RECEPTION

Description

Job Summary: We are seeking a Receptionist for a family-owned company in Feira de Santana, responsible for delivering humanized service, managing the reception area, and providing administrative support. Key Highlights: 1. Welcoming and family-like environment 2. Focus on humanized service 3. Opportunity for growth **Job Description:** We are looking for a Receptionist to join a family-managed business — a welcoming workplace located near the Feira de Santana bus terminal, committed to delivering a humanized experience to clients. We seek a responsible, communicative individual with strong interpersonal skills, capable of maintaining excellent service standards and ensuring an organized reception area. **Responsibilities:** * Provide in-person, telephone, and WhatsApp-based service, offering courteous and efficient support. * Ensure clarity of information and process agility. * Monitor reservations, confirmations, and cancellations within the system. * Provide information regarding services, operating hours, amenities, and local attractions. * Maintain the reception area in a clean and functional condition. * Assist with basic administrative tasks as needed. * Resolve minor incidents promptly and attentively, always prioritizing harmonious interaction and overall satisfaction. * Maintain a professional demeanor reflecting the values of the owner family: respect, hospitality, and transparency. **Requirements:** * Completed high school education; * Strong verbal and written communication skills. * Proficiency in customer service and problem resolution. * Basic computer literacy and familiarity with reservation tools. * Flexible availability (schedule to be determined). * Prior experience in reception or customer service is a plus. **Ideal Candidate Profile:** * Organized, punctual, and responsible. * Friendly, patient, and adept at interacting with diverse audiences. * Committed to delivering warm and personalized service. * Proactive and capable of working independently when required. **We Offer:** * A calm and family-like work environment. * Initial training and ongoing support. * Growth opportunities based on performance. * Market-competitive remuneration \+ benefits.