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Attendant - Ferista
Here at Proxxima, we value people who love being on the move, enjoy interacting with others, and are passionate about delivering incredible experiences. **If you are available for travel**, are flexible, communicative, and want to join a company that grows with its people, **this opportunity is for you!** **Responsibilities and duties** * Deliver exceptional service via chat and in person; * Greet customers and understand their needs; * Present products and solutions, negotiating deadlines and terms; * Conduct sales and support customers post-sale; * Organize and maintain the workplace; * Open and monitor support tickets in the system, ensuring resolution of requests; * Support daily store operations, contributing to smooth functioning of the space; * Collaborate with the team, always focusing on continuous improvement! **Requirements and qualifications** **Mandatory prerequisites:** * Completed high school education; * Flexibility and **availability for frequent travel.** **Desirable prerequisites:** * Strong communication skills and friendliness in customer service; * Organization and responsibility to work across different units; * Prior experience in customer service and/or sales is desirable. **Additional information** **Area of operation:** Commercial **Work schedule:** 44 hours per week, from **Monday to Saturday** **Employment type:** CLT – **On-site** **Compensation:** R$ 1,598.76 + Commission **Benefits that make a real difference for you!** Transportation Allowance Meal Allowance Health Insurance (60% covered) SulAmérica Dental Plan Optum – Health and Well-being Life Insurance Partnerships with educational institutions Access to SESI (all regional branches) Access to SESC (Garanhuns – PE) #SOMOSPROXXIMA Since 2021, our mission has been to **bring people closer to their desires**, offering innovative solutions that improve lives and generate value for society as a whole. We operate with quality, agility, and above all, a focus on people—who are our greatest purpose. We seek **dynamic, authentic individuals ready to make a difference**. More than filling positions, we aim to **build genuine connections with those who believe in collaboration, innovation, and mutual respect**. Throughout our journey, we have earned the following certifications: * ISO 9001:2015 * GPTW Certification – Jan 2025 – Jan 2026 * GPTW Diversity Award 2025 – “Young Talents” Category To make this vision a reality, we rely on what matters most: our team. **Grow with us!** #VemPraProxxima
R. Padre Ibiapina, 196 - Centro, Santa Luzia - PB, 58600-000, Brazil
R$1,598/month
Indeed
Process Specialist
Description: Mandatory requirements: * Higher education completed or in progress in Administration, Management Processes, Communication, Marketing, Service Management, Psychology or related fields. * Experience in customer service, preferably in a Call Center. * Interest in working with new technologies. Desirable requirements: * Good oral and written communication; * Teamwork skills; * Communicative profile; * Dynamic profile; * Courses related to the field; * Knowledge of Excel, Power BI, diagramming tools; * Experience in Process areas; * Affinity with insights into technologies; * Mastery of communication techniques and conflict resolution. * RESPONSIBILITIES: * Ensure the proper functioning of the quality management system; * Analyze and optimize internal department processes, ensuring operations meet customer and organizational expectations. * Organize and coordinate internal and external actions, monitoring all stages of the process, from initial planning to final execution, to ensure a positive customer experience. * Monitor logistics and adherence to deadlines related to processes and materials required for customer experience department initiatives and actions. * Prepare detailed reports on processes, actions taken, and results achieved, highlighting success points and improvement opportunities. * Collaborate with other company departments to ensure customer experience department actions align with organizational strategy and stakeholder expectations. * Guarantee department processes are executed on time and according to defined quality standards. * Monitor the development and execution of customer experience-related projects, proposing adjustments to improve outcomes. * Analyze data and reports to identify customer trends and behaviors, contributing to process adjustments and increased satisfaction. * Contribute to the planning and execution of training programs for the customer experience team, enhancing performance and results delivery. * Perform other job-related tasks as directed by leadership. * Know and comply with the company's quality policy guidelines. * Know and comply with regulatory procedures related to your activity and department. \* Organize the work environment effectively, both individually and as a team. * AUTHORITY: * Make decisions regarding implementation and adjustments to customer experience department processes, aiming to optimize operations and improve customer experience. * Escalate critical issues to responsible departments, proposing appropriate solutions when necessary. * Define priorities for department actions and processes, allocating resources effectively to meet company and customer demands. * Define metrics to evaluate the success of implemented actions, adjusting strategies according to results. 2510250202201831404
