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Job Summary: We are looking for an agile, organized, and efficient individual with a proactive mindset and a strong focus on problem resolution to provide on-site technical support. Key Highlights: 1. In-person support for end users and workstation support. 2. Support for operating systems, hardware, networks, and Office/Microsoft 365 suite. 3. An environment conducive to learning and professional growth. We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is distributed across Brazil and around the world. * **Our culture** \- Though physically distant, we stay connected. We hold regular ceremonies to foster closeness, knowledge sharing, and updates on company news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **everyone is welcome here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our mission** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What we’re looking for?** We seek an agile, organized, and efficient individual with a proactive attitude, strong sense of priority, and problem-resolution focus—someone who thrives in dynamic environments and delivers direct impact on client operations. **Your day-to-day responsibilities will include:** * Providing in-person support to end users; * Logging, tracking, and closing tickets using an ITSM tool (e.g., OTRS); * Supporting workstations (Windows), laptops, and peripherals; * Assisting with printer configuration and maintenance; * Providing basic network support (connectivity, Wi\-Fi, structured cabling); * Installing and updating corporate software; * Supporting email tools, Office/Microsoft 365 suite, and internal systems; * Adhering to IT department policies, procedures, and SLAs. * Handling tickets related to: * Operating systems (Windows); * Software, hardware, and peripherals; * Computer networks; * Office / Microsoft 365 suite; * Printers, scanners, and mobile devices; * IT services, information security, and corporate products; * Performing initial analysis, troubleshooting, and resolving low-to-medium complexity incidents and service requests; * Escalating tickets to appropriate resolver groups when necessary, ensuring accurate transfer of technical information; * Delivering technical support aimed at maximizing system availability, stability, and performance for client environments; * Guiding and training users, as needed, on proper usage of systems, equipment, and IT best practices; * Supporting operational activities, validation routines, technical checklists, and recurring environmental tasks. **Requirements and Qualifications** **Basic knowledge in:** * Windows operating system; * Office / Microsoft 365 suite; * Hardware (desktops, laptops, printers); * Basic networking concepts (TCP/IP, DNS, DHCP); * Terminal Server / Remote Desktop Services; * Information Security (best practices, access control, policies); * Valid Brazilian driver’s license (Category B) **Preferred qualifications:** * Prior experience in technical support or service desk roles; * Experience in critical and high-availability environments; * Basic understanding of ITIL; * Familiarity with **OTRS** or similar tools (GLPI, ServiceNow, Freshservice); * Basic knowledge of environment monitoring and 24x7 operational support. **Work Schedule:** * ****Monday to Friday, 1:00 PM to 10:00 PM, in Guarulhos \- SP **NOTE:** Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully evaluate your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback sessions**, supporting continuous development of our people * **Meal and/or food allowance**, for grocery shopping and meals * **Medical and dental assistance**, ensuring your and your family’s health * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, per current policy * **Gym membership benefits**, encouraging regular physical activity * **SESC partnership**, providing diverse cultural and leisure programming * **Partnerships for education**, including language learning, technology, and online course platforms * **Payroll-deductible loans**, with attractive interest rates \+ financial education program * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories never run short! So, why not grab your favorite cup of coffee, tea, juice, or beverage—and learn more about us, get inspired, explore our open positions, and become part of this ever-growing team?
