Support Analyst

Description

Job Summary: We are seeking a proactive Senior Support Analyst with solid technology expertise to provide internal support, ensuring a seamless experience in using systems, access rights, and equipment. Key Highlights: 1. Technical support to users (L1/L2) and resolution of technical issues. 2. Management and control of access rights and equipment (inventory). 3. Strategic support for internal operations and implementation of improvements. Description: What we are looking for: * Prior experience in technical user support (L1/L2); * Knowledge of operating systems (Windows and/or macOS); * Experience in access rights and equipment management; * Ability to diagnose and resolve technical issues; * Organizational skills and attention to detail, especially in equipment tracking; * Strong communication skills and a consultative attitude toward colleagues. Advantages: * Experience with ITSM tools (e.g., Jira Service Desk, GLPI, Freshdesk, etc.); * Basic knowledge of networks and infrastructure; * Experience managing IT inventory. We are looking for a Senior Support Analyst to strategically support internal employees, ensuring a seamless experience in using systems, access rights, and equipment. We seek an organized, proactive individual with solid technology expertise to support the team and maintain our processes running efficiently. Your day-to-day responsibilities will include: * Providing technical support to employees regarding access rights, internal systems, and resolution of technical issues; * Managing service tickets to ensure timely resolutions and a positive user experience; * Granting, modifying, and controlling access rights per internal policies; * Managing and tracking equipment (laptops, peripherals, accessories), including distribution, returns, and inventory; * Monitoring and logging requests to ensure organization and traceability; * Supporting the implementation of improvements and best practices in support and technology processes; * Collaborating with partner teams (IT, Information Security, etc.) to ensure system stability. 2512100202181911754