Senior Quality Analyst

Description

Job Summary: MSX is seeking a professional to provide consulting services at dealerships, evaluating sales and after-sales processes, managing quality indicators, and developing action plans for improvement. Key Highlights: 1. Consultative support in sales and after-sales processes 2. Analysis and management of quality indicators at dealerships 3. Creation and monitoring of action plans for development **Company Description** **About MSX** With approximately 5,000 employees and operations in over 80 countries worldwide, our teams deliver leadership and expertise across the automotive industry and its dealership networks, delivering client value through eight solutions: * Actionable Insights * Consumer Engagement * Distribution and Sales Performance * Parts, Accessories, and Service Performance * Technical Information * Warranty and Repair Efficiency * Learning Solutions * Diagnostic and Repair Enhancement Building trust since 1996, our reputation confirms that we are the partner of nearly all vehicle brands in the market. Our talented employees help us exceed our ambitious goals year after year. If you identify with our business, explore our career opportunities. **Job Description** MSX is seeking professionals holding a bachelor’s degree in Business Administration, Engineering, or related fields. If you wish to join an innovative, results-oriented team, this may be your opportunity. In this role, you will be responsible for: * Conducting consulting visits * Evaluating Sales and/or After-sales processes * Analyzing and managing quality indicators across the dealership network * Creating action plans * Developing action plans focused on dealership development * Providing periodic reports and information * Managing dealership progress * Validating Sales and/or After-sales processes *in loco* at network dealerships * Assessing adherence to sales and service processes through evidence-based analysis * Identifying critical issues (diagnosis) * Developing action plans aligned with minimum company/project requirements * Ensuring compliance with project-defined requirements and processes * Preparing presentation materials for results reporting * Monitoring progress and identifying potential deviations * Engaging dealership teams in the execution of assigned tasks * Communicating with underperforming dealerships * Providing periodic reports and information for program governance * Identifying gaps in dealership processes and NPS * Proactively identifying and addressing issues * Maintaining records of departmental activities * Delivering quality process training * Tracking and presenting achieved results **Qualifications** * Bachelor’s degree in Business Administration, Engineering, or related fields * **Solid experience in:** + Customer service processes at automobile dealerships + Customer Experience + Sales and after-sales operations * **Knowledge of:** + Quality Management Systems + 5S + Occupational safety + Technical standards + Administrative tools (PDCA, flowcharts, 5W2H Action Plan, Ishikawa diagram) * **Skills:** + Communication + Analysis + Teamwork + Resilience + Flexibility * **Valid Class B driver’s license** * Advanced Excel and PowerPoint * English proficiency preferred **Additional Information** * Employment type: CLT * Working hours: 40 hours per week; * Work model: Hybrid – São Paulo/SP; **What We Offer** * Fixed remuneration; * Benefits: Health insurance, Dental insurance, Life insurance, Flexible meal/food allowance, Transportation allowance (VT), TotalPass, and partnerships with educational institutions #LI-Hybrid MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.