IT Support Analyst (PCD)

Description

Job Summary: Junior IT Support Analyst to serve as the technology focal point, providing first-level support in a dynamic and consultative environment. Key Highlights: 1. Technology focal point in the office 2. First-level support for all employees 3. Ideal for developing technical skills in a dynamic environment We are seeking a Junior IT Support Analyst to serve as the technology focal point in our office. You will be responsible for first-level (N1) support to our employees, interacting directly with all organizational levels—from interns to partners. This is an ideal position for those seeking to develop technical skills in a dynamic and consultative environment. **Responsibilities and Duties:** * Provide on-site and remote technical support (Hardware and Software); * Ensure continuous operation of the unit's IT systems; * Support Windows (10/11) systems and Microsoft tools; * Maintenance and configuration of laptops and mobile devices. **Requirements:** * Currently pursuing a bachelor's degree in a related field (preferred); * 1–2 years of experience in technical support or helpdesk; * Windows operating systems (10/11); * Microsoft Office 365 suite; * Basic networking knowledge; Minimum Education: Technical Course