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Experience in technology, research and social responsibility\n\nThe Inatel is recruiting students to undertake an internship in the mobile networks area project at the ICC MIDC.\n **Responsibilities and Duties** \nSupport technical activities related to remote supervision of mobile telephony sites. \n \n \n**Requirements and Qualifications** **What you need to have or know:**\n* Currently enrolled in Telecommunications Engineering, Computer Science, Software Engineering or related fields;\n* Availability for 40 hours per week.\n**It would be desirable if you had or knew:**\n* Knowledge of telecommunications;\n* Availability for 40 hours per week.\n \n**Additional Information** **Internship Schedule:** From 8:00 a.m. to 12:00 p.m. and from 1:00 p.m. to 5:00 p.m., four days per week (Monday through Friday), and Saturdays from 8:00 a.m. to 12:00 p.m. and from 1:00 p.m. to 5:00 p.m.\n**Internship Location:** National Institute of Telecommunications Campus \\- Inatel\n \nMore than education and innovation: we combine technology, research and social responsibility to inspire and transform Brazil.\n \nStay updated on what’s happening at the Institute—visit https://inatel.br/noticias/ and follow our news.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1769153974956","seoName":"\nmidc-internship-in-mobile-networks","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-santa-rita-do-sapucai/cate-help-desk-it-support/midc-internship-in-mobile-networks-6517170879437112/","localIds":"1800","cateId":null,"tid":null,"logParams":{"tid":"bbcc28b2-4c3f-4855-8f16-ca8244a0e2cd","sid":"3603aaec-ad70-4652-8e1a-897f20672b4a"},"attrParams":{"summary":null,"highLight":["Internship in mobile network design","Support technical activities in remote supervision of mobile telephony sites","Experience in technology, research and social responsibility"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Santa Rita do Sapucai,Minas Gerais","unit":null}]},"addDate":1769153974956,"categoryName":"Help Desk & IT Support","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"fontColor":null,"isFavorite":false},{"category":"4000,4241,4249","location":"Praça Santa Rita, 212 - 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But if this role doesn’t match your profile, please share it and make a difference!\n\n ***At Higident, we value respect and diversity in all its forms and pluralities that make each person unique—including people with disabilities, race and ethnicity, age, gender, beliefs, sexual orientation, and gender identity. Therefore, we invite everyone to participate in our selection processes. #EveryoneCounts***\n\n \n\nHigident is the pioneering company in manufacturing children’s soaps, cosmetic soaps, and personal hygiene products in various shapes and fragrances.\n\n\nWe are located in Itajubá, Minas Gerais, Brazil, operating in the market since **1979**.\n\n \n\nOur mission is to contribute to **personal care**, sustainably, delivering satisfaction to our customers through products of **excellent quality**.\n\n \n\nMoreover, we aim to be recognized within our industry as a **benchmark**, ensuring the **well-being** of our customers and employees. 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Bom Jesus, 378 - Centro, Pouso Alegre - MG, 37550-002, Brazil","infoId":"6497037595814612","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Customer Service Leader","content":"Lead the entire customer service workflow:\n\n* Installation of new equipment,\n* Warranty-related services,\n* Customer follow-up under preventive maintenance and post-warranty contracts.\n\n \n\nAct strategically to ensure customer satisfaction, providing support to internal demands from the customer service and support team, and assisting the sales team, ensuring alignment, agility, and efficiency in processes.\n\n **Responsibilities and Duties**\n* Manage and lead the team in an integrated manner, fostering collaboration across teams and aligning with departmental objectives.\n* Monitor the flow of open service tickets, ensuring efficient execution of installation, warranty, and preventive maintenance services.\n* Ensure customer satisfaction by monitoring KPIs, feedback, and proactively resolving pending issues.\n* Lead continuous improvement projects focused on optimizing processes and organizing the service workflow, aiming to close service tickets within the consolidated timeframe of 24 to 48 hours.\n* Ensure team engagement through clear communication, performance tracking, and recognition of deliverables.\n\n **Requirements and Qualifications**\n* Degree in Business Administration or related fields.\n* MBA in Strategic Human Resource Management is desirable.\n* Proven experience in customer service.\n* Knowledge of Zendesk and Protheus is desirable.