19127-Genesys Cloud Developer Specialist

Description

Job Summary: A professional to work on development, integrations, troubleshooting, and support for the Genesys Cloud platform, with emphasis on programming and systemic architecture. Key Highlights: 1. Development and system integration activities 2. Focus on Genesys Cloud platform 3. Preparation of technical documentation and knowledge transfer Description: Required Qualifications * Bachelor's degree in Computer Science, Information Systems, Data Processing, Systems Analysis, Computer Networks, Computer Engineering, or Information Technology; * Proficiency in programming languages C\+\+/C\#, JavaScript, .Net; * Proficiency in web development (html, asp, etc); * Proficiency in Genesys Cloud development environment; * Technical knowledge of telephony concepts; * Technical knowledge of IVR/URA concepts. * Experience in developing integrations/APIs; * Networking knowledge (basic understanding of network operation, such as packet loss); * SIP protocol knowledge (basic understanding of SIP protocol operation, signaling, and RTP packets); * Systemic architecture knowledge. Desirable Qualifications * Proficiency in Genesys Cloud development tools; * Genesys certifications; * Windows certifications; * Networking certifications; * Knowledge of Genesys installation/configuration/operation (Infomart, Conversation Manager, Voice Advanced Troubleshooting, iWD); * Knowledge of Project Management methodologies (basic understanding of project implementation using AGILE/PMI methodologies); * Virtualization knowledge (basic understanding of server virtualization in VMware); * Knowledge of PBX equipment (Avaya/Cisco/Alcatel/Siemens). * Implement solutions on the Genesys Cloud platform; * Perform troubleshooting; * Open support cases with vendors; * Participate in ongoing activities for already-implemented projects; * Modify and adjust already-implemented code; * Develop or provide support for web pages; * Estimate effort required for tasks, produce technical documentation (SOW/TDS/Installation and Operation Manuals), and transfer knowledge to clients and co\-workers. 2512030202191786915