Office tools, especially Excel. **Additional information:** * Employment type \- Permanent CLT contract (44 hours/week); * Education assistance \- Two tuition scholarships at universities within the Ânima Education Ecosystem (undergraduate and/or graduate); * Health and dental insurance; * Meal allowance or food voucher; * Transportation allowance; * Life insurance; * Childcare assistance for mothers\*Per Collective Bargaining Agreement; * Monthly remote\-work allowance \| Ergonomics allowance to set up your home office; * Gympass \| SESC membership card; * Birthday day\-off \| Half day\-off on children’s birthdays; * People Value (voucher to celebrate: marriage, childbirth, or graduation).

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Administrative Assistant Position648595779964181218

Indeed

Administrative Assistant Position

The **CTC Industrial** consortium—formed by **Tecnosonda** and **Conorte**—is seeking qualified professionals committed to excellence. We operate nationwide, delivering comprehensive **industrial assembly and maintenance services**, covering electromechanical, civil, and complementary activities under the **EPC (Engineering, Procurement, and Construction)** model. Our culture values **safety, organization, transparency, and responsibility**. We apply rigorous technical standards, focus on meeting deadlines, and maintain full attention to delivery quality. We encourage in-depth analysis and problem-solving, teamwork, and respect in all relationships. If you possess solid experience, act professionally, and are eager to contribute to strategic, large-scale projects, CTC Industrial offers a serious, challenging, and results-oriented environment. **Responsibilities and Duties** As an **Administrative Assistant**, your primary responsibility will be to provide operational support to the HR department—including job posting, resume screening, scheduling interviews/group dynamics, administering tests, and organizing records and reports—to ensure efficiency throughout the talent attraction and selection process. You must possess knowledge of HR routines and administrative tools, ensuring all activities comply with current legislation and CTC Industrial’s internal standards. Working alongside a team dedicated to excellence, you will: * Job Posting: Advertise openings on platforms and social media. * Screening: Review resumes and candidate profiles. * Selection Processes: Schedule interviews and group dynamics; administer tests. * Administrative Support: Organize documents, maintain up-to-date records, and prepare reports. * Communication: Contact candidates and participate in HR internal communications. **Requirements and Qualifications** Required qualifications: * Completed High School education. * Minimum 6 months’ experience in administrative roles. * Intermediate-level Excel proficiency. * Prior industrial experience is a plus. **Additional Information** **OUR BENEFITS** . Medical plan . Telemedicine . On-site cafeteria (breakfast and lunch) . Meal allowance . Chartered transportation . Life insurance . Christmas bonus . PLR (Profit or Results Sharing) CTC Industrial is a consortium formed by Tecnosonda and Conorte, uniting tradition, technology, and engineering excellence to deliver comprehensive industrial assembly and maintenance solutions. We specialize in electromechanical, civil, and complementary services—including scaffolding, thermal insulation, industrial painting, and more. Operating under the EPC (Engineering, Procurement and Construction) model, we deliver end-to-end projects with quality, safety, and efficiency. With operations across Brazil—and holding one of the largest industrial contracts at the Port of Santos—CTC Industrial is a benchmark for technical execution, innovation, and commitment to results. Here, you’ll find a dynamic, challenging environment rich with growth opportunities—where every professional contributes to something significant: building and maintaining the infrastructure that powers Brazil’s industrial sector. Here, we seek **specialized, experienced professionals** who are passionate about their work and driven to go beyond. **Join a team that builds, transforms, and drives Brazil’s industrial sector forward.**

R. Bahia, 38 - Gonzaga, Santos - SP, 11060-450, Brazil

Negotiable Salary

Administrative Apprentice648595779047711219

Indeed

Administrative Apprentice

Assist with office routines, such as **answering phone calls and in-person inquiries, organizing and archiving documents (physical and digital), data entry, managing office supplies, preparing basic spreadsheets, and providing general support to the team**, aiming to learn practical administrative department activities—including HR, Finance, etc.—with a focus on developing skills such as organization, proactivity, effective communication, and ethics Minimum Education Level: High School (Secondary Education)

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Customer Relationship Specialist I648595777902101220

