Junior Support Analyst

Description

Board: Cloud Business Unit Work Location: iTower \- Barueri/SP Telefónica Tech’s Cloud Business Unit has arrived in Brazil to empower enterprises with hybrid and multi-cloud solutions through an agile and innovative portfolio of services. Our focus is on value-added services and solutions, including professional and managed services, private cloud, public cloud, and hosting. We are a global partner with strong local presence and have developed an ecosystem of partnerships with leading market players. In Brazil, our commercial brand is Vivo Empresas, which integrates product and service offerings, simplifying and standardizing our customers’ experience. Join our team at Telefónica Tech – Cloud Business Unit, where we believe in the potential of our people and together can grow even further! **Responsibilities and Duties** Responsible for technical support to users and equipment; Respond to and resolve user-reported requests and incidents related to systems and hardware on workstations, recording ticket opening, handling, and closure; Configure network equipment and software such as routers, access points, and VPNs; Format and install operating systems; Configure antivirus software; Perform hardware maintenance on PCs/laptops; Manage inventory of equipment and accessories; Monitor mobile phone accounts and data link costs; Interface with external and internal providers; **Requirements and Qualifications** COMPLETED OR ONGOING UNDERGRADUATE DEGREE Professional field and specialization: Computer Science, IT, Telecommunications \- Technical Support Advanced knowledge of Windows 10 and 11 operating system support. Knowledge of computer networks, diagnosis of internet and internal network connectivity issues. Experience with ticketing tools (ITSM) Be organized. Be proactive and committed Availability to handle requests outside regular business hours and/or on weekends Good communication skills **Additional Information** At Telefónica Tech, we spare no effort in supporting and valuing our employees! See what we offer\* you: * Meal Allowance (VR), Food Allowance (VA), Medical Assistance, Dental Assistance, and Life Insurance; * An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; * Eligibility for annual Bonus or Profit Sharing Program (PPR); * Plan your future through our Private Pension Plan; * Have children? You’ll be entitled to a subsidy to help cover school, daycare, or babysitter expenses; * Work in an environment that respects your personality, your style of dress, your way of being — and where you can be authentic. \#VemdeVocê * Work remotely up to three times per week. \#Mobility * Enjoy flexible working hours; * Take a day off (Day off) to celebrate your birthday; * Participate in one of the largest corporate volunteer programs to transform the world; * Benefit from our Educational Development Program, offering partnerships with educational institutions at discounted rates; certifications and online courses. * Advance your career through our Internal Recruitment Program, in Brazil or abroad — after all, we operate in over 17 countries! \#MinhaCarreira * And much more! But you’ll need to apply to find out... * Subject to the company’s eligibility policy. All our positions are open to persons with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and individual potential! We are Telefónica Tech, the global provider of Cloud, IoT, and Big Data services within the Telefónica Group — now a leader not only in telecommunications but also in Technology. Our purpose is to **Digitalize to Bring Closer** people, businesses, and society as a whole, building a more connected nation and transforming the lives of Brazilians. We seek to expand our customers’ autonomy, personalization, and real-time decision-making capabilities, placing them in control of their digital lives — securely, reliably, and with the quality only the Telefónica Group delivers. To make this possible, we rely on a highly certified and specialized team that grows every day! We lead the digital transformation process and connect with the most innovative and collaborative ways of working. We believe that delivering the best customer experience begins with delivering an excellent employee experience. We believe diversity — in people, experiences, cultures, behaviors, skills, and attitudes — is a key differentiator, reflecting the society in which we live. We have an internal program built on pillars of Gender, LGBTQIAP\+, Race, Persons with Disabilities (PcD), and 50\+ to ensure a more inclusive culture and a more diverse, representative workplace. We are a technology company inspired by diversity and innovation, offering space for everyone, supporting and embracing differences. \#VempraTTech