Information Security Coordinator

Description

**JOIN A TEAM DRIVEN BY EVOLUTION!** At Grupo Fácil, evolution is the driving force that inspires us to grow continuously, innovate in our processes, and exceed expectations every day. With a trajectory marked by solidity and responsibility, we have built our story while maintaining our purpose of generating real value for our customers — always with committed people, collaboration, and a focus on results. **Your role on the team** Support Information Security operations through threat monitoring, incident handling, and SOC support, while also contributing to process organization and the dissemination of corporate security culture. **Responsibilities and duties** You will be responsible for: * Overseeing controls, responding to, and tracking incidents related to the department; * Assisting in the monitoring and handling of incidents opened by the SOC; * Contributing to threat monitoring using Information Security tools, supporting analysis of results, and participating in resolving Information Security threats and issues; * Contributing to Information Security projects; * Supporting the promotion of Information Security initiatives across the corporation; * Assisting in organizing processes and technical documentation for the area; * Conducting internal operational training on tools, rules, and functionality for resolving Information Security issues; * Resolving and tracking security-related requests identified during audits. **Job Requirements** For this position, it is important that you have: * Completed undergraduate degree in Administration, Production Engineering, Quality Management, or related fields. * Proven experience in operational quality, monitoring, call centers, BPO, or administrative operations. * Knowledge of operational metrics, SLAs, NPS, and performance management. * Proficiency in quality tools (PDCA, Ishikawa, Pareto, 5 Whys). * Experience in process mapping and improvement. * Experience implementing or maintaining quality management systems, preferably ISO 9001 and related standards. **Desirable Qualifications** It would be beneficial if you have: * Mandatory technical requirements: * Undergraduate studies in progress or completed in Information Security–related fields; * Familiarity with Information Security or Infrastructure tools; * Experience in customer service; * Intermediate proficiency in Microsoft Office, especially Word and Excel; * Willingness to acquire new knowledge. * Ability to draft and write documents effectively. * Proactivity, attention to detail, and strong time management skills. **Additional Information** In addition to joining a collaborative and continuously evolving team, you’ll enjoy a comprehensive benefits package designed to support your health, well-being, and professional development: * Medical and dental assistance; * Meal voucher via iFood Multibenefícios card; * Profit and Results Sharing (PLR), based on the company’s annual goal achievement; * Partnership with Wellz, a platform focused on mental health and well-being; * Partnership with Wellhub, providing access to gyms and wellness activities; * Life insurance; * Partnerships and discounts with educational and language institutions; * Corporate University, offering professional development learning paths; * Access to the Alura platform, subject to availability; * Pharmacy benefit plan (Belo Horizonte and metropolitan region); * Transportation allowance. If you possess the above experience and competencies, we’re looking for a professional like you! And if this opportunity doesn’t quite fit, feel free to share it and make a difference! All our positions are inclusive. Here, diverse individuals collectively build Grupo Fácil’s evolution. **\#JoinGrupoFácil**