Indeed

Customer Relationship Specialist I

### **JOB OPENING | Customer Relationship Specialist I** **South Zone – São Paulo (On-site)** If you enjoy helping people, have a problem-solving mindset, and are interested in technology and services, this opportunity is for you! ### **Your mission on the team** Deliver excellent customer service by providing **technical support via voice, chat, and email**, ensuring end-to-end resolution of customer requests with quality, empathy, and agility. ### **Key responsibilities** * Identify customer needs and present clear, objective solutions aligned with product procedures; * Handle diverse technical and operational requests during each interaction; * Record and manage cases in the system, ensuring data accuracy and quality; * Contribute to delivering a positive and solution-oriented customer experience. ### **✅ What we’re looking for** * Minimum age: 18 years old; * Completed high school education; * Intermediate computer skills and proficient typing; * Contact center experience preferred, especially in merchant acquiring; * Technical support experience is a plus; * Easy access to the South Zone. ### **What we offer** * **Salary:** R$ 1.518,00 * **Workload:** 180 hours per month * **Schedule:** 6 days on / 1 day off, with rotating days off (Saturday or Sunday) * **Available shifts:** * 2:20 PM to 8:40 PM * 3:40 PM to 10:00 PM ✨ If you seek **job stability, professional development, and the chance to join a solid, well-established company**, come build your career with us! Minimum Education Level: High School (Secondary Education) * Commercial discounts * Career development plan * Pet care plan * Childcare allowance * Partnership programs * Commuter pass * Dental care plan * Life insurance * Meal voucher * Family health plan

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

R$1,518/month

HR Department Assistant648595775353621221

Indeed

HR Department Assistant

The company is seeking an HR Department Assistant in Guarulhos. **Responsibilities:** Manage onboarding and offboarding documentation. Process requests for transportation vouchers (VT), meal vouchers (VR), medical insurance, and dental insurance. Support payroll processing in coordination with the accounting department. Monitor electronic time clock records, recording absences and late arrivals, and organizing medical certificates. Assist in tracking and scheduling employee vacations. Maintain up-to-date employee files. Previous experience as an HR Assistant, HR Assistant, Payroll Analyst, or Personnel Coordinator may indicate suitability for some of the responsibilities associated with this position. **Desired Qualifications:** **Education:** Currently pursuing a bachelor’s degree **Experience:** Relevant experience required **Compensation and Benefits:*** Salary: 2\.300,00 * Basic Food Basket * Meal Voucher * Transportation Voucher * Medical Insurance * Dental Insurance **Additional Information:*** Employment Type: Permanent \- On-site * Work Schedule: Full-time * Working Hours: To be determined.

R. Profa. Anita Guastini Eiras, 25 - Jardim Zaira, Guarulhos - SP, 07094-010, Brazil

R$2,300/month

Senior Systems Development Assistant648595774839051222

Indeed

Senior Systems Development Assistant

**About the vacancy:** We are looking for a **Senior Systems Development Assistant** to join our technology team. If you have an analytical mindset, attention to detail, and wish to work on process automation and continuous improvement within one of the most robust HR systems in the market, this vacancy is for you! **Your Mission:** In this role, you will be a key player in maintaining and evolving our **Global Antares** system, ensuring that technical deliverables uphold our organization’s standards of quality and efficiency. **On a day-to-day basis, you will:** * **Development and Automation:** Develop low-complexity solutions and automate processes within the Global Antares ecosystem. * **Technical Support:** Respond to technical tickets, analyze incidents, and propose effective solutions to received requests. * **Quality and Testing:** Conduct rigorous unit and system tests, ensuring evidence retention to guarantee application effectiveness and minimize system impact. * **Documentation:** Create and maintain up-to-date technical documentation for innovations and improvements implemented, facilitating knowledge sharing. * **Data Analysis:** Prepare data and information reports to support the study and implementation of new functionalities. * **Compliance:** Provide technical support during internal or external audits requested from the development area. **What we’re looking for:** * **Technical Knowledge:** Basic proficiency in SQL Server (queries, data manipulation, and logic). * **Bonus:** Basic English proficiency is desirable. **What we offer:** * Competitive salary. * Benefits including health and dental plans, life insurance, meal or food allowance, and transportation allowance; * Home office stipend and childcare allowance; * Gym program – Gympass and Totalpass; * Recognition program for tenure; * Quality of Life program; * ZenKlub platform for your well-being; * Collaborative work environment and development opportunities; * Hybrid work model; We’re excited to meet you!