R. Padre Ibiapina, 196 - Centro, Santa Luzia - PB, 58600-000, Brazil
Negotiable Salary
Indeed
Process Specialist
We are looking for new talents to join our team. If you enjoy technology, have an affinity for teamwork, value people, are dynamic and committed to continuous improvement, come join our team. **Responsibilities and duties** * **RESPONSIBILITY:** * Ensure the proper functioning of the quality management system; * Analyze and optimize internal departmental processes, ensuring operations * meet customer and organizational expectations. * Organize and coordinate internal and external actions, monitoring all stages of the * process, from initial planning to final execution, to ensure a * positive experience for customers. * Monitor logistics and compliance with deadlines related to processes and * materials required for actions and initiatives in the customer experience department. * Prepare detailed reports on processes, actions performed and results * achieved, highlighting successful points and opportunities for improvement. * Collaborate with other company departments to ensure that actions from the * customer experience department are aligned with organizational strategy and * stakeholder expectations. * Ensure departmental processes are executed on time and according to defined * quality standards. * Monitor the development and execution of projects related to customer * experience, proposing adjustments to improve results. * Analyze data and reports to identify customer trends and behaviors, * contributing to process adjustments and increasing satisfaction. * Contribute to the planning and execution of training for the customer * experience team, enhancing performance and results delivery. * Perform other tasks related to the position, as directed by leadership. * Know and comply with the company's quality policy guidelines. * Know and comply with regulatory procedures related to your activity and department. \* lOrganize the work environment effectively, both individually and as a team. * **AUTHORITY:** * Make decisions regarding implementation and adjustments to processes in the * customer experience department, aiming to optimize operations and improve customer experience. * Escalate critical issues to responsible departments, proposing appropriate * solutions when necessary. * Define priorities in departmental actions and processes, allocating resources * effectively to meet company and customer demands. * Define metrics to be used to evaluate the success of implemented * actions, adjusting strategies according to results. **Requirements and qualifications** **Mandatory prerequisites:** * Completed or ongoing higher education in Administration, Management Processes, Communications, Marketing, Service Management, Psychology or related fields. * Experience in customer service, preferably in call centers. * Enjoy working with new technologies. **Desirable prerequisites:** * Good oral and written communication; * Teamwork skills; * Communicative profile; * Dynamic profile; * Courses related to the field; * Knowledge of Excel, Power BI, flowcharting tools; * Experience in Process areas; * Affinity with insights into technologies; * Mastery of communication techniques and conflict resolution. **Additional information** **Field of activity:** Process Specialist **Working hours:** 44 hours per week, from **Monday to Friday** **Employment type:** CLT – **On-site** **Benefits that make a difference for you!** Transportation allowance Food allowance Health insurance (60% covered) Dental insurance SulAmérica Optum – Health and well\-being Creditas – Financial benefits Life insurance Partnerships with educational institutions Access to SESI (all branches) Access to SESC (Garanhuns \- PE) \#SOMOSPROXXIMA Since 2021, we have had the mission to **bring people closer to their desires**, offering innovative solutions that transform lives for the better, generating value for society as a whole. We operate with quality, agility and, above all, focus on people, who are our greatest purpose. We seek individuals who are **dynamic, authentic and willing to make a difference**. More than filling vacancies, we want to **build genuine connections with those who believe in collaboration, innovation and mutual respect**. Throughout our journey, we continue achieving certifications: * ISO 9001:2015 * GPTW Certification \- Jan 2025 \- Jan 2026 * Awarded GPTW Diversity 2025 Company \- Young Talents Category To make this a reality, we count on our most valuable asset: our team. **Grow with us!** \#VemPraProxxima
