Job Description: * Bachelor's degree completed; * Experience in Customer Success; * Profile and capability to manage a portfolio of strategic customers, prioritizing requests and activities. * Ability to lead high-performance projects with accountability, commitment to deadlines and goals, accuracy in information provided, and willingness to handle urgent and special requests. * Must reside in São Paulo (Capital and Greater São Paulo). Preferred Qualifications: * Postgraduate degree or MBA; * Direct experience in Customer Success for Edtech systems; * Familiarity with agile methodologies (Scrum, Kanban, etc.); * Experience with CRM and ticket management. Key Competencies: * Dynamism and consistent focus on customer success; * Interpersonal skills and ability to work effectively in teams; * Strong communication and relationship-building skills. * Account management to maintain and expand the customer base: Independently manage a portfolio of customers, strengthening relationships and increasing user adoption; * Identification of opportunities and improvements in product activation and promotion workflows with customers: Analyze and propose enhancements to platform activation and promotion processes; * Cross-functional collaboration: Serve as the liaison between customers and other internal departments to resolve operational issues. * Contribution to process development for new business growth: Support the design and implementation of processes that drive business expansion; * Proactive Management of Large Accounts: Manage a portfolio of high-value customers, focusing on relationship strengthening and identifying opportunities to increase contract value; * Development of Upselling Strategies for High-Value Accounts: Create and implement tailored upselling strategies for strategic customers to maximize the value of each account; * Coordination of Retention Initiatives for At-Risk High-Value Accounts: Implement targeted retention strategies for high-value accounts exhibiting risk indicators; * Maintain and update CRM records through interactions conducted via phone, email, and social media; * Deliver platform training sessions for customers and partners. 2512170202551922227