CUSTOMER RELATIONSHIP ASSISTANT

Description

Job Summary: The Customer Relationship Assistant will serve as the primary point of communication with clients, ensuring clarity about the judicial process and keeping them informed and secure. Key Highlights: 1. Customer service to clarify doubts regarding judicial proceedings. 2. Opportunity to ensure clarity and security for customers. 3. Inclusive position for People with Disabilities (PCD). **Description** The Customer Relationship Assistant will serve as the primary point of communication with clients, ensuring all their questions are answered and that they have full clarity regarding the judicial process. The goal is to ensure each client is well-informed and confident about the progress of their case. **Inclusive Position:** PCD **Responsibilities and Duties** Perform existing customer service activities; Answer customer calls, resolving doubts and providing information about their judicial proceedings; Maintain contact with customers for general service purposes. **Requirements and Qualifications** Bachelor's degree **currently pursued or completed** in **Business Administration, Law, Service Management, Legal Services**, or related fields; Prior experience in **customer service** (telephone, WhatsApp, e\-mail, or omnichannel platforms); Basic knowledge of **Microsoft Office**, especially **Excel.**