\n* Intermediate proficiency in Excel (data manipulation, analysis, and simulations).\n* Strong verbal and written communication skills, as well as negotiation ability.\n* Proactive, agile profile with strong problem-solving skills.\n* Ability to work under pressure.\n\n### **JOIN PRÁTICA AND CONTRIBUTE TO THE EVOLUTION OF THE FOOD INDUSTRY!**\n\n **At Prática, we create solutions that transform the daily operations of the food industry. If you seek a technology- and innovation-focused environment where continuous development is part of everyday routine, this could be your opportunity!**\n\n \n\nFounded in 1991 by brothers André and Luiz Eduardo Rezende, Prática Produtos SA is a company dedicated to developing and manufacturing innovative equipment for the foodservice and baking industries. With over three decades of experience, we have built a solid reputation in the Brazilian market and expanded internationally, exporting to more than 45 countries. Our headquarters remain in Brazil, but today we also operate subsidiaries in Chile, the United States, and Germany.\n\n \n\nWith a long-term vision, we consistently strive to deliver high-quality solutions that meet our customers’ needs while promoting innovation, efficiency, and sustainability. Prática Produtos SA believes that the company’s success is sustained by the success of all our stakeholders: customers, employees, suppliers, and partners. 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Bom Jesus, 378 - Centro, Pouso Alegre - MG, 37550-002, Brazil","infoId":"6496399520793812","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"COMMERCIAL OPERATOR - Pouso Alegre/MG","content":"Being part of Afinz means joining a company that is 100% focused on people—after all, growing together, side by side, is what matters to us. For this reason, we invest in everyone’s growth because we believe it is essential for our continued development as a company, while simultaneously empowering you to become the main protagonist of your own story.\n\n\nWe see our professionals not merely as employees or resources, but as People—fundamental parts of our living ecosystem, governed by our Culture.\n\n\nBelonging to Afinz means having space to experience ways that bring ideas, people, and dreams together.\n\n **JoinAfinz—here, our affinity goes from A to Z.**\n\n **Responsibilities and Duties** \n\n* Approach customers in-store to offer credit cards, informing them of benefits, as well as offering additional products and services linked to the card;\n* Encourage customers to complete onboarding independently;\n* Monitor the store’s daily card issuance output;\n* Carry out actions defined by the company to achieve the partner’s card issuance targets, aiming to boost results;\n* Track analyses of non-approved proposals to identify primary reasons for proposal losses and report findings to the responsible area.\n\n \n\n**Requirements and Qualifications** \n\n* Completed high school education;\n* Prior experience selling financial products or in retail is a plus;\n* Familiarity with technology, such as tablets and registration systems;\n* Basic knowledge of financial mathematics (installment plans, interest calculations, etc.);\n* Results-oriented mindset and ease working with goals;\n* Teamwork skills;\n* Effective communication.\n\n \n\n**Additional Information** \n\nAdditional information:\n\n**Benefits:**\n\n **Providing the best work experience is one of our top priorities—check out the benefits you’ll enjoy at Afinz:**\n\n \n\n. Meal and/or Food Allowance of R$ 1,060.84 per month\n\n\n. Fixed + Variable Remuneration (sales-based bonus)\n\n\n. Transportation Allowance\n\n\n. Medical Assistance\n\n\n. Dental Assistance\n\n\n. Life Insurance\n\n **Also Discover:**\n\n* **Wellhub:**\n\n\nA health and wellness benefit granting access to gyms, studios, apps, and personal training services.\n\n* **Wedding:**\n\n\nGetting married? You’ll get extra days off to enjoy your honeymoon—and a wedding gift voucher from Afinz!\n\n* **Birthday:**\n\n\nReduced working hours on your birthday, so you can celebrate with the people you love most!\n\n* **Sesc:**\n\n\nWe partner with Sesc, which offers diverse programming nationwide—including courses, cultural performances, holiday camps, sports activities, healthcare services, excursions, and other family-inclusive activities.\n\n **Professional Development:**\n\n* Corporate Education: We treat education as a strategic pillar. Through internal learning programs and training initiatives, we develop essential business competencies and drive each person’s professional growth.\n\n* Educational Incentives: We maintain partnerships with educational institutions, offering discounts on undergraduate, postgraduate, and continuing education courses—so our professionals keep learning both inside and outside Afinz.