R. Padre Ibiapina, 196 - Centro, Santa Luzia - PB, 58600-000, Brazil
Negotiable Salary
Indeed
Backoffice Call Center
We are looking for new talents to join our team. If you enjoy technology, have an affinity for teamwork, value people, are dynamic and committed to continuous improvement, come be part of our team. **Responsibilities and duties** * Coordinate with all necessary departments to provide the most suitable solutions to complaints. * Handle customer requests arriving through HSM and inbound channels from store and voice (call center) services, addressing and registering them according to the type of request based on the demand. * Open a system ticket for each case and close it once a solution is provided. * Conduct negotiation for reversal/retention according to the current offer matrix for customers requesting cancellation. * Receive and perform initial handling for High-Value customers (monthly fees above R$150.00). * Process approved cancellations of individual contracts. * Apply and/or request financial discounts. * In cases where issues cannot be resolved, forward the request to the responsible department and monitor the end-to-end resolution. * Perform advanced technical procedures upon request to meet customer needs. * Manage and handle customer demands arriving through the **Reputational Backoffice / Resolve Now / Level 2** queue, treating them according to the customer's specific request type. **Requirements and qualifications** **Mandatory prerequisites:** * High school diploma **Desirable prerequisites:** * Strong oral and written communication skills; * Teamwork ability; * Communicative profile; * Dynamic personality; * Courses related to the field. * Basic Excel skills. * Experience in telemarketing/customer service. **Additional information** **Area:** **Customer Experience** **Working hours:** 36 hours per week, from **Monday to Friday** **Employment type:** CLT – **On-site** **Benefits that make a difference for you!** Transportation allowance Meal allowance Health insurance (60% covered) Dental plan by SulAmérica Optum – Health and well-being Creditas – Financial benefits Life insurance Partnerships with educational institutions Access to SESI (all branches) Access to SESC (Garanhuns - PE) #SOMOSPROXXIMA Since 2021, we have had the mission of **bringing people closer to their desires**, offering innovative solutions that improve lives and generate value for society as a whole. We operate with quality, agility, and especially a focus on people, who are our greatest purpose. We are looking for individuals who are **dynamic, authentic, and willing to make a difference**. More than filling positions, we want to **build genuine connections with those who believe in collaboration, innovation, and mutual respect**. Throughout our journey, we continue earning certifications: * ISO 9001:2015 * GPTW Certification – Jan 2025 - Jan 2026 * Awarded GPTW Diversity 2025 – Young Talents Category To make this vision a reality, we rely on our most valuable asset: our team. **Grow with us!** #VemPraProxxima
R. Padre Ibiapina, 196 - Centro, Santa Luzia - PB, 58600-000, Brazil
Negotiable Salary
Indeed
Junior Backoffice (Networks and IT)
Description: Mandatory requirements: * High school diploma. Desired requirements: * Good oral and written communication; * Teamwork skills; * Communicative profile; * Dynamic profile; * Additional courses in networking; * Proficiency in technical English. Responsibilities: * Ensure the proper functioning of the quality management system; * Perform support services in the related area; attend to link customers, providing and receiving information about products and services; handle various pending issues, carrying out all necessary procedures related to them; * Verify and analyze complaints received via calls; * Address requests before forwarding to external teams, aiming for quick and accurate resolution; * Provide feedback and confirm with the customer whether the issue has been resolved after actions taken by BackOffice; * Contact responsible departments to provide user support; * Provide remote support to technicians; * Monitor predefined request deadlines and ensure SLAs are met; * Perform support services in the related area; * Attend to link customers, providing and receiving information about products and services; * Know and comply with quality policy guidelines; * Know and comply with regulatory procedures related to your activity and sector; * Organize individual or shared work environment. Assignments: * Analyze and process received requests; * Add Access Points to maintenance; * Conduct customer feedback. 2511060202271366755