R. Airi, 257 - Vila Gomes Cardim, São Paulo - SP, 03310-010, Brazil

Negotiable Salary

Indeed

Executive Assistant

* Serve as a liaison between the executive team and internal departments * Schedule, document, and contract management * Administrative and financial support (accounts payable and receivable) * Financial data entry into systems * Real estate and contract administration * Management of executive personal requests (travel, documents, events, fleet, maintenance, etc.) * Simultaneous handling of multiple tasks with confidentiality and results-oriented focus Requirements: * Bachelor’s degree in Secretarial Studies, Business Administration, or related fields * Minimum 3 years of experience providing executive support * Intermediate/advanced Excel skills (VLOOKUP, SUMIF, Pivot Tables – preferred) * Familiarity with GEDAIM system and real estate software is desirable * Non-smoker

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

PNLD Commercial Consultant | Temporary Position - National Level648595773192971224

Indeed

PNLD Commercial Consultant | Temporary Position - National Level

For over 120 years, FTD Educação has been committed to transforming the future through education—thinking beyond, inspiring discovery, choice, freedom, and citizenship. We are recognized as an innovative, collaborative, flexible, and human-centered company. Our integrated offering serves schools, students, teachers, and society, encompassing teaching and literary materials; educational solutions; emerging technologies; publications; and services that engage families in the pursuit of comprehensive education—all delivered by professionals deeply committed to our mission. Imagine working at a place that helps reshape our society through education every single day? **FTD EDUCAÇÃO** *“We Connect Stories. We Build Futures.”* **We currently have nationwide opportunities available.** **(Open to candidates from across the country)** **Responsibilities and Duties** The Temporary PNLD Commercial Consultant (3-month contract) will strategically promote and support the National Textbook Program (PNLD) within the public education system. This role focuses on strengthening relationships with school administrators (principals, pedagogical coordinators, and teachers), ensuring proximity, credibility, and effective adoption of FTD Educação’s educational solutions. * Conduct in-person and remote visits to public schools and state and municipal education departments to present PNLD titles and solutions. * Maintain ongoing relationships with principals, pedagogical coordinators, and teachers, serving as FTD’s local point of reference. * Support the textbook selection process by providing clear, up-to-date, and FNDE/MEC-aligned information. * Monitor competitors and identify strategic opportunities within each assigned territory. * Organize and report activities in the CRM system to ensure proper tracking and predictability of actions. * Collaborate closely with the consulting team and managers to meet goals established in the PNLD calendar. **Requirements and Qualifications** **Academic Background** * Completed or ongoing undergraduate degree in Education, Administration, Pedagogy, Marketing, or related fields. **Required** * Prior experience in sales and institutional relationship management; * Proficiency in CRM tools and Microsoft Office suite; * Strong planning, discipline, and autonomy to manage schedule and deliver results; * Willingness and availability for frequent travel and regional mobility; * Valid Brazilian driver’s license (Category B). **Additional Information** * Meal allowance; * Company vehicle; * Fuel card; * Bonus upon achievement of targets at the end of the contract period. We are **FTD**, an ecosystem of educational solutions transforming society—and one of Brazil’s leading providers of educational content for schools. Our presence spans São Paulo (SP), where our headquarters is located; Guarulhos (SP), home to our printing plant; and 28 branches nationwide. Each year, we expand our impact and reinforce our leadership in Brazil’s educational landscape. Our diverse offerings include textbooks and literature, supplementary materials, digital resources, and other pedagogical tools. Additionally, we provide school support services, educational consulting, and learning management systems. We reach 1.5 million students across private, public, and language-learning networks. Our commitment lies in uniting **humanity and excellence** to build a **more just and compassionate society**—a principle our employees experience daily through **balanced careers aligned with personal life**, making the world more humane. **We work for the common good**, and every small action is designed to **positively impact thousands of lives**: those who care and are cared for, those who teach and grow. Our **relationships are strong, authentic, and honor every individual** for who they truly are. Anchored in a **robust organizational culture**, we find here the **purpose** that drives us every day. We belong to the Marista Group, which also includes the **Marista Center for Child and Adolescent Rights (CMDI)**—dedicated to ensuring children’s and adolescents’ rights remain society’s top priority; **Hospital São Marcelino Champagnat**, delivering holistic and integrated patient care; **Cajuru University Hospital**, a benchmark in humanitarian healthcare; and **PUCPR**, whose mission is to educate citizens committed to life and societal progress. So, would you like to join a team of people doing good? Explore our open positions and apply!

