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Job Summary: We are seeking a proactive and committed professional to log and manage service tickets, provide support for operating systems and software, and perform maintenance on equipment. Key Highlights: 1. Conducive environment for learning and professional growth 2. Focus on continuous development through evaluation and feedback 3. A diverse, inclusive, and respectful company that values plurality We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is distributed across Brazil and worldwide. * **Our culture** \- Though remote, we stay connected. We hold ceremonies to foster closeness, share knowledge, and stay updated on company news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment that values and promotes plurality. Therefore, **everyone is welcome here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What are we looking for?** A proactive, committed individual with strong interpersonal skills. **Your day-to-day will include:** * Logging and managing service tickets, handling Level 1 and Level 2 requests; * Providing support for operating systems and software installation, Microsoft Office Suite, networking, printers and peripherals, as well as desktop and notebook maintenance; * Performing directory mapping, configuring POP/Exchange email, Lotus Notes, user profiles, VPN installation, and IP configuration; * Monitoring, responding to, and updating tickets in the database to prevent queues that may compromise project SLAs, while minimizing ticket backlog; * Creating and updating the knowledge base, procedures, support scripts, and problem-resolution documentation in the KCS portal. **Requirements and Qualifications** * Completed high school education * Knowledge of network troubleshooting, microinformatics, software and hardware, Service Desk tools, operating systems, and Microsoft Office Suite. **Preferred qualifications** * Currently pursuing a higher education degree in Technology. **Working Hours** * Monday to Friday, from 08:00 to 18:00 * **Work model:** On-site * **Location:** Curitiba \- PR **NOTE:** Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at the continuous development of our people * **Meal and/or food allowance**, for grocery purchases and meals * **Medical and dental assistance**, ensuring you and your family maintain good health * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, per current policy * **Gym partnership**, encouraging regular physical activity * **SESC partnership**, providing varied cultural and leisure programming * **Partnerships for language learning, technology training, and online course platforms** * **Payroll-deductible loans** with attractive interest rates \+ financial literacy program * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories are never in short supply! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage—and learning more about us, falling in love with what we do, exploring our open positions, and joining this ever-growing team?
