Front Desk Manager

Description

Job Summary: We are seeking a passionate Front Desk Manager with strong service orientation and leadership skills to lead the team and deliver exceptional guest experiences. Key Highlights: 1. Lead and develop the front desk team, ensuring excellence in guest service. 2. Supervise check-in, check-out, and reservations, contributing to sales growth. 3. Resolve guest requests and ensure adherence to hotel standards and procedures. **Front Desk Manager** We are looking for a professional passionate about guest service and leadership to assume the role of **Front Desk Manager** on our team! If you enjoy delivering exceptional guest experiences, leading people, and making a difference in the daily operations of a dynamic environment, this opportunity is for you. Location: Porto Alegre – RS Employment Type: CLT ⏰ Schedule: Rotating 6x1 shift (with flexible availability) *** Responsibilities *** * Lead the front desk team, ensuring excellence in guest service * Supervise check-in, check-out, and reservations * Monitor performance metrics (occupancy, average daily rate, revenue) * Directly contribute to sales growth (upselling and walk-ins) * Train and develop the team * Resolve guest requests and complaints * Ensure compliance with hotel standards and procedures ⸻ ✅ Requirements * Prior experience in hotel front desk operations (minimum 2 years) * Experience leading teams * Proficiency in hotel property management systems (PMS) * Strong communication skills and commercial mindset * Completed high school education (a degree in hospitality or tourism is a plus) ⸻ ⭐ Preferred Qualifications * Intermediate or advanced English proficiency * Experience with targets and performance metrics * Experience working in medium- or large-scale hotels Job Type: Full-time, Permanent CLT Compensation: R$2.900,00 per month Benefits: * Health insurance * Dental insurance * Meal allowance * Transportation allowance Work Location: On-site