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Online Interaction Assistant – Streaming648594950099231225

Indeed

Online Interaction Assistant – Streaming

We are recruiting an Online Interaction Assistant to support digital activities in a remote environment. The role involves performing simple communication and support tasks on online platforms, following guidance from the responsible team. It is an excellent opportunity for those seeking flexibility and wishing to work from home. * Conducting live broadcasts on online platforms according to a pre-agreed schedule * Maintaining dialogue with the audience, sustaining activity and engagement * Preparing and selecting topics for broadcasts (news, analyses, discussions, or free conversations) * Working on camera: confident demeanor, clear speech, professional presentation * Responding to viewers’ questions * Participating in script creation and selection of interactive elements **Benefits:** Commission **Required Qualifications:** Access to a computer or mobile phone with stable internet connection. Organization, responsibility, and ability to follow instructions. Availability to adhere to a minimum routine previously agreed upon. Interest in digital activities. No prior experience required — initial training provided.

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Senior Communications Analyst648594949459211226

Indeed

Senior Communications Analyst

Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum. At Edelman, we understand diversity, equity, inclusion and belonging (DEIB) transform our colleagues, our company, our clients, and our communities. We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging. We have a new opening for a **Senior Communications Analyst** at our São Paulo office! We are currently operating in a hybrid model — 3 days in the office and 2 days remote. Our office is located in the Pinheiros neighborhood, next to the Fradique Coutinho metro station. What’s it like to work here? Learn more about us! **Your Career at Edelman** **Edelman Latin America** **Scope of Responsibilities** * Serve as the primary account contact, leading day-to-day client relationships and interfacing with their internal teams (local, regional, and global). * Strategically advise clients on communications, reputation, cultural trends, and narrative opportunities. * Participate in and lead calls, status updates, presentations, alignment meetings, and briefings—ensuring clarity of deliverables, critical thinking, and a consultative approach. * Develop and implement strategic communications plans focused on earned media, culture, behavior, and digital influence. * Independently manage press and influencer relationships, including proactive pitching, negotiating opportunities, responding to requests, and identifying agendas aligned with the client’s positioning. * Develop narratives, press notes, press releases, media alerts, briefings, and key messages with editorial excellence. * Identify opportunities, trends, and cultural conversations that strengthen the brand’s storytelling across media and social platforms. * Accompany journalists and influencers during interviews, activations, and events. * Lead end-to-end project delivery, ensuring excellence, agility, and organization. * Prepare reports, performance analyses, daily media clippings, and strategic insights on media, behavior, competition, and industry. * Develop and manage timelines, tactical budgets, and vendor oversight (press kits, branded content, activations). * Collaborate with internal teams to coordinate workflows and guide professionals at various levels when needed. * Support crisis and issues management by providing strategic guidance and ongoing risk monitoring—particularly regarding security, relationships, culture, and digital behavior. **Required Qualifications** * Degree in Journalism, Public Relations, or related fields; * Fluent English; * Proven experience working with major clients—preferably in consumer technology, behavior, and lifestyle sectors. Prior experience engaging with press covering behavior, technology, society, and culture; * Desired knowledge of and interest in the dating app market, culture, emerging apps, digital behavior, and diversity—including regulatory topics related to security and privacy; * Soft Skills: Proactivity, agility, and organization are essential. Salary and Benefits: * Salary (CLT) * Transportation Allowance * Meal Voucher * Food Allowance * Health Insurance * Dental Insurance * Life Insurance * Wellhub/Gympass * TotalPass * Calm wellness app * SESC partnership * Formal performance and career evaluation * Birthday Day Off We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t perfectly align with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Senior Network Specialist648594949623061227