\n\n \n\nEvery success story begins with a **strong partnership**.\n\n \n\nThat’s why Afinz exists—to inspire the daily pursuit of creative, efficient, and innovative solutions.\n\n \n\nThis means that when **your goals** meet Afinz solutions, the result is constant evolution.\n\n \n\nBecause it’s through this **affinity** that new ways emerge to **achieve the best—together.**\n\n \n\nAfinz is more than a bank because we refuse to be just one thing. 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Bom Jesus, 378 - Centro, Pouso Alegre - MG, 37550-002, Brazil","infoId":"6496399395686612","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"CUSTOMER SERVICE OPERATOR","content":"We are a metallurgical industry based in Pouso Alegre, with over 34 years in the market and currently undergoing expansion, with branches in São Paulo, Recife, Chile, the USA, Germany, and 10 dealerships across Brazil.\n\n\nIn Practice, we create solutions that transform the daily operations of the food industry. If you seek an environment focused on technology and innovation, where continuous development is part of everyday routine, this could be your opportunity!\n\n **Responsibilities and Duties** \n\n* Perform inbound customer service—either in person or via various communication channels—following customer service guidelines, and record in the system the most detailed possible information regarding the customer’s request (installation, warranty, post-warranty, and preventive maintenance), aiming for high-quality service;\n* Receive customer complaints regarding technical service, lack of parts, or requests for equipment returns; register such information in the system and in the quality report for analysis of damages by this department, and after analysis, communicate to the customer the necessary actions;\n* Enter spare parts orders and service billing requests into a dedicated system, directed to technicians, to ensure proper tracking of requests;\n* Ensure all service requests are resolved within the consolidated 48-hour timeframe;\n* Conduct *follow\\-up* on pending parts, customer service issues, technician-related matters, and others, using call history or available information, and immediately engage responsible departments to correct potential failures and/or resolve the issue;\n* Receive spare parts requests from both customers and technicians, verify availability in the system, place the order, and monitor shipment through the warehouse department; dispatch requested parts when necessary;\n* Serve as the interface between service providers and customers through consistent communication, pursuing excellence in service and, consequently, customer confidence;\n* Properly organize all department-related documentation in the system, enabling quick and effective consultation;\n* Provide feedback to internal and external customers regarding service requests, using various communication channels, to keep them informed about the status of their service;\n* Conduct qualitative, quantitative, or financial surveys with customers or technical partners, when needed, to generate information supporting management decision-making;\n* Support planning of internal and external technicians’ service routes, using location tools to streamline operations and avoid unnecessary travel and lodging expenses;\n* Prepare quotations for parts and services, submit them for customer approval, follow up on quotation approval and service execution, and implement the billing request in the integrated system to ensure fulfillment of customer requests;\n* Update, when necessary, the lists of third-party/regional technicians and spare parts pricing in a specific spreadsheet to facilitate future searches;\n* Know, comply with, and enforce the company’s values and code of ethics;\n* Proactive prospecting: promote preventive equipment maintenance plans and post-warranty labor sales to customers in the database.\n\n \n\n**Requirements and Qualifications** \n\n* Completed High School education. Technical Administration qualification preferred;\n* Computer skills – Spreadsheets – Intermediate level;\n* Texts, internet, and presentations – Basic level.\n\n \n\n**Additional Information** **OUR BENEFITS:**\n\n\nMedical Assistance\n\n\nDental Assistance\n\n\nPharmacy Partnership\n\n\nLife Insurance\n\n\nOn-site Cafeteria\n\n\nShuttle Service\n\n\nAlelo Meal Voucher\n\n\nEducation Support for Children\n\n\nStudy Incentive Scholarship\n\n\nFamily Visit Day\n\n\nOccupational Physician\n\n\nPractical University\n\n\nZero Absenteeism Program\n\n\nWellhub (Gympass)\n\n### **JOIN PRACTICA AND CONTRIBUTE TO THE EVOLUTION OF THE FOOD INDUSTRY!**\n\n **In Practice, we create solutions that transform the daily operations of the food industry. 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Information Communication Technology in Santa Rita do Sapucai