Bilingual Concierge

Description

Job Summary: A2 Segurança & Vigilância is seeking a Bilingual Concierge to provide in-person, telephone, and electronic customer service, guiding visitors and supporting administrative tasks. Key Highlights: 1. In-person, telephone, and electronic customer service in Portuguese and English 2. Reception and guidance for visitors, clients, and service providers 3. Support for basic administrative requests and incident reporting **A2 Segurança \& Vigilância** is seeking professionals to work as **Bilingual Concierge** at a **large commercial office**, located in the **Pinheiros region**. **Main Responsibilities** * Provide in-person, telephone, and electronic customer service in Portuguese and English (or other required language); * Receive, guide, and direct visitors, clients, and service providers; * Control and register access according to site regulations; * Provide general information about the facility, services, events, and amenities; * Support basic administrative tasks related to customer service; * Record incidents and escalate them to supervision when necessary; * Collaborate with the security team to ensure compliance with internal regulations; * Maintain a professional demeanor, courtesy, and discretion in all interactions. **Requirements** * Completed high school education; * Fluency or strong proficiency in **English** (additional languages are considered a plus); * Strong verbal and written communication skills; * Basic computer literacy; * Availability to work rotating shifts and schedules; * Professional demeanor, courtesy, and personal presentation appropriate for the role. * Prior experience as a concierge, receptionist, or bilingual customer service representative; * Experience in corporate environments, hotels, or high-end developments (**desirable**) Minimum Education Level: High School (Secondary Education) * Meal allowance * Food allowance * Transportation allowance * Medical assistance * Dental assistance