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Job Summary: We are seeking a proactive and committed professional to manage tickets, provide support for systems and networks, and update the knowledge base—aiming for efficiency and SLA compliance. Key Highlights: 1. We are IT solutions specialists and passionate about innovation 2. An environment conducive to learning and professional growth 3. A diverse, inclusive, and respectful culture that values plurality We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and around the world. * **Our culture** \- Even though we are remote, we stay connected. We hold ceremonies to foster closeness, share knowledge, and stay updated on company news! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **there is space here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What we’re looking for?** A proactive, committed individual with strong interpersonal skills. **Your day-to-day will include:** * Registering and managing tickets, handling Level 1 and Level 2 requests; * Providing support for operating systems and software installation—including Microsoft Office—as well as networks, printers, peripherals, and maintenance of desktops and notebooks; * Performing directory mapping, configuring POP/Exchange and Lotus Notes email accounts, setting up user profiles, installing VPN, and configuring IP addresses; * Monitoring, resolving, and updating tickets in the system to prevent backlogs that could compromise project SLAs—and minimizing ticket backlog as much as possible; * Creating and updating the knowledge base, procedures, support scripts, and problem-resolution documentation in the KCS portal. **Requirements and Qualifications** * Completed high school education * Knowledge of network troubleshooting, microcomputing, software/hardware, service desk tools, operating systems, and Microsoft Office. **Preferred qualifications:** * Currently pursuing a bachelor’s degree in Technology. **Working Hours** * Monday to Friday, from 08:00 to 18:00 * **Work model:** On-site * **Location:** Curitiba \- PR **NOTE:** Hey! If you don’t meet all the job requirements, we still invite you to apply! We’ll carefully review your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance**, usable for groceries and meals * **Medical and dental assistance**, ensuring health care for you and your family * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, according to current policy * **Gym membership program**, encouraging regular exercise * **SESC partnership**, providing varied cultural and leisure activities * **Partnerships for language learning, technology training, and online course platforms** * **Payroll-deductible loans**, with attractive interest rates \+ financial education program * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and more * **Employee referral program**, with rewards and bonuses * **Group life insurance** Here, stories are never in short supply! So, why not grab your cup of coffee, tea, juice, or favorite beverage—and learn more about us, get inspired, explore our open positions, and become part of this ever-growing team?
