Technical Support Assistant

Description

Job Summary: We are seeking a Level 1 Technical Support Analyst to provide remote and/or on-site technical support, focusing on resolving low-complexity technical issues and assisting users with systems, hardware, and software. Key Highlights: 1. First-level technical incident support 2. User support for hardware, software, network, and system issues 3. Incident registration, tracking, and closure in compliance with SLA We are looking for a Level 1 Technical Support Analyst to serve our clients and end users by delivering remote and/or on-site technical support. The professional will be responsible for resolving low-complexity technical issues, supporting users in the use of systems, hardware, and software, as well as opening, tracking, and closing incidents. Responsibilities: * Respond to first-level technical incidents (via phone, e\-mail, chat, or ticketing tool); * Provide user support for hardware, software, network, and system issues; * Register, track, and close incidents, ensuring timely responses to users within SLA; * Escalate high-complexity incidents to higher levels (L2/L3\); * Document procedures and updates in the knowledge base; * Assist with installation, configuration, and maintenance of equipment and software. Employment Type: Full-time CLT Salary: R$2\.000,00 \- R$2\.100,00 per month Benefits: * Health insurance * Meal allowance * Transportation allowance