Junior Technical Support

Description

Job Summary: Professional responsible for customer technical support and assistance, resolving issues and providing information about TNS products and services. Key Highlights: 1. Technical support and assistance via email and phone 2. Problem resolution and escalation to responsible departments 3. Network monitoring and corrective actions An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview Teamwork, customer focus, proactivity, problem solving. Currently pursuing or holding a degree in Information Systems, IT Management, or related fields. Responsibilities* Provide customer support via email and phone for small and medium-sized enterprises; * Provide contractual, product, plan, technical, and usage-related information about the contracted product; * Address customer inquiries; * Receive complaints regarding products or services provided by TNS and assist in resolving them; if the issue falls outside support scope, escalate to the responsible department; * Identify the involved department or area and resolve the customer issue optimally, documenting all details in the ticketing system; * Log all calls in the system; * Open tickets with carriers, suppliers, and TNS partners to resolve customer issues; * Monitor tickets, follow up, request feedback, and obtain updates on ticket resolution status; * Provide technical support and assistance to the customer base, perform network monitoring (NOC), and implement corrective actions. Qualifications Benefits:* Health insurance; * Dental insurance; * Life insurance; * Meal allowance / Food allowance; * Gympass; * Totalpass; * LinkedIn Learning; * EAP – Employee Assistance Program; * Scout – Referral Program; * Birthday Day Off; * Wedding gift. If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.