Technical Advisory Coordinator

Description

Job Summary: Professional to lead a team, diagnose maintenance issues, provide technical support, generate reports, and ensure schedule compliance. Key Highlights: 1. Team leadership for technical support and scheduling. 2. Diagnosis of maintenance issues and technical support problems. 3. Generation of reports and tracking of schedules. Schedule: 8:00 \- 18:18, Monday to Friday Job Responsibilities: Guide and supervise the technical support, scheduling, and service validation teams. Diagnose maintenance issues to be performed at the end customer's site. Act as support for internal and external customers regarding the use and operation of installed systems, assisting with inquiries and providing instructions on best operational practices. Generate departmental reports and performance indicators. Monitor, manage, and enforce departmental schedules. Implement and monitor departmental indicators. Keep immediate supervisors informed about the progress of requested services via reports, spreadsheets, and telephone contact. Conduct technical team training. Requirements: Experience in team leadership. Technical knowledge in alarm and CCTV systems, or similar fields. Flexible availability regarding working hours. Proficiency in Microsoft Office suite. Knowledge of installation infrastructure. Familiarity with technical standards related to the job. Organizational skills. Technical or higher education degree. Knowledge of the SIGMA alarm system and SEVENTH CCTV system is a plus. Minimum Education Level: Bachelor's Degree Driver's License: Class B * Meal Allowance * Transportation Allowance * Attendance Bonus * Health Insurance * Dental Insurance