**Responsibilities:** * First-level incident handling (help desk). * On-site or remote technical support to users. * Logging and categorizing incidents and requests in the service desk tool. * Installation and configuration of basic software and peripherals. * Escalating tickets to higher support levels when necessary. * Supporting equipment inventory and asset management activities. **What we are looking for:** * Completed high school education (technical training in IT is preferred). * Proven experience of at least one year in first-level technical support. * Basic knowledge of operating systems (Windows/Linux), Microsoft Office suite, local networks, and hardware support. **Preferred Qualifications:** * Technical training in IT or relevant certifications. * Experience with ticketing and service management tools (ITSM). **Knowledge and Skills:** * Clear and concise communication. * Proactivity and organization. * Teamwork capability. * Problem-solving focus. * Attention to detail. **Benefits:** * Porto Seguro Health Insurance * MetLife Dental Insurance * Transportation Allowance * Life Insurance * Alelo Meal or Food Voucher