Commercial Administrative Assistant

Description

* Prospecting new customers; Commercial customer service via telephone, e-mail, and WhatsApp; Preparation and submission of freight quotations; Negotiation of rates and delivery timelines; Selling road, air, and less-than-truckload (LTL) transportation services; Customer registration and system updates; Monitoring pickups and deliveries; Post-sales support and customer retention; Customer support for transportation-related incidents; Freight rate table verification; Issuance and follow-up of commercial proposals; Sales target and performance indicator tracking; Follow-up on open quotations; Relationship management with carriers and partners; Identification of opportunities for new shipments; Analysis of delivery regions and timelines; Support in resolving operational pending issues; CRM and commercial reporting updates; Scheduling of commercial visits; Participation in commercial meetings; Recovery of inactive customers; Delivery performance monitoring; Negotiation of FOB and CIF freight rates; Customer guidance on documentation and deadlines; Support in retaining strategic customers; Customer portfolio development * Completed high school education * Experience in sales or customer service Basic knowledge of transportation and logistics * Strong verbal and written communication skills; Negotiation aptitude * Knowledge of freight rate tables * Organization and demand control * Agility in problem resolution * Basic/intermediate Excel proficiency * Experience with ERP or CRM systems * Goal-oriented mindset; Proactivity and dynamism * Teamwork ability; Customer service via telephone, e-mail, and WhatsApp * Knowledge of freight terms (FOB/CIF) * Familiarity with CT-e and transportation document issuance * Analytical capability for freight cost and timeline calculations * Effective customer portfolio management * Availability for commercial customer service; Commercial profile with results focus Compensation: R$1.518,00 - R$1.944,69 per month Benefits: * Medical assistance * Food basket * Profit-sharing program * Life insurance * Meal voucher * Transportation voucher Workplace: On-site