**Infrastructure and Cloud Directorate** **Infrastructure and Cloud Engineering Management** **Engineering and Infrastructure Projects Coordination** **Location: São Paulo, SP \- Eco Berrini** Innovative solutions with efficient and competitive differentiators are the raw material for those working in Information Technology at Telefônica. This is the area responsible for managing information systems to deliver even greater quality, flexibility, and agility. The result is an increasingly digital company offering more robust value propositions to our customers. Does this resonate with you? Then this opportunity is for you. **Responsibilities and duties** * Ensure high-level technical support for corporate platforms, guaranteeing availability and performance. * Promptly address internal customer requests, registering and resolving them according to technical procedures. * Manage and keep the knowledge base updated, reviewing documentation and proposing process improvements. * Handle, categorize, qualify, and quantify service requests with agility and efficiency. * Collaborate with resolution teams to resolve and track customer requests. * Identify automation opportunities and develop or propose tools for such purposes. * Participate in security forums for cyberattack prevention and ensure compliance with LGPD. * Monitor technological trends and evaluate/recommend new solutions. * Perform system analysis and proactive tuning. * Seek tools to automate root cause discovery for issues. * Analyze and collaboratively discuss area indicators (KPIs). * Meet annual goals agreed upon with leadership. * Foster productive technical discussions within the team. * Promote systematic updates of obsolete environments, involving internal departments. * Participate in technical and contractual discussions with hardware and service providers. * Propose improvements to the testing (QA) environment, optimizing timelines and deliveries. * Support the technical development of junior analysts, apprentices, and interns. **Requirements and qualifications** #### **Requirements and qualifications** **Academic background** Desirable: Bachelor's degree in Information Technology, Computer Engineering, Information Systems, or related fields. **Operating systems** * Administration and support for Red Hat Linux, Oracle Linux, or equivalent distributions; IBM AIX; and Oracle Solaris, including performance tuning and hardening. * Knowledge of Veritas (Cluster Server, Volume Manager, and File System) for: * High availability * Automatic failover * Data replication * Advanced storage management * Use of PowerShell for automation of operational routines, standardization, and reduction of human errors. * Automation in Unix/Linux environments using shell scripts (bash/ksh). **Cloud and on-premises environments** * Experience with VMware, Hyper\-V, KVM, DCS, HCS, OCVS, and Azure Local; * Management of hosts, clusters, templates, snapshots, and high availability (HA); * Experience with virtualized Unix environments, including IBM Power/AIX (LPARs) and Oracle SPARC (LDOMs); * Experience with Microsoft Azure, Oracle Cloud Infrastructure (OCI), Google Cloud Platform (GCP); * Understanding of IaaS, PaaS, SaaS, and Hybrid Cloud service models. **Additional knowledge** * Firewalls; * VPNs; * Corporate antivirus solutions; * Server hardening; * Shift-based operational support, including critical incident response, maintenance windows, and change management. **Additional information** Here’s what we offer you: At Vivo, we spare no effort in supporting and valuing our employees. These are not only excellent benefits—but also flexible ones. • Choose the ideal benefit for you and your dependents via a digital platform featuring multiple categories: Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; • Corporate mobile phone. Yes—a brand-new smartphone for you! • Unlimited voice and data plan! Yes—unlimited! With Brazil’s best mobile network, now even faster with Vivo’s 5G! • An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; • Eligibility for annual Bonus or Profit Sharing (PPR); • Plan your future through our Private Pension Plan; • Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses; • Work in an environment that respects your personality, your style of dress, your way of being—and where you can be authentically yourself. \#VemdeVocê • Work remotely up to two days per week. \#Mobility • Enjoy flexible working hours; • Take a day off (Day off) to celebrate your birthday; • Participate in one of the largest corporate volunteer programs to transform the world; • Benefit from our Educational Development Program, offering partnerships with educational institutions at discounted rates; certifications; and online courses. • Accelerate your career through our Internal Recruitment Program, both in Brazil and abroad—we operate in over 17 countries! \#VivoMinhaCarreira • Access a range of initiatives to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a better quality of life! Available to our employees are consultations with nutritionists, psychologists, social workers, telemedicine, and much more! • All our job openings are open to people with disabilities and/or rehabilitated individuals. We embrace a culture that values diversity, differences, and individual potential! \#VivoDiversidade \#VemPraVivo Important: The only way to apply to Vivo’s selection processes is through the company pages on the Gupy platform: https://vivo.gupy.io — and there is no fee for application or hiring. We are part of the Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society as a whole—building a more connected nation and transforming the lives of Brazilians. We aim to expand autonomy, personalization, and real-time choices for our customers—putting them in control of their digital lives, securely and reliably—all backed by Vivo’s renowned quality. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the entire organization, seeking to connect with the most innovative and collaborative ways of working. We act to foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. We believe that **diversity**—in people, experiences, cultures, behaviors, skills, and attitudes—is a key differentiator reflecting the society we live in. We maintain a robust internal program anchored in five pillars: Gender, LGBTI\+, Race, Persons with Disabilities (PcD), and 50\+, ensuring a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. We believe the path to delivering the best experience to our customers begins with delivering a great experience to our employees. **\#VemPraVivo**
João Silva
Indeed · HR
João Silva
Indeed · HR
