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Bom Jesus, 378 - Centro, Pouso Alegre - MG, 37550-002, Brazil","infoId":"6497037595814612","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Customer Service Leader","content":"Lead the entire customer service workflow:\n\n* Installation of new equipment,\n* Warranty-related services,\n* Customer follow-up under preventive maintenance and post-warranty contracts.\n\n \n\nAct strategically to ensure customer satisfaction, providing support to internal demands from the customer service and support team, and assisting the sales team, ensuring alignment, agility, and efficiency in processes.\n\n **Responsibilities and Duties**\n* Manage and lead the team in an integrated manner, fostering collaboration across teams and aligning with departmental objectives.\n* Monitor the flow of open service tickets, ensuring efficient execution of installation, warranty, and preventive maintenance services.\n* Ensure customer satisfaction by monitoring KPIs, feedback, and proactively resolving pending issues.\n* Lead continuous improvement projects focused on optimizing processes and organizing the service workflow, aiming to close service tickets within the consolidated timeframe of 24 to 48 hours.\n* Ensure team engagement through clear communication, performance tracking, and recognition of deliverables.\n\n **Requirements and Qualifications**\n* Degree in Business Administration or related fields.\n* MBA in Strategic Human Resource Management is desirable.\n* Proven experience in customer service.\n* Knowledge of Zendesk and Protheus is desirable.\n* Intermediate proficiency in Excel (data manipulation, analysis, and simulations).\n* Strong verbal and written communication skills, as well as negotiation ability.\n* Proactive, agile profile with strong problem-solving skills.\n* Ability to work under pressure.\n\n### **JOIN PRÁTICA AND CONTRIBUTE TO THE EVOLUTION OF THE FOOD INDUSTRY!**\n\n **At Prática, we create solutions that transform the daily operations of the food industry. If you seek a technology- and innovation-focused environment where continuous development is part of everyday routine, this could be your opportunity!**\n\n \n\nFounded in 1991 by brothers André and Luiz Eduardo Rezende, Prática Produtos SA is a company dedicated to developing and manufacturing innovative equipment for the foodservice and baking industries. With over three decades of experience, we have built a solid reputation in the Brazilian market and expanded internationally, exporting to more than 45 countries. Our headquarters remain in Brazil, but today we also operate subsidiaries in Chile, the United States, and Germany.\n\n \n\nWith a long-term vision, we consistently strive to deliver high-quality solutions that meet our customers’ needs while promoting innovation, efficiency, and sustainability. Prática Produtos SA believes that the company’s success is sustained by the success of all our stakeholders: customers, employees, suppliers, and partners. 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Bom Jesus, 378 - Centro, Pouso Alegre - MG, 37550-002, Brazil","infoId":"6496998441049912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Truck Driver","content":"**Description:** \n\nBuild your career with Grupo Alpha RH\n \n \n\nWith over 18 years of operation in the southern region of Minas Gerais, Grupo Alpha continues its constant expansion, connecting talents to great opportunities in Pouso Alegre, Cambuí, Extrema, and surrounding areas.\n \n \n\nWhether for temporary or permanent positions, we offer agile and human-centered recruitment, selection, and service outsourcing processes in administrative, logistics, and operational areas, always focusing on quality, safety, and professional development.\n \n \n\nRegister in just a few clicks and gain access to the job openings most aligned with your profile, with transparency, agility, and support at every stage.\n \n \n\nAre you ready for a new opportunity?\n \n \n\nSubmit your resume and join a group that believes in your talent and invests in your growth!\n \n \n\nWE HAVE OPENINGS FOR Truck Driver\n \n \n\nAlpha Recursos Humanos has an open opportunity for Truck Driver in Pouso Alegre, MG!