Indeed

Senior Network Specialist

Job description Join Amaris Consulting and become part of an international team dedicated to excellence in corporate network infrastructure. This role is critical to ensuring high availability, security, and performance of on-premises and cloud environments, working collaboratively with global teams, vendors, and technical partners. The Network Specialist will be responsible for supporting critical operations, remote environments, production sites, and contributing to continuous improvement of processes and services. Responsibilities Design, implement, and support network solutions using Fortinet (FortiGate, FortiManager, FortiAnalyzer), Cisco routers/switches, wireless technologies, and SD-WAN Manage and troubleshoot routing protocols (BGP, OSPF, static), VPNs (IPSec/SSL), segmentation, NAT, QoS, and traffic engineering Operate SD-WAN environments, ensuring performance optimization, redundancy, failover, and secure inter-site connectivity Monitor and manage network infrastructure performance—including bandwidth, latency, packet loss, and availability—proactively mitigating risks Lead resolution of complex Layer 2/Layer 3 network incidents, performing root cause analysis and implementing corrective actions **Ensure compliance with ITIL processes:** Incident, Problem, Change, and Crisis Management Document network topologies, designs, technical procedures, runbooks, and operational governance materials Drive continuous improvement initiatives to reduce incidents and increase network resilience Support network contract governance, SLAs, service providers, and operational KPIs Evaluate and implement emerging technologies such as SD-WAN, network automation, Zero Trust, and SASE Ensure alignment with global standards for IT Architecture, Cybersecurity, and Infrastructure Collaborate with Cloud, Security, and Infrastructure teams for hybrid integrations and connectivity (Azure/AWS/GCP) Support audit and compliance processes, ensuring adherence to global policies and internal controls Lead or support network projects, migrations, site activations, expansions, and infrastructure upgrade cycles Perform capacity planning, risk assessments, and propose architectural improvements Support wireless infrastructure, VoIP, NAC, load balancers, and monitoring tools Maintain accuracy of network asset inventory, configurations, licenses, and security appliances About You **Academic background:** Completed or ongoing Bachelor’s degree in Information Technology, Computer Engineering, or related fields Experience in Network Engineering, Infrastructure, or Technical Support, with hands-on expertise in firewalls, routing, switching, and SD-WAN; experience in distributed corporate environments is a plus Advanced/fluent English **Tools / software:** Fortinet (FortiGate, FortiManager, FortiAnalyzer), Cisco (LAN/WAN, Switching, Routing, Wireless), SD-WAN (Fortinet, Cisco Viptela/Meraki or equivalent), VPNs (IPSec, SSL), routing protocols (BGP, OSPF, EIGRP), VLANs, STP, HSRP/VRRP, EtherChannel, network security fundamentals, Azure/AWS/GCP, DNS, DHCP, NTP, RADIUS, TACACS+, load balancers, proxies, virtual environments (VMware, Hyper-V), monitoring tools (SolarWinds, Wireshark, FortiAnalyzer), Office 365, basic scripting (Python, PowerShell, Ansible), ITIL Foundation Experience with firewall policies, IPS/IDS, web filtering, application control, micro-segmentation, and Zero Trust concepts **Desired certifications:** Fortinet NSE4, Cisco CCNA, Fortinet NSE5/6/7, Cisco CCNP Enterprise or Security, SD-WAN Specialist (Cisco/Fortinet), Security+ or ISO 27001 Foundation **Behavioral competencies:** sense of ownership and accountability, analytical and structured problem-solving approach, clear communication with both technical and non-technical audiences, leadership in incident and crisis response, teamwork, adaptability, continuous learning, sense of urgency, and execution discipline What We Offer An international community bringing together over 110 nationalities **A trust-centered environment:** 70% of our senior leaders began their careers at the entry level A robust training system through our internal Academy and over 250 available modules A vibrant environment with frequent internal events (afterworks, team buildings, etc.) Strong commitment to social responsibility, especially through our WeCare Together program **Diversity and Inclusion:** Amaris Consulting proudly fosters a workplace that promotes equal opportunity. We are committed to advancing diversity within our team and creating an inclusive environment. Therefore, we welcome applications from all qualified individuals, regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics. Who Are We? Amaris Consulting is an independent technology consulting firm providing guidance and solutions to enterprises. With over 1,000 clients worldwide, we have been delivering solutions for large-scale projects for more than a decade—made possible by an international team of 7,600 professionals across 5 continents and over 60 countries. Our solutions focus on four distinct business lines: Information Systems & Digital, Telecommunications, Life Sciences, and Engineering. We are focused on building and nurturing a community of top-tier talent where every member of our team can reach their full potential. Amaris is your “stepping stone” to crossing rivers of change, tackling challenges, and successfully achieving all your goals.

