A telecommunications company is seeking a Technical Support Analyst in Santa Rita do Sapucaí (Center). **Responsibilities:** Provide specialized technical support for software, systems, databases, connectivity, and other areas. Register service requests in an instructive and objective manner, documenting them technically. Handle service requests with agility, effectiveness, and efficiency. Analyze root causes of incidents, as well as data and logs. Prepare diagnostic reports for product and solution validation. Assist in monitoring already-implemented solutions and connectivity at client sites. Conduct training sessions for internal departments. Route requests to relevant internal departments. Previous experience as a Technical Support Specialist, Technical Support Technician, Help Desk Analyst, or Support Consultant may indicate alignment with some responsibilities of this position. Bachelor's degree in progress. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Employment Type: Full-time, on-site. * Work Period: Full-time. * Working Hours: To be determined.
João Silva
Indeed · HR
João Silva
Indeed · HR