\n \n \n\n**Requirements:** \n\nExperience in the field\n \n \n\nReside in Pouso Alegre\n \n \n\nAvailability for travel\n \n \n\nDriver’s license category E\n \n \n\n**We offer:** \n\n**Salary:** R$ 2\\.903,78\n \n \n\nBenefits\n \n \n\n**Send your resume:** \n\n(35\\) 9 9923\\-1861\n \n \n\nRua Bernardino de Campos, 180 Centro Pouso Alegre\n \n \n\n2512300202491893113","price":"R$2,903/month","unit":"per month","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1767578003000","seoName":"truck-driver","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-santa-rita-do-sapucai/cate-help-desk-it-support/truck-driver-6496998441049912/","localIds":"106","cateId":null,"tid":null,"logParams":{"tid":"dec98672-ef9d-4bec-9f46-97da986e98b3","sid":"5c4366fc-4e96-46e5-aa11-dbe875695bbc"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pouso Alegre,Minas Gerais","unit":null}]},"addDate":1767578003207,"categoryName":"Help Desk & IT Support","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"fontColor":null,"isFavorite":false},{"category":"4000,4241,4251","location":"R. Bom Jesus, 378 - Centro, Pouso Alegre - MG, 37550-002, Brazil","infoId":"6496399395686612","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"CUSTOMER SERVICE OPERATOR","content":"We are a metallurgical industry based in Pouso Alegre, with over 34 years in the market and currently undergoing expansion, with branches in São Paulo, Recife, Chile, the USA, Germany, and 10 dealerships across Brazil.\n\n\nIn Practice, we create solutions that transform the daily operations of the food industry. If you seek an environment focused on technology and innovation, where continuous development is part of everyday routine, this could be your opportunity!\n\n **Responsibilities and Duties** \n\n* Perform inbound customer service—either in person or via various communication channels—following customer service guidelines, and record in the system the most detailed possible information regarding the customer’s request (installation, warranty, post-warranty, and preventive maintenance), aiming for high-quality service;\n* Receive customer complaints regarding technical service, lack of parts, or requests for equipment returns; register such information in the system and in the quality report for analysis of damages by this department, and after analysis, communicate to the customer the necessary actions;\n* Enter spare parts orders and service billing requests into a dedicated system, directed to technicians, to ensure proper tracking of requests;\n* Ensure all service requests are resolved within the consolidated 48-hour timeframe;\n* Conduct *follow\\-up* on pending parts, customer service issues, technician-related matters, and others, using call history or available information, and immediately engage responsible departments to correct potential failures and/or resolve the issue;\n* Receive spare parts requests from both customers and technicians, verify availability in the system, place the order, and monitor shipment through the warehouse department; dispatch requested parts when necessary;\n* Serve as the interface between service providers and customers through consistent communication, pursuing excellence in service and, consequently, customer confidence;\n* Properly organize all department-related documentation in the system, enabling quick and effective consultation;\n* Provide feedback to internal and external customers regarding service requests, using various communication channels, to keep them informed about the status of their service;\n* Conduct qualitative, quantitative, or financial surveys with customers or technical partners, when needed, to generate information supporting management decision-making;\n* Support planning of internal and external technicians’ service routes, using location tools to streamline operations and avoid unnecessary travel and lodging expenses;\n* Prepare quotations for parts and services, submit them for customer approval, follow up on quotation approval and service execution, and implement the billing request in the integrated system to ensure fulfillment of customer requests;\n* Update, when necessary, the lists of third-party/regional technicians and spare parts pricing in a specific spreadsheet to facilitate future searches;\n* Know, comply with, and enforce the company’s values and code of ethics;\n* Proactive prospecting: promote preventive equipment maintenance plans and post-warranty labor sales to customers in the database.\n\n \n\n**Requirements and Qualifications** \n\n* Completed High School education. Technical Administration qualification preferred;\n* Computer skills – Spreadsheets – Intermediate level;\n* Texts, internet, and presentations – Basic level.\n\n \n\n**Additional Information** **OUR BENEFITS:**\n\n\nMedical Assistance\n\n\nDental Assistance\n\n\nPharmacy Partnership\n\n\nLife Insurance\n\n\nOn-site Cafeteria\n\n\nShuttle Service\n\n\nAlelo Meal Voucher\n\n\nEducation Support for Children\n\n\nStudy Incentive Scholarship\n\n\nFamily Visit Day\n\n\nOccupational Physician\n\n\nPractical University\n\n\nZero Absenteeism Program\n\n\nWellhub (Gympass)\n\n### **JOIN PRACTICA AND CONTRIBUTE TO THE EVOLUTION OF THE FOOD INDUSTRY!