Technical Support Analyst - Evertec Production Support

Description

Job Summary: Technical Support Analyst responsible for support and production support of highly critical banking systems at Evertec, a leader in financial technology. Key Highlights: 1. First- and second-level technical support to customers 2. Bug analysis, log analysis, and support for critical systems 3. Use of SQL and monitoring tools for fault diagnosis **Nice to meet you — We are Evertec!** The **Evertec** is a company specialized in **financial sector technology**, with over 27 years of operation and presence in 26 countries across Latin America and the Caribbean. Processing over 11 billion transactions annually, we are a reference in solutions that drive digital transformation in the market. We offer a comprehensive portfolio of **software solutions**, serving financial institutions, enterprises, and fintechs seeking **innovation, security, and efficiency**. Our commitment is to **technological excellence**, financial inclusion, and generating sustainable value for customers, employees, and partners — fostering a more connected and accessible ecosystem. Requirements: The Production Support team is responsible for providing technical support for highly critical banking systems, ensuring stability, availability, and rapid incident resolution. We are seeking a Technical Support Analyst to join our team at the largest software development and financial-market product company in Brazil, where we believe technological innovation inspires progress. This position will be responsible for: * Providing first- and second-level support to customers, ensuring agility and quality in incident resolution; * Identifying and analyzing bugs in critical systems; * Analyzing logs for fault diagnosis and supporting problem resolution; * Using monitoring tools to track system health; * Participating in and leading war rooms, proactively mitigating incidents; * Performing database queries using SQL for investigation and support; * Supporting technical analyses with basic programming knowledge. To \#match, candidates must meet the following mandatory requirements: * Degree in Information Technology or related fields; * Experience supporting high-availability and mission-critical systems; * Knowledge and experience in log analysis and troubleshooting; * Experience with system monitoring tools; * Proficiency in SQL queries; * Strong communication skills for interacting with customers and internal teams; * Strong analytical and problem-solving capabilities. Additional qualifications that would be advantageous: * Knowledge of .NET or Java development; * Prior experience in the financial industry.