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Customer Support Assistant | Marketing | Remote648594949300501228

Indeed

Customer Support Assistant | Marketing | Remote

**Job Objective:** Support customers throughout their journey, ensuring their needs are understood and addressed, thereby promoting retention, engagement, and loyalty. Proactively maintain the customer portfolio and support Customer Success strategies. **Key Responsibilities:** * Contact customers via multiple channels (e-mail, phone/call, WhatsApp, system) * Support onboarding of new customers, ensuring they receive initial instructions clearly * Monitor customer base health, identifying relationship risks and opportunities * Track churn metrics and conduct satisfaction surveys such as NPS and CSAT, with a focus on continuous improvement * Record and update customer information in systems, reports, and databases * Assist in executing action plans to increase engagement and service usage * Track and route requests to responsible departments (technical support, finance, sales, acquisition of additional services) * Maintain active customer relationships, striving to ensure continuous value in the customer’s experience with the company. **Requirements** * Completed high school education or currently pursuing a bachelor’s degree (in Administration, Marketing, Communications, Business Management, or related fields) * Prior experience in customer service * Prior experience in a marketing agency / knowledge of marketing * Familiarity with management and communication tools (Trello, Teams, ClickUp, Slack, Asana, etc.) * Proficiency with Google tools * Strong verbal and written communication skills * Analytical ability and problem-solving skills **Work Schedule and Employment Type** * Employment Type: CLT / Remote * Working Hours: Monday to Friday, from 8:12 AM to 6:00 PM

R. Benedita Guerra Zendron, 21 - Vila Sao Joao, Barueri - SP, 06401-190, Brazil

Negotiable Salary

Operations Training Analyst | Advanced English | On-site648594948677151229

Indeed

Operations Training Analyst | Advanced English | On-site

**A team that drives change** We embrace the power of change to create shared value and success for our clients, employees, shareholders, partners, and communities. We operate the world’s largest network of advanced technology centers and intelligent operations. By working together, change becomes the most dynamic and powerful source of progress available to you. We are more than 779,000 people across 120+ countries, committed to driving innovation every day and transforming the world into a better place for people. **Join us – Operations** Let’s reimagine how people work and how businesses perform—by harnessing the power of valuable data for decision-making, innovative technology, and advanced machine intelligence. In an era where people are essential to success, join a team that prioritizes human creativity and fosters a workforce where technology empowers people (not the other way around), freeing them to think more creatively and engage in stimulating work. **What you’ll do daily:** * Plan and deliver operational training for customer service and support teams; * Implement upskilling, cross-skilling, and continuous learning initiatives aligned with the department’s strategy; * Identify development needs based on performance data; * Evaluate the effectiveness of delivered training and propose improvements; * Manage training resources, ensuring appropriate infrastructure, materials, and tools; * Support leadership with team development and performance strategies. **In addition, required knowledge includes:** * Education: Bachelor’s degree in Pedagogy, Psychology, Business Administration, Human Resources, or related fields; * Language: Advanced English proficiency required. * Experience with digital training platforms; * Ability to design learning paths based on operational KPIs; * Familiarity with both in-person and remote teaching methodologies. **Benefits:** Medical Assistance – 100% company-subsidized (for employee and dependents) Dental Assistance Meal or Food Allowance – no payroll deduction Life Insurance Private Pension Plan Gympass Discounted Employee Stock Purchase Program Pharmacy Discount* Childcare Assistance* Language School Partnership* Extended Maternity and Paternity Leave Profit Sharing Program (PPR)* * As per current policy Location: Barueri – SP **Equal Employment Opportunities** All recruitment and hiring decisions must be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by federal, state, or local law. Candidates are not required to disclose sealed or expunged criminal convictions or arrests as part of the hiring process. Accenture is committed to providing opportunities for veterans—our men and women who have served. We seek candidates aligned with our company values, enthusiastic about working in a collaborative and dynamic environment, and committed to excellence in delivery and innovation in their daily work. We value competencies regardless of race, age, gender, sexual orientation, creed, disability, or political belief. The diversity of our people is what enables us to fulfill the promise of technology and human creativity. We recognize individuals’ unique attributes, respect differences, and invest in an increasingly inclusive environment.

R. Benedita Guerra Zendron, 21 - Vila Sao Joao, Barueri - SP, 06401-190, Brazil

Negotiable Salary