PAD Assistant

Description

Job Summary: Conduct active prospecting, reception, and formalization of requests, ensuring accurate data entry, effective communication, and support for monitoring service delivery. Key Highlights: 1. Healthcare service reception and formalization of requests 2. Clear communication with family members, providers, and the care team 3. Support for monitoring service delivery and continuous improvement Requirements: * Completed high school education (technical or undergraduate degree in healthcare is desirable). * Prior experience in call centers, healthcare services, or home care is a plus, including knowledge of home-based care workflows. * Proficiency in Microsoft Office Suite. * Experience with healthcare management systems (e.g., Techsallus, MV, or similar), institutional POPs (Procedural Operational Protocols), and processes is desirable. * Availability to work full-time, Monday through Friday, from 8:00 AM to 6:00 PM. Main Responsibilities: * Conduct active prospecting and reception of requests originating from various departments (BEM, PAV, DAC, Discharge Coordination, Cuidar Program, Call Center, among others). * Fully formalize all requests according to the current POP, ensuring accurate data entry into the system. * Verify beneficiary information, confirm address details, check whether the company is already active, and prevent rework. * Route requests to third-party providers according to workflow, region, and operational availability. * Monitor response timelines and ensure timely request reception. * Report pending items and inconsistencies to the responsible nurse. * Maintain clear, courteous, and objective communication with family members, providers, and internal team members. * Support monitoring of service delivery and document any incidents. * Contribute to the continuous improvement of Central Services processes. Employment Type: Full-time, Direct Hire (CLT) Compensation: R$2.200,00 - R$2.600,00 per month Benefits: * Health insurance * Dental insurance * Profit-sharing program * Meal allowance * Transportation allowance Experience: * In call centers, healthcare services, or home care? (Mandatory) Work Location: On-site