SSD Brasil - IT Analyst I (Support)

Description

Job Summary: SSD Brasil is seeking an IT Analyst I to provide first-level support, acting as a protagonist in the bank's digital transformation. Key Highlights: 1. Global visibility and high-impact projects 2. Grow in an environment that values talent, excellence, and innovation 3. Protagonist of digital transformation SSD Brasil \- IT Analyst I (Support) Country: Brazil **\#WHO WE ARE** We are Santander Serviços Digitais Brasil, a global, innovative, and strategic company created to accelerate the bank's digital transformation. Here, we are responsible for technology solutions, processes, and operations that sustain and enhance business outcomes — always leveraging a modern, automated, and integrated platform connected to Santander's global teams. Joining our team means gaining global visibility, access to high-impact projects, and the opportunity to grow in an environment that values talent, excellence, and continuous innovation. Join us and become a protagonist of this transformation. We have an opening for you to become **SSD Brasil \- IT Analyst I (Support)** **Your role here will be:** First-level support via CHATBOT for microcomputing. * **Mandatory Requirements:** * Windows Operating System; * Computer Networking; * Office 365; * Microsoft Services (Active Directory, SCCM); * Virtualization Environments (Azure, VMware\\Hype\-V\\Citrix); * Email Services on-premise, cloud, and hybrid (Exchange and Office 365\); * Office Suite (reporting; dashboards); * Engagement; * Courtesy; Proactivity; * **Desirable Requirements:** Knowledge of ServiceNow. * **Work Location:** Geração Digital – Av Interlagos, 3501 – Interlagos, São Paulo \- SP **\#BENEFITS** Meal Allowance; Health Insurance; Dental Insurance: Basic and Intermediate Plans; Transportation Voucher; Flexible Vacation; Birthday Day Off; Profit Sharing Program (PPR); Gym Partnerships: WellHub and TotalPass; Flex Working: Hybrid work model — 2 days remote and 3 days onsite; Training Platforms with over 100,000 courses; Career Paths for professional development; Flex Learning: Exclusive study incentive for High-Performance employees; Childcare/Babysitter Allowance; Nascer Program and Extended Paternity Leave. Life Insurance; Nascer Program; Be Healthy \- Program encouraging healthier habits for all; PAPE \- Specialized Personal Support Program. **\#LI\-Hybrid** **\#Windows \#Linux \#Servicenow**