R. Padre Ibiapina, 196 - Centro, Santa Luzia - PB, 58600-000, Brazil
Negotiable Salary
Indeed
Telecommunications Operator - Itamar Franco Branch
**Occupation:** Telemarketing Operator R$ **Salary Expectation** R$ 1.518,00 **Number of Vacancies** 3 **Working Hours** From 2:00 PM to 8:00 PM **Education Level** Completed High School (Secondary Education) **City** Juiz de Fora - MG * R$ **Salary Range** R$ 1.518,00 * **Number of Vacancies** 3 * **Working Hours** From 2:00 PM to 8:00 PM * **Education Level** Completed High School (Secondary Education) * **City** Juiz de Fora - MG Applications for this opportunity are accepted until **12/31/2025** ### **Job Description** Customer service aimed at providing assistance and information; Data entry into spreadsheets and system operation; Conducting customer satisfaction surveys directly with clients; Required Skills: Strong communication ability; Focus on empathetic and ethical customer service; Attention to spoken and written language; Computer literacy. ### **Prerequisites** Prerequisites: Good verbal fluency, dynamism, and proactivity. Flexible availability regarding working hours; Completed high school education and minimum age of 18 years. ### **Benefits** Benefits: Competitive market-based salary, meal allowance, transportation voucher, health insurance, childcare or babysitting allowance, Gympass, and a paid day off. Applications for this opportunity are accepted until **12/31/2025** #### **About the Company** Cercred is a company specialized in contact center services and credit recovery, offering omnichannel and multichannel solutions—both online and offline—including active and inbound telemarketing for sales and customer service (SAC). #### **Location** *Avenida Vereador Raymundo Hargreaves, 310 • Fontesville • 36.083-770 • Juiz de Fora - MG*
R. Santo Antônio, 1211 - Centro, Juiz de Fora - MG, 36016-210, Brazil
R$1,518/month
Indeed
Customer Service Assistant
Hello, my name is João Victor, and I work in the Talent area at Adobe Assessoria de Serviços Cadastrais, a partner of Crefisa and several other companies! We found your profile on Infojobs and currently have an opening for a Customer Service Assistant in the commercial area. The position focuses on selling the financial product—personal loan—primarily through telephone and in-person prospecting, conducted internally at the branch. (100% IN-PERSON POSITION) JOB SCOPE CUSTOMER SERVICE ASSISTANT Salary: R$2.100,00 after the probationary period (90 days), increasing to R$3.212,00 + Performance Bonuses as a Customer Service Analyst (position and salary change occur in the month following completion of the probationary period). Working Hours: Monday to Friday, 9:00 AM to 6:00 PM, with a 1-hour lunch break; Saturdays, 9:00 AM to 1:00 PM. Benefits ° Meal Voucher (VR): R$29.35 per day (R$7.00 monthly deduction) ° Transportation Voucher (VT): 6% salary deduction, capped at the amount actually used. Health and Dental Insurance: Bradesco (with deductions for policyholder and dependents + co-payment), effective starting the first day of the month following completion of your probationary period. After the probationary period, you will begin receiving the following benefits: ° Food Allowance (VA): R$463.70 per month (R$1.50 monthly deduction); ° Tuition Assistance: Up to 50% coverage via FAM, depending on course—available for employee and dependents; ° Gympass—with payroll deduction; *This opportunity is for the branch located in Capitão Poço–PA* If you are interested in this opportunity, please send your updated resume for our review. Contact us via WhatsApp: 55 11 988766546 Employment Type: Full-time CLT Compensation: Starting from R$2.100,00 per month Benefits: * Health insurance * Dental insurance * Childcare assistance * Profit sharing * Life insurance * Food allowance * Meal voucher * Transportation voucher Selection Question(s): * **Below are some questions related to our hiring process to help us better understand your experience!** Have you previously participated in any of our recruitment processes for Adobe, Crefisa’s partner? Could you please confirm whether you are a former employee or currently employed at any of our branches or partner organizations, including Adobe? Could you please share your experience selling financial products, credit operations and personal loans, and actively managing customer relationships? Have you previously worked with performance targets? Education: * Completed High School (Mandatory) Willingness to Travel: * 100% (Mandatory) Work Location: In-person
Tv. Joaquim Braga, 1, Cap. Poço - PA, 68650-000, Brazil
R$2,100/month
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