Technical Support Analyst

Description

Job Summary: We are looking for a professional to work as a Technical Support Analyst, providing customer support for software usage and helpdesk services. Key Highlights: 1. Customer support and helpdesk 2. Focus on software and hardware 3. Knowledge of network infrastructure We are VipPhone Softwares — a 100% Brazilian company with a highly committed and experienced team. For over 20 years, we have been working on telephony projects based on unified communications concepts. It is no coincidence that numerous companies across Brazil already use and recommend our services. We have installed over 20\.000 SIP extensions and 1000 call center positions in companies located in ES, SP, RJ, BA, MG, and PA. We are seeking a professional for the position of TECHNICAL SUPPORT ANALYST RESPONSIBILITIES Providing customer support by appropriately guiding software usage; delivering helpdesk and on-site support. REQUIREMENTS Proficiency in handling new software and hardware; Knowledge of network infrastructure; Basic knowledge of Linux; Familiarity with software, hardware, and general IT installation; Experience with helpdesk support; Valid Brazilian driver's license (Category B); Flexibility regarding working hours. ADDITIONAL ASSETS Knowledge of IP telephony and Asterisk