Job Summary: You will be responsible for administering employee benefits, ensuring data accuracy, timely execution, and support during onboarding processes. Key Highlights: 1. Benefits administration and HR routines 2. Focus on internal and external customer service 3. Organization and proactivity in problem resolution **Job Description** You will be responsible for administering employee benefits, ensuring accurate personnel record updates, supporting employees, and assisting with onboarding processes—always guaranteeing data quality and adherence to deadlines. **Main Responsibilities** **Benefits Administration** * Perform enrollments and terminations for medical, dental, and life insurance benefits due to hiring, termination, and personnel record changes. * Enroll or remove dependents upon birth, marriage, or employee requests. * Monitor dependents reaching the age of majority and ensure corresponding benefit updates. * Review benefit invoices and validate information against payroll data. * Register employees and dependents in the payroll system (Senior), ensuring correct deduction processing. * Guide new employees on available benefits by sending access information for plans, operator apps, and internal support channels. **Onboarding Process** * Send all benefit-related documentation to new employees and provide instructions for completion. * Receive, review, and validate submitted documents. * Request dependent registration from the payroll team to process deductions. * Electronically archive documentation in employee files. **Internal Customer Support** * Respond to service requests via ServiceAide (HUB) and the Oi Unnimax channel. * Support employees and their dependents by clarifying benefit-related questions. * Ensure prompt and high-quality responses to received requests. **What We’re Looking For** * Completed or ongoing undergraduate degree in Business Administration, Human Resources, People Management, or related fields. * Experience in benefits administration and HR routines. * Knowledge of payroll processing. * Experience with HR systems (Senior preferred). * Intermediate or advanced Excel skills, including proficiency in VLOOKUP (or XLOOKUP) and Pivot Tables. * Experience working at benefits brokerage firms or on client-site assignments is considered a plus. **Desired Competencies** * Organization and attention to detail. * Sense of urgency. * Strong communication and interpersonal skills. * Customer service orientation. * Accountability and commitment to deadlines. * Proactivity and problem-solving ability.
João Silva
Indeed · HR
João Silva
Indeed · HR
