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Job Summary: The Escalada Project seeks a committed and organized professional who enjoys teaching and working in teams, to provide support to Specialists and Team Leaders. Key Highlights: 1. Opportunity for internal professional growth. 2. Operational support and suggestions for process improvements. 3. Performance evaluation and course correction with leadership. This is the Escalada Project! An internal program designed to offer professional growth opportunities to Atento employees. Seize this opportunity! We have an exclusive opportunity for you—Specialists serving the Itaú customer network—who wish to take the next step in your professional career! What will your day-to-day look like? The Assistant will support Specialists and Team Leaders in processes and procedures, assisting operations in delivering performance indicators. If you consider yourself committed and organized, enjoy teaching and working with people, what do you think of this challenge? Join our team! \#OneAtento! **Responsibilities and Duties** * Provide operational support across all areas; * Based on assessed analyses/opportunities, suggest improvements to resolve issues or enhance processes, and feed back to operations and the contracting client; * 100% of new processes are validated and adjusted into operational language. * Define objectives to be achieved and establish communication and adherence plans with employees alongside Team Leaders; * Continuous cycle: after implementing a process, we return to the first step to evaluate the next one. * Evaluate individual performance results, compare them against established objectives, and correct the course with the direct leader. * Conduct procedural interaction between operations and the contracting client, reducing operational leadership’s contact with the client, thereby minimizing potential labor impacts and disputes arising from employment relationship requests. **Requirements and Qualifications** * **Must be part of Itaú’s GAC customer service team;** * Currently enrolled in or having completed a bachelor’s degree is a plus. * Position tenure: as per “Waiting Period Table” NI\-002; * Competency level \- equal to or greater than 100 (Good Performer); * Proficiency in Microsoft Office Suite; * Availability to work at the São Bento Unit. * Flexible availability regarding working hours; * Dynamism and agility; * Strong verbal and written communication skills; * Ability to work effectively in teams; * Commitment; * Organization. **Additional Information** **Applications until 02/03/2026** **Salary** R$ 2\.400,00 **Working Hours** * 09:00 to 18:00 **Work Schedule:** 200 hours/month \| Shift pattern: 5 days on, 2 days off (Saturday and Sunday off). **Work Location:** Líbero Badaró Street, 633 \- Historic Center of São Paulo, São Paulo \- SP, 01029\-010, Brazil **Responsible Analyst:** Midiã Amanda Hello, welcome to the next stage of your professional career! **** At Atento, we consistently invest in our people’s development and have been creating opportunities for over 20 years—grow with us! Here you’ll find all available ESCALADA positions! To apply, please ensure you meet all prerequisites requested for the position you wish to apply for; therefore, carefully read the job posting. Keep all your information updated and complete, especially your education level registered in Pessoas Online (if updates are needed, access: Service Desk \> Corporate Applications \> Pessoas Online \> Update Registration Process). You may apply for only one available position at a time on our website; our analysts will review all eligibility criteria, and you will receive communications regarding all stages of the selection process via our portal and the registered email. **Attention to application criteria:** * **Must not be an intern or apprentice;** * **Time to Talk score must be Good or higher;** * **Must meet minimum company/function tenure requirements specified for the position** (refer to details in the internal recruitment policy, Escalada manual and guidelines available on A1\). * **For Infinity employees, ABS score of 15% will be considered in absence of TTT score (in case of disqualification due to score, please contact your leader).** Also check out **Carreira 10 \- the podcast that helps you grow professionally**! ##### **\#01: Carreira 10 has arrived.** ##### **\#02: How to prepare for an interview?** ##### **\#03: How to switch departments within Atento?** ##### **\#04: How to prepare for management roles? (Interview with employee)** ##### **\#05: Do you know how to participate in Escalada processes?** ##### **\#06: Do you know how Escalada transforms our employees’ lives?** ##### **\#07: How to prepare for management roles? (Interview with employee)** ##### **\#08: What does it take to join the Planning area?** ##### **\#09: You asked, and now you get it! See what’s new and improved in Escalada.** ##### **\#10: Do you know what the Quality area does?** ##### **\#11: Do you know how the Career Path works at Grupo Atento?** ##### **\#12:** **What role does Coaching play in your development?** **\#13: Getting to know the Global Systems area**
