The Payment Agent is responsible for receiving and verifying payments, ensuring accurate identification of transactions and integrity of the amounts involved. Additionally, the agent provides information to customers and resolves any discrepancies, thereby ensuring customer satisfaction and loyalty. * Provide in-person service; * Offer comprehensive customer support for bill payments; * Ensure that as many people as possible avoid waiting in lines. * Guarantee a positive service experience; * Facilitate a smooth transition to your service; * Strengthen our partnerships by delivering accurate and effective customer service; * Ensure customers have a digital, agile, and reliable payment experience.