**\n\n **In Practice, we create solutions that transform the daily operations of the food industry. If you seek an environment focused on technology and innovation, where continuous development is part of everyday routine, this could be your opportunity!**\n\n \n\nFounded in 1991 by brothers André and Luiz Eduardo Rezende, Prática Produtos SA is a company dedicated to developing and manufacturing innovative equipment for the food service and bakery sectors. With over three decades of experience, we have earned a solid reputation in the Brazilian market and expanded internationally, exporting to more than 45 countries. Our base remains in Brazil, but today we operate branches in Chile, the United States, and Germany.\n\n \n\nWith a long-term vision, we consistently strive to deliver high-quality solutions, meeting our customers’ needs while promoting innovation, efficiency, and sustainability. Prática Produtos SA believes the company’s success rests upon the success of all our stakeholders: customers, employees, suppliers, and partners. 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Our environment is collaborative, diverse, and dynamic, always focused on delivering results that impact businesses and homes. If you’re looking for a place that encourages growth, continuous learning, and shared development, come be an Inlover and build a remarkable future with us! \n✨ We value diversity and encourage applications from People with Disabilities, individuals aged 50+, LGBTQIAPN+, Black people, mothers, and other diverse groups. Everyone is welcome on our team! \n\n **About the Opportunity****Area:** Technical Support**Location:** Santa Rita do Sapucaí, MG**Work Model:** Internship **Your day-to-day responsibilities will include:**\n* Providing technical support to customers regarding company products and services through the systems you’ve been trained on;\n* Conducting product bench tests during training and support activities to ensure optimal customer service;\n* Delivering support via telephone, chat/WhatsApp, and email;\n* Recording customer interactions related to inquiries, complaints, compliments, and suggestions.\n\n **What We’re Looking For**\n* Currently enrolled in a Technical Course in Systems/Networking or related fields;\n* Currently enrolled in a Bachelor’s degree program in Technology.\n\n \n\n **What We Offer**\n* Meal Allowance;\n* Dental Plan;\n* Health and Well-being Programs (psychological support, maternity program, baby gift);\n* Additional internship stipend;\n* Transportation Allowance;\n* Birthday Day Off;\n* Wellhub Partnership;\n* Life Insurance;\n* Investment in training and development;\n* Knowledge Portal and Intelbras Library;\n* Discount on Intelbras products.\n\n \n\nAnd much more!\n Does this resonate with you?\nThen don’t hesitate to apply—we’d love to meet you! 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Let’s transform healthcare together—with those who pursue medicine as a vocation!\n\n \n\nThis is an open position within the **Undergraduate** division, specifically at the **Itajubá School of Medicine (FMIT)**, requiring **on-site work in Itajubá, Minas Gerais**.\n\n\n\n \n\nThe **Itajubá School of Medicine (FMIT)** is a private institution located in Itajubá, Minas Gerais.\n\n\nFounded on April 10, 1968 by Dr. Rosemburgo Romano, FMIT has been maintained since 1972 by the Itajubá Social Integration Association (AISI).\n\n\nIn 2018, the NRE Educational Group acquired a stake in the institution, and the sponsoring entity became the Itajubá Center for Health Sciences (CCSI).\n\n***The institution has existed for five decades and focuses on excellence and development in medical education.***\n\n***Learn more at:*** FMIT | Afya – Itajubá School of Medicine\n\n \n\nAs an **Assistant Professor of Psychology** at Afya, your primary responsibility will be to plan and deliver lectures and activities for assigned disciplines, in accordance with the current Course Pedagogical Project (PPC) and syllabi.\n\n\nProfessionals are sought for the following disciplines:\n\n \n\n* Biological Bases of Behavior\n* Developmental Psychology: Childhood and Adolescence\n\n**All our opportunities are open to people with disabilities (PwD) and INSS-rehabilitated individuals.**\n-----------------------------------------------------------------------------------------------------\n\n \n\n**Responsibilities and Duties** \n\n#### **HOW YOU’LL TRANSFORM HEALTHCARE THROUGH EDUCATION DAILY:**\n\n \n\n* Plan and deliver lectures and activities for assigned disciplines, in accordance with the current PPC and syllabi.\n* Prepare teaching materials, assessments, practical exercises, and didactic resources appropriate to the field of expertise.\n* Participate in academic meetings, training sessions, and institutional activities.