Messenger

Description

Job Summary: Customer service professional focused on mutual satisfaction, responsible for luggage transportation, front desk assistance, guest escorting, and lobby maintenance, ensuring the hotel's overall security. Key Highlights: 1. Build relationships and ensure customer and colleague satisfaction 2. Customer service and support for hotel guests 3. Assist in various hotel departments and safeguard security **Description:** Ability to build relationships with colleagues and customers and ensure mutual satisfaction; Customer service conduct; Excellent communication and organizational skills; High school diploma; Availability to work rotating shifts, including weekends and holidays. Transport guests' luggage/personal belongings as requested (e.g., taxi/front desk, front desk/room, etc.); Serve guests by fulfilling their requests and providing necessary information; Assist front desk activities, such as answering phone calls, taking and relaying messages when needed; Escort guests to their rooms, introduce them to the room, and demonstrate operation of equipment and facilities; Assist in other hotel departments as required and based on availability; Maintain an immaculate hotel lobby, ensuring cleanliness, organizing newspapers and magazines, checking ashtray cleanliness, etc.; Safeguard guest and hotel security in general, monitor lobby activity, and report any suspicious behavior to the security team; Provide reliable and safe transportation for guests (e.g., regular taxis, executive transport, etc.) upon request; Guide event attendees regarding room locations, schedules, etc.; Anticipate additional staffing needs for food and beverage activities; 251204020218630918