Technical Support Technician (IT)

Description

Job Summary: Providing technical support to users and systems, with a focus on process automation and developing dashboards for data analysis and decision-making. Key Highlights: 1. Remote and on-site technical support 2. Process automation development 3. BI dashboard and report creation Technical education in IT, Computer Science, or related fields (completed or in progress); Minimum 1 year of experience in user technical support; Basic knowledge of hardware, networks, and Windows operating systems; Strong communication skills and ability to work in teams; Proactive attitude and interest in professional growth in this field **Responsibilities and Duties:** * Handling remote and on-site technical support tickets; * Installing, configuring, and maintaining computers, printers, and software; * Providing user support (Windows, Microsoft Office suite, email, and antivirus); * Performing initial diagnostics of hardware, software, and network issues; * Configuring and supporting POP/IMAP email and Microsoft 365; * Logging, tracking, and documenting technical support tickets; * Responsible for developing and maintaining **process automations**, aiming to optimize routines and improve operational efficiency; * Developing, updating, and maintaining **dashboards and reports in Business Intelligence (BI) tools**, supporting data analysis and decision-making.