\n* Maintain effective communication with students, course coordination, and faculty members.\n* Record activities and assessments on institutional platforms.\n* Prepare documents, reports, and academic records in compliance with institutional guidelines and the Afya Code of Ethics.\n* Contribute to strengthening the course’s teaching, research, and extension activities.\n\n \n\n**Requirements and Qualifications** \n\n#### **WHAT WE SEEK (though we do not expect any single candidate to meet all criteria):**\n\n **Discipline-Specific Advantages**\n\n* **Biological Bases of Behavior**\n\n\nMinimum Qualification: Bachelor’s degree and stricto sensu postgraduate degree (Master’s or PhD) in Psychology or related fields.\n\n\nRequired Knowledge:\n\n\nNeuroscience, physiology, genetics, and endocrinology applied to\n\n\nPsychology.\n\n\nBiological aspects of behavioral disorders.\n\n\nBiological evolution, sociobiology, and human behavior.\n\n* **Developmental Psychology: Childhood and Adolescence**\n\n\nMinimum Qualification: Bachelor’s degree and stricto sensu postgraduate degree (Master’s or PhD) in Psychology.\n\n\nRequired Knowledge:\n\n\nDevelopmental processes from conception through puberty: physical, motor, emotional, social, cognitive, linguistic, and moral.\n\n\nClassical and contemporary theories of child and adolescent development.\n\n\nConceptualizations of childhood and adolescence across diverse sociocultural contexts.\n\n\nDevelopment as a psychosocial process.\n\n\nIdentity formation, group dynamics, and contemporary issues in developmental psychology.\n\n **Additional Information** \n\n#### **PEOPLE ARE OUR GREATEST ASSET—therefore, we offer benefits and partnerships for our team.**\n\n**Key benefits include:**\n\n **For Daily Life:**\n\n* Meal voucher / food allowance;\n* Transportation allowance (for Hybrid or On-site positions);\n\n**Family, Health & Well-being:**\n\n* Gympass / Wellhub;\n* Psicologia Viva (online platform for psychological and nutritional consultations);\n* Health and dental insurance;\n* Life insurance;\n* Extended parental leave (up to 6 months for mothers and 20 days for fathers);\n* Rede D'Ór: support and essential information for maternal and infant health via a network of accredited nurses;\n* Partnership with SESC in your region (diverse programming in education, health, culture, leisure, and social assistance);\n* Birthday Day Off (one paid day off to be taken on or during your birthday month).\n\n**Development and Learning:**\n\n* Platform offering numerous courses to enhance professional knowledge (UCA);\n* Language Academy (AIA);\n* Leadership Development Program;\n* Mentoring Program for Women at Afya (MMA);\n* Discounts on undergraduate and postgraduate programs offered by Afya educational units.\n\n **BRAZIL’S LARGEST HUB OF EDUCATION AND TECHNOLOGY FOR MEDICAL PRACTICE.**\n\n \n\nThe Afya brand was launched in 2019, but our story began much earlier. We emerged from the merger between NRE Educacional—the largest group of medical schools in Brazil, founded in 1999—and MEDCEL, a leading preparatory course provider for medical residency exams.\n\n \n\nThrough rapid growth, we have acquired new educational units over recent years—now totaling over 30 across Brazil—as well as more than 10 startups delivering digital solutions for medical practice—including Afya Whitebook, Afya iClinic, Afya Papers, Glic, and Cliquefarma. Visit afya.com.br to learn more about our history and full range of offerings.\n\n \n\nAfya has been a publicly traded company since 2019, with shares listed on the Nasdaq stock exchange in the United States. In 2023, our shares were also made available on the Brazilian stock exchange, B3. 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Nearly 1,000 employees work with a focus on serving customers with the speed, courtesy, and friendliness that only Pacaembu offers.\n\n **Responsibilities and Duties** \n\nSupport customer pre-sales service by assessing customer requests and needs, conducting system research, and providing assistance for routine and less complex cases.\n\n **Requirements and Qualifications** \n\nCurrently enrolled in high school (evening classes) and Basic Office Package proficiency.\n\n **Additional Information** \n\nBenefits: Transportation allowance.\n\n \n\nJoin this journey—become a Pabu!!!\n\n**We have become a reference in the distribution of auto parts for heavy vehicles in Brazil.**\n-----------------------------------------------------------------------------------------\n\n \n\nWhat makes us great is far more than size and capacity—it is our passion for commercial and heavy vehicles, which transport people and essential goods that build an increasingly stronger and greater Brazil. 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